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October 2023 by Vivian R.
A family member recommended H&R Block to me and my partner for affordable tax preparation services. We took a chance based on the easily accessible location not too far from the Tenleytown or Friendship Heights metro stops. We met with the tax preparer and we walked through the standard tax forms. It was all a straight-forward process -- or so I thought. I later met with another tax preparation service on an unrelated matter and learned that Block Advisors had omitted a required form (related to the sale of real estate) off of my return. My partner called the office, thinking this would be a relatively quick fix and we were grateful that Block Advisors offers a free "second look" service to their clients. After repeated attempts to explain the problem to tax preparers who seem to have little to no actual knowledge of IRS forms and policy, several unreturned calls to the office manager, and months of radio silence, I've still not received a satisfactory answer to my questions. At this point we will most likely spend more time completing an amended tax return rather than continue wasting our time with Block Advisors. I could not in good conscience recommend Block Advisors to anyone.
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April 2023 by Kelsey Magill
Terrible experience coming in for an appointment with Luis today. He arrived over 10 minutes late to my appointment and didn't acknowledge his tardiness when he finally arrived to the office. I'd mentioned in my notes that I wanted help with an issue regarding the federal that was being withheld from my part-time job. As I sat down, he just kept saying all of my documents looked fine and there weren't any problems. After repeatedly failing to answer my questions, he just insisted I needed to talk to my employer and that there was nothing he could do. When I asked for advice on what I should ask my employers to change on my withholding, he didn't have an answer. Extremely frustrated and realizing that he wasn't going to be able to give me any more information than I'd have just doing my taxes online, I ended the appointment early. I'm not sure what the point of speaking with a tax adviser is if they are categorically unable to provide even the most basic tax advice.
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October 2022 by melhem salman
I have been with HR BA for 30 years... the last few years there has been a clean down grading of the quality of the service ,and a complete absence of providing service/ questions/advice during the year.I had to change the advisor three times my complaints led nowhere .this year Miguel was very good I went to him because the previous advisor did not bother to return my calls for an appointment
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April 2022 by Jamie Koch
Ismail Gozen. He's a tremendous asset for Block Advisors. He's thorough, experienced and takes time to ensure my returns were understood and timely filed. I would highly recommend Ismail.
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April 2022 by Maria Trimarchi
there were some glitches at the end but all was solved.
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April 2022 by Barbara Hamer
I would have checked (5) but I always consider the price charged to complete the tax forms. Mr. Jones, on the other hand was great. Has always been helpful. And I realize he does not set the prices but I start thinking can I do better at another company.
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April 2022 by Matt Campbell
Dropped in without an appointment, was out within an hour.
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March 2022 by Carl Rhodes
Professionalism, customer service, and speed of getting me in and out and done.
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September 2021 by ChanNatalia
Ismail’s knowledge in doing taxes is a job well done. Explained my W2’s and refund to me as well as answered any questions that I had. Great service!!
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August 2021 by M. Deeb
The first advisor, Alfred Pinkett refused to do form 5329 for my RMD 2018, Which my investment company had repeatedly suggested. So, I contacted H&RB, and Millie graciously set an appointment for me with Ellen with “14 years of experience”. Elena Tscherny seemed very helpful and willing to help, and I clearly communicated with her orally and true emails that form 5329 for my RMD 2018 has to be included with my 2019 taxes. And also sent the quotation of a five stars CPA company: “ Based on your e-mail if you missed your 2018 RMD and took it in 2019 along with your regular 2019 RMD (you took 2 distributions one for 2018 and one for 2019) then you should not need to amend your return but you would include the 5329 with your 2019 returns to request that the 50% penalty not apply to the 2018 amount.” Yet at the end she called me and said “your taxes are ready”. Got my credit card number to charge. However When I got my taxes I realized that form 5329 was still missing. Very deceptive!
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July 2021 by Albertha Nyaku
I HAVE BEEN USING BLOCK ADVISORS SERVICES SINCE 2013 (8 YEARS) AND I KEEP ON COMING TO THEM BECUASE I FIND THEIR SERVICES VERY EFFICIENT AND EXCELLENT. I HAV NEVER HAD ANY COURSE TO CHANGE THEM. THEY ARE VERY GOOD AT WHAT THEY DO WITH HELPING WITH MY TAX RETURN PREPARATIONS
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May 2021 by Linda R.
Spoke to representatives from the company regarding our federal refund. Absolutely no help. Filed and then poor response. I found more information on my own than from their so called advisors. No information posted on their site to guide the client. Will not use again.
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May 2021 by Yvette Dill
I have been getting my taxes prepared at this H&R Block location for over 10 years. I truly appreciate the kindness, courtesies, professionalism and excellent tax preparation year after year.
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May 2021 by Chandler Connelly
Ismail’s knowledge in doing taxes is a job well done. Explained my W2’s and refund to me as well as answered any questions that I had. Great service!!
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May 2021 by Cecelia Millet
Takhira Babayeva is very professional and very accommodating. I have the utmost regard for her abilities, which gives me peace of mind.
