-
September 2025 by Brian Dodson
This is my favorite jewelry shop. The service is excellent and they always fix or repair my problem in a timely manner. I think her name is Katrina,made me feel like family and made sure that I was taking care of with the service that she provided. Great and affordable prices. Third time doing business with them and I'm impressed every time. Great job guys
-
February 2025 by John Starkel
My clasp broke and they repaired it while I wait for $10. Very nice service and she answered all of my questions.
-
July 2024 by Cathy Alter
Super disappointed that my mother's 1970's-era Cartier earrings (bought at the flagship store in NYC) were deemed fakes. I guess the appraiser took a Time Machine back, had a look around the store, and didn't happen to see my father purchase them. What a shame because I was present, along with my brother. A strong memory because we got to go to FAO Schwartz afterwards and each pick out a toy. The takeaway: Just because someone claims to be an expert doesn't make them an expert.
-
November 2023 by Meg Smith
This is not the actual Bert & Co.
-
November 2023 by Rashidah
Came here before and received great service. Traveled from Baltimore again and the hours were different from advertised so it was closed. On the phone I was treated differently than when I arrived. So I traveled here again, but was treated very differently in person and my business was clearly not wanted this time. Maybe it’s the media, but I wasn’t welcomed and I felt it. I wasn’t comfortable with leaving my precious ring, and I went with my gut.
-
November 2023 by Joanna London
I was looking for a jeweler to replace the battery in my watch. The two nearest me were closed, or I couldn't find them. I finally found Bert's. I had already bought the correct battery, so somebody opened my watch, removed the old battery, and replaced it with the new battery. I was surprised that they charged me $10 for this. I guess I haven't had it done for a long time, but my memory was that previously, there was no charge at all. Perhaps times have changed, or perhaps Bert's charged me a lot for very little work.
-
March 2023 by Brooke Day
Really great customer service!
-
January 2023 by carol schneider
I have used this service for years. They are reliable, prompt, and fairly priced. Highly recommend.
-
October 2022 by Paul Myers
I went to this shop based on reviews that I had read, and the reviews that I read turned out to be true. The lady who is running the shop gave me a time—about an hour— and sure enough when I came back my stuff was ready— And when I asked how much I owed, she told me there’s “no charge!”.I promised her I would write a review for her and here I am, and I think she’s a wonderful person running a very nice establishment for whatever your watch repair or jewelry needs are! 5 STARS!
-
August 2022 by Norman M.
Thanks for the great service! We've been customers for over ten years and have always been very satisfied with the repair work done here on our watches and jewelry.
-
June 2022 by Sulaiman Wasty
The best of the best. Katerina is wonderful. Service Par Excellence.
-
June 2022 by Sulaiman W.
The best of the best. Katerina is marvelous. Service par Excellence.
-
May 2022 by Alicia Juarrero
Katrina, who I think is the owner's daughter, repaired my grandmother's 108 yr old gold locket while I waited. Excellent, competent work. I will take all my vintage jewelry to these knowledgeable and courteous folks from now on. They have a selection of vintage pieces for sale.
-
October 2021 by Britta McPherson
If you are looking for a reliable family owned business this is your place to go. Nowadays everyone forgets about the small business. Shop local stay local and this is my go to place for any jewelry repair. Have been using them for years and will continue to. Even through COVID shutdowns and moving stores their service is still top notch.
-
October 2021 by Joshua Mahuna
Wanted my watch face replaced and was promised an estimate. After waiting 4 weeks without any notice of an estimate, I contacted them to find out the watch face was already replaced with an extremely expensive repair. They attributed the completed-repair-without-authorization as a matter of forgetfulness. I eventually got the expensive part removed for a cheaper option. No apology or remorse for the "forgetfulness." I will not be returning.
