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October 2023 by Stuart Schmid
The car reservation had been made well in advance, precisely 2 months and 3 days before it was needed. On the day of collection, I arrived at 10:45 for the scheduled 11:00 pickup. To my dismay, I encountered Will, who I must say was the most impolite individual I have ever encountered. He informed me, in a rather brusque manner, that there were no cars available, and I was fifth in line, expecting a wait of at least 30 minutes.I proceeded to pose two questions to Will: why there were no cars available when I had made the booking weeks ago, and how he could predict a 30-minute delay in the absence of cars. However, rather than responding to my queries, Will simply raised his voice and instructed me, along with another waiting customer, to "CLOSE THE DOOR." It was only after enduring a delay of 50 minutes that I was eventually able to depart with the car.Upon returning home, I noticed an additional charge of £105 on my credit card statement. To my surprise, this charge is categorized as a "non-package item," and I remain uncertain about the nature of this charge, as I had initially believed that I had settled the payment in full.Budget/Avis you were a shambles, you just don't understand what customer service is. PS the car was fine.!!
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October 2023 by Jax Wats
Dreadful experience- avoid this Budget location. Counter Service man called Will was the rudest ever I have experienced. Car booked and prepaid months in advance and none available until customers returned, so had well over an hour wait. Unhelpful Will! Never again!
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September 2023 by James
Stefan is extremely rude and unprofessional. I was a denied a rental car for no good reason. He claimed there was a DMV issue with my license which was not true. I called DMV and there are no issues or restrictions with my license. I tried to get more information from Stefan and he was extremely dismissive and then proceeded to take a phone call while I stood there waiting for an answer. His attitude was terrible and he could use come customer service training.
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August 2023 by Valerie N.
Zero stars. Staff was helpful but they gave me a 2023 Kia. I asked for a different car, noting that hundreds of Kias have been stolen in DC and they're the targets of car thieves. They refused to give me a different vehicle. Thankfully I got the very overpriced insurance because someone attempted to steal it on just its fifth night parked on a DC street. They tore apart the steering column, rendering it inoperable. If the staff had listened to me, this would not have happened.Dealing with Budget after the attempted theft was hands down the worst experience I have ever had with a rental company. They made it virtually impossible to resolve anything despite two hours on the phone with seven different representatives. It took the company another two full weeks to resolve the matter. Oh but then it gets worse! Because more than three weeks after they retrieved their POS Kia, they had the audacity to tell me they were billing me more than $175 for "roadside assistance," i.e., retrieving their POS Kia, including a $29 "administrative fee." But they're not paying ME for my time. I have been renting cars for more than 20 years and this was the worst experience I have ever had with a rental company. Don't make my mistake. Stay far far away.
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August 2023 by Yasin T
We had a family trip starting from DC and would like to rent a car for a week. Our experience was awesome. We haven’t seen any issue from beginning to end. Person in the counter was knowledgeable and courteous. We have rented a full size car but they have upgraded this to a brand new small suv and we liked it a lot.
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August 2023 by Jeremy Jackson
Worst car rental experience I’ve ever had. Shut the garage door on me as I left. Tire was low and needed air three times on the way to Richmond, VA. Would not help with a replacement. Two tires were so low on tread Discount Tire wouldn’t service them. Had to replace on my own dime and still waiting for a refund.
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August 2023 by Ashley Sebesta
I was really nervous to rent here because of the other reviews but honestly had a great experience! Friendly and helpful staff, clean car - the exact kind I had reserved with no wait. Charges and rates were what I expected. Good experience overall.
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July 2023 by Paula Albonico
I regret not having read the reviews before renting a car here. I relate to every bad experience told in the reviews!We arrived on time with a reservation (and already paid). There was already a line of people waiting, as there were no cars available. The staff was very rude, just saying that we should wait outside until there were cars available, that they did not know how long that would be, and that reservations are only tentative. These people need to learn the concept of what a reservation is... and in the case you have to make people wait for so long (hours!!), at least they should provid for a waiting area, not forcing to wait outside regardless of the weather and of the customer´s age.Once it was our turn, only one person per group can enter, again, regardless of weather and age. Needless to say, once "a" car was available, it was not the one we had made a reservation for. Our reservation said that there was another driver paid/included and they denied it. The staff even threatened to tear our reservation voucher if we did not accept their terms and conditions.The staff is totally rude and it is obvious that like this is their every day business. Customer service is so poor it is not service at all.Would not go again and definitely do not recommend it.
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July 2023 by Katie Bell
I was so scared about renting a car through Budget at this location after reading so many bad reviews but I actually had a pretty seamless experience. No line when I went in on a weekday at 1pm. They didn't have the car type I reserved but I got a midsized car for only $5 more per day. Service was friendly. Return was super easy and efficient.
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June 2023 by Harshit Mahajan
Pathetic service and worst customer service experience. Marilyn was so rude and didn’t have answers to basic questions about availability. Ended up waiting for 3 hours to get a car lower tier than what I booked and paid.
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June 2023 by i f
Horrible Service. They only have one agent working at a time and the agent was incredibly rude. They only let one person inside at a time and the wait time was +30 mins. They did not even let the old lady with a walker go inside and site down, made her wait under the sun.The person that the agent was checking in left to go to the restroom elsewhere (as they do not have one) and we all had to wait for him to come back 15 mins and the agent would not take anyone else in the meanwhile.In addition to waiting 35 mins inline, agent was incredibly rude to us because we asked him why he was not letting anyone in while we were waiting for the other customer to come back from the restroom. He came out and shouted at all the customers inline.While we were being helped inside, even though the other agent offered to take over, he stayed, and was being extremely rude and unhelpful. He did not assist with any of our requests to add a second driver (even though we had paid for it). He first said it was free and made us sign several papers than when we realized it was not included, he was completely unapologetic and told us that he would not give back the papers.Later on, he threatened us with canceling our booking completely that who would not give us a car. This man was completely outrageous. Worst experience ever.
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June 2023 by Kevin Wilson
Worst car rental place I’ve rented from. Had a reservation for over a month and waited outside the office for 2+hours because they were short on cars. People were not getting cars they requested due to shortage. A person returning a car said she went through the same thing yesterday.Don’t take reservations if you can’t honor them!
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June 2023 by Remco Loevendie
Agent at pick up was borderline rude. Just got my receipt after drop off and was charged for refuelling while i provided a receipt for the gas I got. In addition the receipt showed the tank was at 8.4 gallons at pick up and at 8.7 gallons at drop off. I would expect this from rent-a-wreck not from budget.
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May 2023 by Hassan Aldarbesti
I recently rented a car from Budget Car Rental and had a great experience overall. The staff was very friendly and helpful, and the location was convenient and easy to find.The car I rented was an older model, and it was a bit worn out.I would definitely recommend Budget Car Rental for their great location and excellent staff, but I would suggest that they update their fleet of vehicles to more modern ones.5/5: The team2/5: The car
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May 2023 by Melanie T
Shockingly terrible experience. We had a 10am reservation and by 12pm they said it was probably going to be another 1-2 hour wait. There was a line out the door of frustrated customers and if you got out of line you lost your spot for the car you had reserved. Why take reservations for cars if you don’t have any cars? Ended up paying $150 for a rideshare to take us where we needed to be since it was a time sensitive event. Wish I could give 0 stars. Would not recommend.
