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December 2025 by LeAnn Levering
They put such a smile on my face on a cold day! These wonderful people accommodated my travel changes and were WONDERFUL!!!
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December 2025 by Shiao Liu
I filled up the tank right before returning the car. When I dropped it off, a staff member named John asked whether I had refueled, and I said yes. But 30 minutes later, I still received a bill with a $50 additional cost for refueling service.
I was visiting DC and had to spend another hour coming back from a museum just to find him and get the bill corrected. Very inconvenient and overall a bad experience.
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October 2025 by Katie Smith
Reserved a sedan, but all they had were 7 passenger SUVs when I arrived. The vehicle only had 1/8 tank of gas at pick up so I immediately had to get gas before heading to my destination which was inconvenient. When I turned it in the paperwork said it was full, so thankfully I had taken a picture for proof. It automatically charged me at return so then I had to go inside and get it reversed and wait for a refund to my card.
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October 2025 by Taavi Davies
When I arrived the bored and unhelpful person behind the desk simply said they didn’t have my car, and wouldn’t for the rest of the day
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October 2025 by Kup Kakes
I had the rental car over a month and I’ve had great service at this location
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August 2025 by william nelson
This organization is the best of the best, being retired military i was given a nice discount. I recommend this rental company to anyone in the area. Thanks again for the great customer services.
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August 2025 by Eric Humphrey
Had a fantastic experience with them. After having terrible experiences at Hertz (at two different locations!) this Budget rental was a breath of fresh air.
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June 2025 by Doris Denmon
The car i rented the 3rd week of June had tags that had expired in May. I found out after I had driven 300+ miles. When I notified Budget I was told to illegally drive the car over 50 miles to an airport to exchange the car. After two days and speaking to 12 people, they finally towed another car to the hotel where i was staying. I spent 2 days of my 3 1/2 da
y trip trying to get a legally drivable car. When I returned home Budget did give me a small discount.
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May 2025 by Ron Williams
Very friendly and punctual service, clean cars. Flawless service
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May 2025 by Ida
We had a very bad experience while trying to rent a car here. The staff was very unhelpful and rude. We went somewhere else in the end, because it was just impossible to rent here.
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March 2025 by Beatriz Vidal Villegas
No problem with the car reservation nor the car.
However the people working over there are extremely rude.
I had the unfortunate experience of dealing with an incredibly rude employee at this car rental agency. From the moment we approached the counter, the staff member was dismissive, impatient, and outright disrespectful. They spoke to me in a condescending tone, rolled their eyes at our questions, and made no effort to assist us in a professional manner. You can tell that he does not own the business and does not care at all.
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December 2024 by J Tellez
No cars available, rude people.
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September 2024 by Vic H
Reservation don’t mean a thing. Good luck with the customer service center.
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October 2023 by Stuart Schmid
The car reservation had been made well in advance, precisely 2 months and 3 days before it was needed. On the day of collection, I arrived at 10:45 for the scheduled 11:00 pickup. To my dismay, I encountered Will, who I must say was the most impolite individual I have ever encountered. He informed me, in a rather brusque manner, that there were no cars available, and I was fifth in line, expecting a wait of at least 30 minutes.I proceeded to pose two questions to Will: why there were no cars available when I had made the booking weeks ago, and how he could predict a 30-minute delay in the absence of cars. However, rather than responding to my queries, Will simply raised his voice and instructed me, along with another waiting customer, to "CLOSE THE DOOR." It was only after enduring a delay of 50 minutes that I was eventually able to depart with the car.Upon returning home, I noticed an additional charge of £105 on my credit card statement. To my surprise, this charge is categorized as a "non-package item," and I remain uncertain about the nature of this charge, as I had initially believed that I had settled the payment in full.Budget/Avis you were a shambles, you just don't understand what customer service is. PS the car was fine.!!
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October 2023 by Jax Wats
Dreadful experience- avoid this Budget location. Counter Service man called Will was the rudest ever I have experienced. Car booked and prepaid months in advance and none available until customers returned, so had well over an hour wait. Unhelpful Will! Never again!
