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October 2024 by Cameron Marsh
We paid for same day dry cleaning but they mixed up our order and didn’t wash them at all
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September 2024 by Kk K
I came to the area to attend a friend’s wedding and had a food spill that I needed to get out urgently. Besson’s cleaners did wonders and got the stain out completely!! The staff were so kind and helpful as well. I normally don’t leave reviews but I wanted to write this because of the amazing service and quality. Highly recommend!
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August 2024 by Jacob Broude
I've dry cleaned a suit here multiple times, as well as a nice sweater with a stain other cleaners could get off. Everything has come back impeccably!
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August 2024 by Philbert Fox
A friendly small business - would definitely recommend. I dropped off some laundry for a "wash and fold" this week and have no complaints whatsoever. Efficient service with a smile - got to love it!
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July 2024 by Zach Heffernen
I’ve been using Besson’s for a year and have been repeatedly impressed with their service (dry cleaning, repairs, stain removal, etc). I felt compelled to leave a review today because I needed my dry cleaning ahead of schedule due to an emergency at work, and on short notice they expedited my dry cleaning and I was able to pick it up and then catch a last minute flight. Really, really appreciated it and will continue going back!!
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June 2024 by N K
Excellent service, I needed a rush job and they were more than happy to assist.
The finished product was outstanding and the price was reasonable. Next time I’m in DC I will absolutely use Besson’s again. Thank you all for the help!
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May 2024 by Steven Cooper
We were travelling so this is perfect place to drop in a load of washing. Clothes came back clean and folded. Charge by the pound. Lovely people.
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May 2024 by Lieselotte Suazo
So happy they got a tea stain out of my blazer after another dry cleaners said it couldn’t be possible. Will definitely return here!
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April 2024 by Karina Azar
Really awful customer service.
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April 2024 by Ryan Triplette
I have gotten a range of items taken care of here, including dry cleaning, cobbling / repair of heals, and tailoring of clothing. On the tailoring of clothing, I have the highest words of praise for Ms. Rebecca. I have taken quite a few designer label dresses for her to tailor after losing quite a lot of weight and wanted to keep as they were quite expensive to otherwise replace. She fitted the pieces perfectly (in a couple of cases having to account for boning in the dresses) and they now fit like new. Highly recommend using them (and it is a bonus that everyone there is lovely to interact with).
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April 2024 by Finny Daniel
I have been going here for years. Unfortunately, the quality of service has dropped in recent months due to new ownership. But there are limited options in the area.
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March 2024 by Emily Donahue
I hate to write a bad review, but wanted to warn others if they are thinking about taking silk/Reformation items to Bessons. I took one of my favorite dresses here for a routine clean (note no major stain minus some dirt on the bottom) and upon pickup it was covered in all these pink/white spots. When I asked to re-clean, I was told "oh we always have issues with this brand." The second time the stains were not out and I asked to speak to the managers who informed me that this was not them and they "do not use bleach or anything that could have stained." I was so upset as this was an almost 300$ dress and i was not even able to get a refund for the 30$ clean that they charged. Extremely disappointing that there was 0 resolutions offered and they ruined one of my favorite gowns. Horrible customer service and lack of responsibility.
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March 2024 by Ronnie
Took my suit in to be dry cleaned and when I got it back every single button was chipped. Won’t be returning with anything of value.
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February 2024 by Justin Dempsey
If I could give 0 stars I would. Ruined a very nice overcoat. I sent it back and some of the markings / stains came out after a second cleaning but were still slightly visible. After, they kept the jacket for over 3 weeks and still returning it damaged, I spoke with the owner. She informed me that the stains were from "wear and tear" of usage. I've owned / own plenty of overcoats and never once have I had wear on the sleeves locations where there is damage. Also the jacket now has a different texture. Unfortunately they refused to do anything more about it than say. "sorry" my issue. Horrible customer service and lack of responsibility.
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January 2024 by Fred Daniel
Hands down best Dc dry cleaner / wash ‘n fold
