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March 2024 by Campbell F
Great experience! Immediate bonobos convert.I’ve had Bonobos clothes before but was reluctant to visit the try-on only stores for whatever reason. Maybe it’s the fear of sales pressure, or the disappointment of not leaving with the item. But the trade offs are well worth it!You will have to interact with a sales person and try things on, but never fear–these people are experts! Shout out to Matthew who worked tirelessly to help me narrow down on the right pant and shorts until the fit was perfect.And while you have to wait for delivery all the fabric options make it well worth it. If I need another color dress pant I know exactly what to get. Being confident in the fit is priceless.One of the best retail experiences I’ve had in a while!
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March 2024 by pericles Andon
Great experience getting fitted for a suit. Joe was very helpful. Would definitely recommend if you’re looking to buy a suit
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December 2023 by Bill Markum
I bought a few pairs of their dress pants. The fit is great. However after 5 or so washes the pants color started to fad. I expected more for pants that are $100+. I will not buy them again.
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March 2023 by Kevin Whitfield
Excellent customer service from Jack and Matthew!
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May 2022 by Gordon Chaffin
Went in for a suit fitting and got excellent service from Marc. Fast, friendly, no-nonsense.
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March 2022 by David G.
Outstanding customer service from Matthew, who patiently guided me through a new selection of workwear after two years of working from home. Very patient and helpful. I left very satisfied.
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November 2021 by ST W
It was absolutely amazing shopping experience. First time going to the store, quality clothes and friendly service. Shout-out to the manager Bridget, she was very helpful.
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October 2021 by John Brown
I’m not sure what’s happened but the customer service with Bonobos has good significantly downhill. They’ve shortened their customer service phone hours to just 5 hours per day? And when you call they’re clearly discouraging you to speak to them. I returned an item following their instructions, their website says it takes up to 14 days,,, it’s been over 21 days and still nothing…so I have to wait for the 5 hour window (and likely hours waiting on the phone) to hopefully find out why they’ve not yet refunded me for a package I can see they’ve received. They’re clearly not concerned about keeping customers
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July 2021 by Adam Brizendine
First time going to this store and definitely won't be my last. Clothes are great quality and the service was absolutely amazing. Not sure what the girls name was working the desk but she was an absolute delight and helped guide me through the picking out process with ease. 12/10 would go back again.
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July 2021 by Tim Eckert
I needed a suit for a wedding ASAP and had the pleasure of working with Marc. He was quick, knowledgeable, friendly and found the perfect suit and size for me! Would definitely recommend!
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May 2021 by Julie Powell
My son and I entered as the store as it should have been closing. They remained open and were the most friendly, helpful and knowledgeable sales associates I have ever interacted with. They gave us a shopping experience to be remembered and my son has a great new wardrobe. The best!!!
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May 2021 by James Hudson
Wonderful shopping experience. Bridget was super helpful in getting me properly sized and walking me through availability. I will definitely be back
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October 2020 by Nehemiah aka Neo
Mandatory customer information wth!!??
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January 2020 by Aaron S.
The staff provides excellent service--very friendly and helpful. I was blown away. Great team!
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November 2019 by Eric S.
My son and future daughter-in-law were searching for suits for the wedding party to wear when they found Bonobos. Three of us, in need of suits, happened to be in DC at the same time so we all converged on the store simultaneously . We were welcomed by the store's employees and were very quickly handed off to Aishah for help and sizing. Aishah was amazing! In a short time she helped us find a style we liked and got us all fitted and looking sharp. After capturing all of the details of our order, Aishah provided us guidance as to when the best time was to place our order so that we would get the best price. She followed up with individual emails to each of us proving us with our selections and sizing and with an offer to help process and submit the order when the time came. On the day we all went to place our order, we reached out to her by phone and she provided the assistance we needed to get the order submitted at the best possible discount. Now I understand what real customer service looks like thanks to Aishah. She went above and beyond and made our experience at Bonobos effortless!
