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December 2023 by Estee Amana
I’ve been trying to resolve an issue with my final bill. I was overcharged and the final bill doesn’t match my contract. I’ve called customer service multiple times and a supervisor was supposed to call me back, but never did. I’ll be disputing with my credit card company. The move itself went well, but the billing has been sketchy so I’d advise considering that before using Bellhop.Response to Bellhop:Not sure why you assumed the issue was with the minimum number of hours instead of having customer service just call me back to resolve the issue. The contract was for 3 packers and only two showed up.
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December 2023 by Margot Proctor
Love Bellhops have used them several times!!!! Lewis and Le , Were a great team! They work together very well they were both timely very careful with the belongings and pack the storage room, Great. I recommend both of them highly.
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December 2023 by KeishaCarrie
Jean & Ricardo were AMAZING!!!! I honestly didn’t know how this was going to go, as this is my first time using this service, however the level of precision and professionalism has convinced me to using Bellhop for everything! These two gentlemen were fast and extremely helpful. They took care of all of belongings and strategically place them in the correct spot at my new home, with no damage to the walls!!!! I’d book these guys specifically for all my moves if could. This was my second major move in 2023 and I will definitely be back again for this dynamic duo!!! Ask for them if you can. They are really fast, respectful and kind.
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December 2023 by Laverne Russell
Douglas, Dmitryus and Ricardo did an excellent job! They were on time, very efficient and a pleasure to work with. They were respectful of our home as they unloaded and placed the items in each room and were helpful with assembling some pieces. They were very patient with me even when I changed my mind a few times as to where I wanted furniture placed. I would highly recommend this team and Bellhop services.
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November 2023 by Erika Hanson
The bellhop moving team were absolute rockstars. They called to confirm location, showed up on time, and moved quickly and efficiently. They were professional and well organized from the moment we did the walkthrough to the moment they left. Great attitudes also for guys doing such a physically demanding job! Josh, Frank, Darnell, and Cimeon (and Carlos I think was the fifth guy but I’m sorry if I got that name wrong!) absolutely made my day and move better and I highly recommend using Bellhop for peace of mind and a great experience.
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November 2023 by Moriam Animashaun
Bellhop provided an up cost, they charged a deposit and then charged the full amount for the service prior to the service being completed. I appreciated the seamlessness of this part of the transaction and was very excited for my move. HOWEVER, during the move my truck arrived 1 hour late, the movers stopped to get food between the pick up and drop off of my furniture , there were moments where at least one mover was on the phone, and multiple pieces of furniture were damaged totaling about $600 in damage. After the completion of the move, Bellhop charged me an additional $300+ dollars with out my consent or acknowledgment of the additional charge due to an overage of time (as a result of the late start, phone conversations, and stop for food). I understand the need for movers to get food, a delay in start, and the possible emergencies that may arise that could lead to a phone conversation. BUT Bellhop's inconsideration of these pieces and charging of additional time without my knowledge leaves me HIGHLY disappointed in the services provided. On top of all of this, I am left with needing to get furniture repaired and trying to reconcile and unwarranted charge. The last 3 times I moved, I went with Bookstore Movers, I decided against them this time, because they charged a commute fee, but plan to go with them in the future due to their speed and care.
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November 2023 by Carlo d'Marlo
Douglas and his team arrived promptly and quickly got to work. They were efficient and professional. Clearly experienced in moving furniture and personal belongings. Packing in the container was careful and speedy.
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October 2023 by LaTonya Strickland
Michael, Kevin, and Cimeon were an awesome team. Truly excellent and they did everything that I requested without any hesitation. I would highly recommend them and the company to anyone who are planning to move. Thank you so much for the great work. Michael is an excellent communicator. He got right in and allowed his team to be comfortable with their assignments. They came in with a goal and they got the work done in a reasonable amount of time.
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October 2023 by Cynthia Alcott
Keith and Douglas were excellent! They arrived early and wasted no time wrapping and packing our furniture and many boxes, etc. all under 1 1/2 hours! They were hard working, had great attitudes, and kind. I wouldn’t hesitate to use them again. I was very impressed. I’m so glad we decided to go with Bellhop. Definitely made our move less stressed. Definitely a 5-star!
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October 2023 by Meghan Swope
My driver Max was awesome! He made sure to introduce himself and communicate throughout the two-day move from greater DC to greater Orlando, FL, and even shared his location with me so I could track the truck in real time and coordinate our arrival to my new apartment in FL. I would recommend him to anyone. Both crews, led by Andrew in DC and Kiera in FL, were on time, communicative, and careful with my belongings; valuing my move the way I think they would their own.
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October 2023 by Samantha Kaplan
Overall, this move went very smoothly. The team at By the Bay Moving & Storage LLC was very communicative on the way to our place, and was able to handle our boxes and furniture without many issues. We did wrap and prep a lot of the big items ahead of time, which saved time on the move. The movers from By the Bay Moving & Storage LLC were friendly and professional.
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September 2023 by Kirsten Gerhard
Joshua & Lewis were outstanding! The morning got off to a rough start since the driver was running late but Joshua was great and kept everything under control & stayed calm the whole time. Even with the delay they got everything taken care of earlier than expected. Highly recommend!
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September 2023 by Marnita B.
I hired Bellhop for a move from Cleveland to Alexandria on 06/29/2023. The day of my move, Bellhop contracted my service out to Gentle Movers. The movers were originally supposed to arrive at 8am, but instead arrived after 1pm. This company was anything but gentle. They destroyed several of my items but specifically my bedroom set that was just 2 years old. The drawers on the bed can't be inserted because all the parts are missing. I am unable to insert the drawers on the dresser & chest because the metal ball bearing tracks are missing or broken and cannot be replaced. In addition, Gentle Mover left several of my valuable items behind in Cleveland. I had to make arrangements for family members to retrieve the items left behind. I filed a claim on 7/14/2023. After emailing & calling several times, without ever speaking to me, Jennifer sent me an offer for $250. I spoke with Jack Dent, Supervisor, who stated the claim would be reviewed. Jennifer requested additional information. Before giving me a chance to respond, she sent another offer for $300 SEVERAL HOURS LATER. After sending another email & calling several times with no response, I received another offer for $250 with a 5-day response time. It doesn't say calendar or business days. The problem, they have no regard or respect for my property. I did not hire the loaders; they contracted me out & refused to compensate me for the damage done by their subcontractors. I didn't buy my bedroom set by the pound so I shouldn't be paid by the pound. Bellhop is not standing up to the ethics they betray to have. If they were, I would be fairly compensated. F- for services.
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September 2023 by Helen Xiao He Z.
This company is an absolute disgrace and you should steer well clear from them. Not only had they sent the wrong amount of workers for the move, they also didn't provide the packing materials we ordered. When asked about how to resolve this, they told us to go to Home Depot ourselves and told us to get the wrong amount of packing materials, which is not at all something you expect from a full packing service as expensive as them. To add to the stuff up, they then left me on the phone for four hours trying to resolve this matter. Sales pushed off blame to customer service, who did not call me back for hours even while the job was live, and then left me on hold endlessly until eventually I spoke to Emil who cancelled my order (per my request). All the while claiming it was Home Depot's fault for not sending the boxes and not being accountable. Alex and Rob from the Sales team seemed nice enough but relatively incompetent and not focused on the job, and certainly didn't take the job or customers seriously. Again - steer the hell away from this terrible business. Shockingly bad experience.(We ended up paying for a contractor to move our house instead of trusting these numpties with the move.)
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August 2023 by Ava Zechiel
The team of people who moved us were absolutely fantastic. They were caring and upbeat (we're moving as a result of a disaster) and very efficient and careful. They got everything done so quickly. As for booking with Bellhop, it was kinda badly managed. We filled out a request for a move, and they didn't let us know we'd been approved until an hour before the movers showed. This didn't give us time to organize or pack our items. However, the team of guys hired to do the job were so great, we appreciated them immensely.
