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December 2023 by Peter Ladegaard
Responsive, friendly, professional. I have used Pro Shop on and off over more than 10 years, and they seem almost consistently to do well on most parameters relevant for cycling aficionados. This includes a great a deal of patience explaining and researching options for spare parts, and rarely (if ever) trying to up-sell. I’ll keep coming back.
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November 2023 by Peter Jaffe
Yesterday, I biked to work only to realize that I had seriously wrecked my rear disc brake. I had to remove the pads just to make the bike operational. I was able to bike carefully without a rear brake to Bicycle Pro Shop. Despite it being the afternoon before Thanksgiving, their mechanic dropped everything he was doing to get my brake working again, install new pads, and get me on my way home. Otherwise I would have been stranded without a safe mode of transport. Amazing service and highly recommended.
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November 2023 by Peter J.
Yesterday, I biked to work only to realize that I had seriously wrecked my rear disc brake. I had to remove the pads just to make the bike operational. I was able to bike carefully without a rear brake to Bicycle Pro Shop. Despite it being the afternoon before Thanksgiving, their mechanic dropped everything he was doing to get my brake working again, install new pads, and get me on my way home. Otherwise I would have been stranded without a safe mode of transport. Amazing service and highly recommended.
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November 2023 by John M.
I love bicycles. The team here does too. While I knew what brand and model I wanted, I had to make a bunch of decisions about components and accessories. They took time with me in person and Chris even answered a bunch of questions via email. Very happy.
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September 2023 by Nicholas Zmudzinski
If you live in the area and want to buy a bike, this is just the place to do it. Total experts, great experience, excellent service.
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August 2023 by Erin Conner
Original, purpose built, serves all, authentic bike shop. I tolerate Georgetown traffic to get my bikes here for service. That says it all!
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August 2023 by D B.
Appear to be very skilled mechanics, and they agreed to a team deal for me on a high-end bike because I know the team's sponsor. The manager was very friendly to me, but some of the other salespeople and mechanics have attitude at times, I suppose based on bike snobbery. You feel like you're being judged, even when you're clearly a very experienced cyclist with nice bikes. I was berated once for coming to pick up my bike on the appointed day. They thought I was trying to pick it up early or cut the line or something, with no evidence. Better bedside manner would help, and maybe more selection and things for sale in the store. But they've been around for decades, so doing something right. They just don't create a warm and fuzzy feel.
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June 2023 by Yoni Wolf
I have had my bike worked on here multiple times. The experience is amazing. Such a talented group of folks who take diligent care and have the utmost professionalism. Would recommend to anyone in the DMV.
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June 2023 by Alexander Capuco
I had a great experience with these guys yesterday. I stopped in because I kept getting a flat and suspected I was replacing my inner tube incorrectly and pinching it. They were super friendly and walked me through their technique for replacing it and fixed the tire free of charge. On top of that, they chased me down the block to return the box of tubes I had left on their counter on my way out. Awesome people working here.
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June 2023 by Davis Backer
The boys at Bicycle Pro Shop were good to me from day one. They've always been incredibly attentive to my bike and quick to resolve any issues I come in with. They're friendly, knowledgeable, and easy. Would certainly recommend to anyone who needs bike service.
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June 2023 by Aliyah Oestreicher
Dave was so helpful and kind when I stopped in! Helped me pick out a new helmet and some other items for my bike. Friendly fast service. Thanks!!
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May 2023 by Michael McSweeney
This business is hands down the best bike shop I’ve been to. Bike shops are for the most part all pretty amazing so I feel like that is saying a lot. I had a bit of an experience with my gears and a long ride to get back to my car. Dave sprang into action and helped me immediately. Swapped out my 3 set gear shift in about ten minutes. The price was fair, the work was top notch and I even found fitting gloves which is rare for me.There is a great selection of bikes and one particularly sweet one hanging up right by the entrance. It’s racing blue and one of the coolest looking bikes I’ve seen. Go check it out before I go back and buy it.You need help, go here. If you need a bike, go here. If you need advice or to feel like people care…go here. You won’t regret it!
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May 2023 by Axel Persinger
Context: I know nothing about bikes, and I bought a build-your-own-bike kit and built my bike.I came into Bicycle Pro Shop because I thought I needed a tune up as my brakes weren't working well. When I entered the store, the team was quick to greet me and help triage my issue. Instead of charging me a lot of money and holding onto my bike for a long time, the team informed me that my bike just needed a brake adjustment. They told me that they would be able to adjust the brakes for a third of the cost of a tune up, and have me out in 25 minutes. They also informed me that when I built my bike, I put the handle bars on upside down (whoops!), they fixed that issue, and helped me install a kickstand and a bell.The staff was courteous, prompt, and incredibly helpful. I saw them help another customer choose out a new bike, and I was amazed out how great their customer service is.Without a doubt I will always come back to Bicycle Pro Shop for all of my future bike purchases and servicing needs, and I encourage you to do the same!
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May 2023 by Michael
This business is hands down the best bike shop I’ve been to. Bike shops are for the most part all pretty amazing so I feel like that is saying a lot. I had a bit of an experience with my gears and a long ride to get back to my car. Dave sprang into action and helped me immediately. Swapped out my 3 set gear shift in about ten minutes. The price was fair, the work was top notch and I even found fitting gloves which is rare for me.There is a great selection of bikes and one particularly sweet one hanging up right by the entrance. It’s racing blue and one of the coolest looking bikes I’ve seen. Go check it out before I go back and buy it.You need help, go here. If you need a bike, go here. If you need advice or to feel like people care…go here. You won’t regret it!
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May 2023 by Johannes Fleck
I didn’t have a good experience. It seems they are exclusively interested in selling overpriced showy bikes and apparel to Georgetown folks and in delivering rehearsed condescending attitude. There are better options if you’re looking for a bike store where you want to become a regular.