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July 2023 by ho lly
BLUF: Don't go there--EVER.1. They made a mistake on my taxes after I paid the preparation fees. I caught it and asked them to review it....then they charged me $90 more for "preparation fees"--they don't honor the Peace of Mind Guarantee.2. Had an appointment in early May. The preparer flaked on me so I drove + parked in DC for nothing.3. Now July, my taxes are still not done.4. They're never in the office and don't answer the phone during their listed open days.5. When they do call back, it's at inconvenient times (at work, driving, etc.) but you feel pressured to catch them while they're there. They proceed to ask you details and of course you don't have the info in front of you so they do the taxes wrong and when you bring up errors/questions, they charge you more preparation fees.
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June 2023 by john despertt
I personally had a not so good experience. Dealing with a deceased relative is not a great experience but when you come to pay to have their taxes done you expect the tax professionals to do everything correctly. First, they forgot to include a form, I believe it was 1310. I had to submit it because they didn't. Now I find out they didn't provide a form 56 that establishes a fiduciary relationship.The taxes were filed in March of 2022 and over a year later, still no refund because I have to submit this information.Normally if give them praise, but I'm finding that difficult for this issue.
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May 2023 by Neha Ramani
I had really unprofessional experience with the team. I have been calling/writing the team for the most simple tax requirements over a month now and still not done. I was told taxes will be filed by the deadline which never happened and now I have to pay late fees. I was committed a certain price when I enrolled with them, but now it has gone up 4x without any explanation. I have been trying to call the team but never got a call back. MY TAXES are still not yet done! and m still trying hard to speak.
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April 2023 by Yan-Liang Yu
My Block advisor this year was not very responsive. I had a few questions after my tax report was done. I made my payment, asked the questions and my questions were not answered.
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March 2023 by Larry Goldman
In past years I’ve been very happy with their services. The last two years I’ve been disappointed. Despite making my appointment early and even confirming a few days before the appointment, they had overbooked and made me either reschedule or wait to pick up taxes at a later date. Block Advisors is not a cheap service and I expect them to be more responsive and professional - even during the expensive tax season.
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March 2023 by Professor Metze
Block Advisors has a proven record of excellence. Mr. Alfred Pinkett has the knowledge and expertise for quality service.
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November 2022 by lisa P
Tried to contact this office for weeks, no one answers or responds, can't even leave a voicemail. Will never use H&R BLOCK again; will definitely deter anyone I know to never use this company.
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April 2022 by Godmy Rock
My experience is exactly like the other recent reviewers. This office has gone down hill since most of their experienced tax pros have retired. Varry S completely MIA despite multiple assurances, Lasset works in another office where Varry's caseload was transferred but is incompetent and made glaring errors, Angela never returned call despite promising multiple times. Then being matched with a random agent in another state without my consent. They try to hide that Varry has been out sick. They try to charge you ridiculous fees $300-700 for tax prep that is full of errors. Their manager MG is worse leaves office in scrambles for the receptionist to deal with and completely unresponsive. What is worst is they lie and try to hide their errors and incompetence on the "system being down" or it is not me it is some one else, someone being out sick or easter holiday as if this is your fault and the tax deadline is something that just sprung up on them. Be prepared to know more about tax deductions than them, scramble last minute to the deadline, 1 hour holds multiple back and forth's and zero respect to you or your time! Will NEVER GO BACK TO THIS MESS AGAIN! Do yourself a favor and RUN!!! Stay away from this Block!
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April 2022 by Eva G.
Aggravation! Despite so many promises from the receptionist Vary S who was supposed to do my taxes was MIA. Then they try to hide that she was out sick! They pass it on to someone Lasset who was so incompetent made so many errors that I had to scramble the last day to do it myself. Then when I called the last day before taxes are due after 1 hour hold with no check back I was told someone was going to do my taxes out of a favor despite being asked to pay to file the pros rate even the one I myself completed. Then saying I have to pay the one doing my taxes because that was not their fault instead of admitting that they made huge mistakes --they try to evade and put you on hold! Their office manager MG is even worse after promising to get back to me to assign me a pro left the office on Easter holiday leaving the receptionist and another tax professional who were clearly pissed at her getting everyone's anger. I got promised I would get a call and waiting the entire Easter but no call or follow up! If you want your taxes to be prepared by Incompetent, aggravating pros this is the place for you. This place has gone down hill since most of the experienced tax pros have retired now they are outsourcing your taxes to people who are not in this office but no one bothers to make sure that it is filed! Avoid, avoid, avoid!
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April 2022 by Lauryn Williams
horrible experience for first time customer. Varry and Angela both completely ghosted me and never followed up after they both missed multiple scheduled appointments to file my taxes (over the phone and in person). so disappointed with the quality of service, especially with the tax deadline approaching. now it looks like i have to get another preparer last minute. i was going to be a first time customer with HR Block, but will NEVER work with HR block again. i should have been wary of the negative yelp reviews.
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March 2022 by lptinvestor
Knowledge level off the Block Advisors associates I've worked with. Those people know what they're doing.
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July 2021 by Juliana Belgrano
The worst experience in my life. People working here have not been updated in years and they submitted my 2020 filing with entirely inaccurate information (counting proceedings as profits). They tried to amend it but the IRS didn't accept it and now I'm stuck in the middle with the IRS saying that I owe more than 4k + fees.
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May 2021 by Heather Sutton
HRB was very attentive. I had to switch from our longtime previous tax advisor and uploaded my documents very late in the tax season. But the advisor that took me on was quick to pick up my case, spent lots of time talking to me and had my return ready very quickly. Treatment was superb.
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April 2021 by J Harold Watson
I am 70 years old and in poor health. I have had H&R Block as my Tax Advisor and Preparer for many years. I have always received the most expert and professional service from them and have never been disappointed. I HIGHLY RECOMMEND them to all!
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April 2021 by Carl Ballard
Tax Adviser, Mr. Gerald Cherry is absolutely the reason I use H&R Block. He is an expert of experts. Mr. Cherry details my taxes - and speaks to me in a plain English way - that allows me to fully understand why I'm getting a refund or why I owe monies. He also answers all of my silly questions about taxes and never makes me feel like an idiot. I LOVE THIS MAN! Oh, and this the second year that we did my taxes virtually which felt no different than being in his office.