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December 2024 by Kevin Castillo
Their poor service and unprofessionalism is unbearable. They never have the car requested, you always have to wait or even worst, if you don’t pre-pay your reservation is very likely they will “sold out” and ruin all your plans. I’m surprised they remain in service; perhaps for the unaware visitors at the hotel next to them.
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December 2024 by Darius Edgerton
Wouldn’t rent from this place again if they paid me …
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October 2024 by Frank Gannon
Horrible service and signage to find the place (hint: its not actually at the Days Inn as claimed). They allowed me to book a car at 6PM, little did I know, they close their offices at 6:01. I arrived at 6, but unfortunately did not find my way through the maze to their office on time, and their staff refused service.
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October 2024 by Tyler Sauer
No after hours dropoff and they won't have the car you reserved
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September 2024 by Kathy Duong
NEVER RENT FROM HERE. Both times we went they don’t have cars available and we are told to just sit and wait. There were two parties ahead of us that also had to wait for a car. There is no organization method here and the service was bad. Corporate needs to figure out a way to have cars available when we rent it.
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August 2024 by Christopher Teeple
I've rented for years pretty frequently here and always have a good experience. I like to try different cars and they often have many options here. Also, the staff is the best! They have a lot of experience, are super nice, and always try to help you with any issues. Recommended
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June 2024 by Lauren Fields
I've been renting here for over 3 years and I have always had the best experiences. They are always so friendly and accommodating and the ladies at the front desk are simply awesome. Pick up and drop off are efficient and they continue to add to their fleet so the rentals are good quality. I do believe this is a family run location which I love to support. The only regret I've ever had is waiting too late to book here and having to rent from somewhere else!
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February 2024 by Mohammed Bin Hamsa
Poor customer service. Returned the car and wanted to get a different one. They said they didn’t have any even though there was a lot of options online. Very weird and rude.
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February 2024 by Phoenicia Lewis
I prepaid to pick up a car in NE DC but the location did not have a car. They told me to call customer service, which I did. The rep called around and found 2 locations with cars available. Only the farther location had cars. I called and was told to modify the reservation. I tried and the website would not allow me to because it was after the time I was supposed to pick up a car. She told me to come in and she would do it. I had to uber across town to get there before they closed and also because I needed to drive 4 hrs and was already hours behind when I planned to leave. When I arrived at the Connecticut ave location the woman helped me, gave me the keys and told me where to get a car. I was in a rush so I checked the exterior for scratches and got in the car and headed out. As I was driving to get back across town around 3 on a friday I realized the car smelled like weed, it was not subtle. The smell was making me nauseous but I was in such a rush I did not have time to turn around. On my way to up north I realized I was not given an ezpass, which I assumed was required because that has been my experience with rentals. So I called customer service, the rep told me to go to the nearest Budget and get one, I told the young woman I was on I-95 and did not know where a budget was, so she researched for me and all of the locations in the area were closed. She said I could do it in the morning when they opened. I had plans all of Saturday so I told her I would do it on my way back to DC sunday.I stopped on sunday on my way back to DC. The man at the location said I did not need the ezpass since I prepaid for tolls. I told him about the smell of the car he took all of the information and said I would be refunded some of the cost. I was not. After I returned the car I received a bill that was more than what I prepaid. I called customer service and they said it was the wrong bill that I actually owed less than I prepaid, but they could not refund me anything. I am so disappointed I will avoid budget if i need to rent a car again. I only gave them 2 stars because all of the people I spoke to both in person and on the phone, were kind even though my overall experience was so poor.
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November 2023 by Andrew B
The best Budget location in DC. The best people. Always kind and patient
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November 2023 by Eldwicker
Very close to the metro to get to/from the city. better car than I was expecting. No hard sell and friendly staff. Great experience
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November 2023 by Voshadhi Amarasinghe
Super nice employees and great neighborhood location!
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October 2023 by Lefki Liontiris
Disappointed Customer.I made a reservation and within 24h called to made a change in the pickup day.I received a confirmation email that the day had been changed so I did not go back to their website to check further from the moment I received a confirmation email, couple days later at the reminder email the pickup day was the same as the initial reservation.I called them back and they told me the change of the day happened online. Yes, I changed the day and I choose a day that I do not need the car because I want to pay more money.Now if I modify reservation I have to pay extra. It seems this company make money this wayI lost my trust to this company and I promise even if their rental is the cheaper in the market I will never choose to go through this stress again.
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October 2023 by Fritz Florian Bachmair
2 weeks ago, they did not have any car (despite a reservation - the same was true for all other customers that had reservations). Today, they say they had no car at all all day and I was lucky to get a car at all. I reserved a small electric car and received an SUV
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August 2023 by Angela Goldstein
Easy pick up and drop off. I didn’t have to wait at all both times. Highly recommend. My only negative is that my car smelled like cigarettes but I think that’s common in rentals.
