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April 2025 by Joyce Sousa
Nada Bauer works at Blue Mercury in Georgetown and specifically markets Sisley products. She is a magician. Her makeup talents are extraordinary and highly sensitive to each client and his or her needs. I am not overstating to say that she has provided me with a makeup routine that is simple and has me looking better than ever. It suits me, and I feel confident applying it. I have watched her work with clients who just walk in looking for a specific product and her suggestions are game changing for that person. People leave so contented and pleased. She is a true find. I owe her so much. Thank you, Nada
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February 2025 by Courtney Henderson-Adams
I have a trial sized cleanser that I really like and saw that it was sold on the Bluemercury website and figured since I was in the area I would just check to see if it was sold in store before I order it online. Well I went in to check and I asked the employees in the front and I got a pretty passive answer. They said it wasn't sold there or in any of the locations in the area for that matter, and I'm like okay...but they just went in about how they don't have it after they initially said so. They kind of made me feel stupid for asking. They eventually said they could order it for me and ship it to my house but after the uncomfortable interaction, I just kept declining and left immediately. I don't think they liked that lol. I've never shopped at a Bluemercury before and I don't think I will in the future. Guess I'll just shop directly from the brand I'm trying to get!
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September 2024 by Genevieve Paule
Happy customer - greeted nicely upon entry (i missed her name, tall lady with glasses and curly hair). Tameya also helped me with my purchase and very happy with the other products she recommended.
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September 2024 by Sima F
I called and because you can’t order online for in store pick up and I had a large order that needed to be picked up. Gillian was SUPER helpful walked the store coiling up my items by hand, packed and and took my card info over the phone and tossed in a ton of goodies and then I got it picked up on my way home
10/10 customer service. She was a great and made my transaction smooth.
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September 2024 by Soraya Senosier
I always get my makeup done at Blue Mercury. I have a special occasion this evening so I booked my appointment 2 weeks ago. I arrived on time for my appointment + the makeup artist was still working on another client. I waited another prepped my face. When she was finished with the other client she asked me if I was ready and I said I was ready a while ago because I came on time and I'm parked in an area where I only have an hour to park. She did not apologize. Looked a bit pissed and I decided to leave. It's supposed to be a happy occasion and when you're late, one could at least apologize and try to be friendly.
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May 2024 by Young Bae
Laughing because the reviews are absolutely accurate. The manager belittled me from trying to use the bathroom they just allowed my husband to use, and almost boasted that they did that out of good faith. Rather than explaining that it was a private bathroom, which I am okay about, she choices to speak in a rude tone and pretend she didn’t know she was being rude when I confronted her. If she is that tone deaf, she shouldn’t be in customer service sector. Also, I agree with all the other comments: manager was talking to other staff the whole time and only interacted when she didn’t want the associate to open a sample for us. Save your time. Go to Sephora or buy online.
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April 2024 by Dorfam Farno
The customer service at this branch is beyond terrible. They have so much attitude. They have this snobby attitude acting like that they're better than everyone and they're really rude. Every time I go in to purchase something, I regret it and most of the time just decide to leave just so I don't have to deal with the disrespect. Also, they're really disorganized - they're either in your face or suddenly unavailable when you do actually need their help.
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November 2023 by Ameer Gilani
I stopped by this store yesterday to get some Vitamin C serum, and was helped by Danielle who really went above and beyond explaining different products, and helping me get the incredible holiday discount the store is offering right now. Great store, great staff, and I will definitely be back. Thank you, Danielle!
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September 2023 by Daveda Taylor
I just wanted to share an exceptional experience with Roxanne and Danielle at the Blue Mercury store in Georgetown. My daughter and I were celebrating her 16th birthday. My daughter loves makeup, but is at the age of questioning her beauty. Both Roxanne and Danielle took her and gently instructed her on how to use certain products, but more importantly they constantly fawned over how beautiful she is naturally.My daughter left the store feeling more confident in makeup and in her self-worth. I cannot say enough about these two and I am on my way now from my home in Delaware for a stay in D.C. and purposely did not order from Blue Mercury online, so that I could order from the Georgetown store.Update: Upon returning to Georgetown, I was treated like family and assisted by Moon who answered all the questions I had about my own skin care. She made me feel like a queen. Everyone is amazing and will keep us coming to this store. I never felt pressured to purchase anything and I never felt ignored in this store. Even when they are with other clients, they greet potential clients entering the store and are ever present for assistance. Thank you Danielle, Moon and Roxanne for the amazing experiences.
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August 2023 by Michelle Alphonso
The store is located in a good vicinity but you will face problems to find parking. Zone 2 parking is available for all those having that permit. Street parking is starting at $2.30 an hour. Garages are also available but highly priced! Bluemercury was a small store had limited stock but the assistants were very friendly and knowledgeable. I did end up buying a couple products.
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July 2023 by Sarah L.
Aryn was the kindest. This store is pleasant and the staff is incredible. Highly recommend m61 brand
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July 2023 by Caroline Sealander
Great selection of brands, it's the only place in DC that I can find SkinCeuticals and Jo Malone.
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May 2023 by cavell long
Ileana, the sweetest manager, is extremely experienced and can help you find the best beauty products for your skincare needs!!!
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March 2023 by El. Ushakova
It is hard to imagine more inconvenient working hours for people, who has a job. It is second time I came, and it is closed.
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February 2023 by Antonio Tovar
Great location and selection of products, personal is very friendly and knowledgeable. Serena was super helpful !
