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September 2023 by Jack Rory Staunton
Budget emailed me to say my truck would not be available at the time and place I reserved it. I called and spoke with a rep to get a replacement nearby. She told me someone would call me with details that I could confirm, but while on the line someone else left me a voicemail with the details of the new truck and location (no way for me to say no). When I got the truck, it took forever to pick up, the truck was full of mosquitoes and gnats, and all of the surfaces in the interior were sticky and filthy. after I paid, the guy informed the handtruck I reserved was not available!!! I was supposedly refunded the cost of that. I was told I had to return the key the following morning because the Dropbox was broken. In the morning when I returned the key (wasting 40 minutes of my time and gas in DC rush hour traffic) I was told the box had been broken into twice and so therefore they would make no attempt to replace the lockbox for the sake of future customers. Don't go here.
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August 2023 by Sarah F.
Rented a car. Prepaid. Showed up at my rental time. They told me they didn't have a car and to get lost. Told me it wasn't their problem. Not great.By the way one of their guys was going about 30 down an alley and almost hit me trying to walk in so all around not great.
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July 2023 by James H.
All we required of this location was a place to drop off our rental truck after a long move from Ohio. Before the move, I called Budget's customer service and made sure that this location accommodated after-hours drop-off with a secure place to drop-off the keys. When we arrived at the location simply to drop-off the truck, there was no box to be found around the entire building. We had to leave the truck parked in the lot and take the keys back home with us. Then we had to wake up at opening the next day to return the keys. So beware, this location cannot accommodate an after-hours drop-off even if they say it can.
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January 2023 by Fido Fitness P.
I beg you!!! Do NOT use this location !!! Extremely long waits, rude agents, movies playing loudly in background, and the place smells like weed! The worst rental car rental experience EVER!!! Go to airport for your rental. As I stand here in line waiting to be seen, I overheard the agent say that they are out of paper! We will NEVER come back!!!I wish for that I could give a tenth of a star! Consider yourself warned!!!
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June 2022 by Krystal-Rose S.
If I could give zero stars I truly would. The lack of communication and accountability from this branch is disgusting. When booking you need to tell customers that you only accept major credit cards and not debit cards. Instead they have a small sign on the door stating this. The 2 gentleman there offer no kind of solution, but except traveling over 30 mins to another Budget location. When asking if they can make sure there are cars at the other location before going there, " No. You can call yourself" was the solution. Please do yourself a favor and avoid this low-BUDGET location!
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July 2021 by Chris
Giving 2 stars because the truck got from A to B, so that has to be worth something.Picked up truck in AM, guy at the counter was a nice enough guy. Did paperwork inside the office and was given keys and sent on my way.Cab still had food/drinks spilled everywhere and Juul pods laying on the floor. A lot of Juul pods. Noticed the truck tank was on 3/4 full as I pulling out, and was marked on the paperwork for a full tank (have pictures clearly referencing correct mileage/gas meter on 3/4). Called Budget to have them note in the file that it was noted incorrectly, they told me to go back in and talk to the desk. DC streets aren't the most forgiving to reroute your truck back on around the block to go hop back in to dispute gas tanks and cab cleanliness in the middle of a move. At that point I was just happy to have a truck and figured calling Budget was enough (it wasn't).No wiper fluid so had to stop in Maryland/West Virginia to fight the bugs. Always nice to do maintenance on a vehicle that doesn't belong to you. Wipers broke loose in the rain near Columbus, OH, causing another interstate stop (+1 to Budget for new wipers, -1 for not installing correctly).Dropped off truck at location in Wisconsin, was sure to arrive during the times they were listed as OPEN (times may have been limited due to COVID, understandable) so I could speak to a person with Budget. Drop off location was shuttered during open hours, wrote brief note, thought it was fine. Additional charges showed up a couple weeks later.If you need a moving truck in the DC area, you need a moving truck. Budget has moving trucks. Customer service is a bit lacking lately in all sectors where COVID is quick go-to for why things are subpar.Don't expect a ton and you probably won't be disappointed, but don't expect things to go very easily. Again it's just constant little things.
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December 2020 by Ben S.
Do yourself a huge favor, ignore the desperate positive reviews from locals and do not go to this place. I'd say the customer service is post office like but that would be an insult to portal workers. They never bother the check their cars when you turn them in which is very problematic. My wife rented a car in October with no issues we thought. Then we got a letter in December saying that there had been damage to a tire and that they were changing us over $600. We are attempting to dispute this but I am not hopeful. Please do your best to avoid this place and hold on for the Enterprise opening up on New Hampshire.
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September 2020 by Alex Wilde
Do NOT rent a truck from this location. Despite reserving a truck 2.5 weeks in advance, they did not have a single truck for me or 3 other customers that morning. On top of that the only option given was to take an Uber at our own expense to Clarendon. What was supposed to be a simple 2 hour mile moved turned into a full day move that involved ubers to and from VA (in a pandemic) and having to pay for insurance in VA that is NOT needed if renting in DC.On top of this the management here is rude and is hands down the worst customer service professionals I have ever dealt with. As of this writing I am still haggling with Budget to get reimbursed for a rental that ended up being 4X what was originally quoted at my time of reservation more than a week later.I would not recommend this location and will not frequent Budget or it's affiliates anymore in the future given how miserable it has been to deal with the locations and the corporate customer service.
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July 2020 by Leigh S.
I reserved a cargo van a month before the needed date. I arrived at a dump of a store. I had to go looking for any staff. I said I had a reservation for a cargo van. The staff person was surprised since they had not had a van for at least a month?! In fact, they had little to no inventory. The staff person tried calling around to find a vehicle. While waiting for some kind of answer or accommodation, I was able to rent a van at a nearby Uhaul. I told the staff I was leaving. When I emailed Budget with my complaint--the response was "it's summer and we're busy. Sometimes there aren't vehicles"! I was charged a "no show" fee that was credited. What a poor way to run a business.
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July 2020 by Michael J.
They don't answer the phone or it gets transferred to Avis customer service who have no freaking idea about Budget of Blair Road. You enter your reservation on thehir website and it doesn't recognize the number. What a cluster f#@*
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July 2020 by Frances T.
My partner tried to pick up a rental car at 5911 Blair Rd NW, Washington, DC 20011 on July 18 and noted the exceptionally slow service (he arrived 30 minutes ahead of the scheduled pick up time and waited indoors for 60+ minutes before he spoke to an employee), no AC, and no staff wearing masks. The Budget website highlights new safety precautions and partnerships the company is taking at all locations due to Covid-19, but the Blair Rd location left much to be desired and created a deep concern for the actual safety precautions Budget is taking during a pandemic. An employee ended up taking him to a different Budget location to pick up a car... We will not be renting from here again even though it is our neighborhood location.
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January 2020 by Alex C.
Liars and thieves. The guy running this place is a total crook. He's a fast talker that tries to make it seem like he's helping you, but his word doesn't stand up to the test. After waiting over an hour to pick up a truck we had reserved he assured us he would give us unlimited miles for the inconvenience (as he had done one week prior when we rented a truck from him). His system was "having issues" so the paperwork we received was incomplete, but he said he would make a notation. When it was all said and done and we turned in the truck at another location, even after the guy at the other location called him to verify the unlimited miles, he denied that was part of the deal and refused to speak to me over the phone. And that's just the tip of the iceberg -- there were at least 7 people waiting and he kept talking about wanting to kill himself. Seriously, dude -- you'd be doing us a favor. THE WORST. If I could give zero stars I would.
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July 2019 by Danielle C.
DON'T rent from here. Budget made my moving experience a complete nightmare. I reserved a 16 foot truck at least a month before I needed for a one way move. At 6pm the day before my reservation, Jamie called and said they weren't going to have a 16 foot truck available and that he moved my reservation to the Sligo Ave location because they had a 12 foot truck available. When I told him that I reserved a 16 foot truck for a reason and that I needed that size, he said well a truck is better than no truck. I called him Saturday morning to make sure someone didn't return a 16 foot truck and he said no and to just pick up the 12 foot truck and call the Budget Customer Service number to see what they could do for me. I called Customer Service and they said it had to be escalated to an inventory manager and the manger would get back to me in 2 hours. No one ever called me, so 2 1/2 hours later I called back and they told me the same thing. Each time I asked if they could just check another location to see if they had the truck I needed and they said no. I had to rent a truck from u-haul because I did not have time to keep waiting to hear back from budget. A couple hours after I rented the U-haul a budget rep called me and said oh we had a 16 foot truck at a different location and he said he's not sure why Jamie didn't transfer me to that location in the first place. Then I have to go through loops to try to get reimbursed and I keep getting the run around about that. Trust me, so yourself a favor and rent from UHaul. There trucks are way nicer, the process was fast, and it was actually cheaper than budget. NEVER AGAIN will I rent from Budget.
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March 2018 by Nathan S.
Was in town for my family this weekend and had a 3-day rental with Budget. I picked up my rental slightly early, at 2:11pm instead of 2:30. When I returned my car three days later, well within the specified "grace period", I was charged for an additional hour because Budget, without my knowledge or consent - and without being reflected on my agreement printed at the time of pickup, which still listed the return time as 2:30pm at the rate I had prepaid - had changed my "expected" return time to 2:11pm resulting in an additional (incredible) hourly charge of over $30. I have initiated a dispute with my credit card company for the amount and will be filing a complaint with the Office of Consumer Protection in DC. How can you adjust a rental period without informing the consumer or having the adjustment reflected in their printed contract? I have rented with Budget multiple times including for multi-state moves in the past, but this will be my last rental from them after this shockingly consumer-unfriendly behavior.
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January 2018 by Ethan P.
Jamie and the rest of the team are awesome. This is the only place I rent cars anymore.