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July 2023 by Curtis Thomas
They did a good job on my car. However, you get the feeling that they have been dupe so many times that they don't trust you to pay. They don't accept checks, if I was going to pay by credit card, then they had to have the credit card number right then so they could check out your credit. I needed my door fix. I had to pay cash for my door before they would order it. When I returned with cash, a lady already at the counter, gave the clerk a check for $800. I later asked the clerk about the other customer paying by check, her reply was, "Oh her check was from her insurance company." Huh? They have a sign thump tack on the wall, no checks. I guess it should have read no personal checks. Again, they did a good (even though I had to take the car back for an adjustment on my door) but their business practice is a little shaky.
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May 2023 by Asia Ransome
Capital Certified Collision Center is a phenomenal place to get work done on your car. These guys are knowledgeable and professional. "Tina" went above and beyond with her amazing service making sure I was updated. I will definitely come back with my Rav4.Services: Painting
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May 2023 by Kapron Lewis-Moore
Everything was great. They communicated with me throughout the whole Process. Tina and Paige had amazing customer serviceServices: Body & Trim
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May 2023 by Al Parvar
Great service and quality, had an accident with my 2022 BMW M4, and the repaired it better than day one, and not to forget the customer service are so friendly even Tina go and grab my car after hours from whelk alignment so I can have my car for The Weeknd, thank you?
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April 2023 by Jorge Guardado
This place is phenomenal this is the second time I bring my car to this location and every time I come they always take care of my issues. "Tina" was very pleasing to work with and talk to as she communicated with me and gave me updates while my car was getting repaired. "John" was great at communicating what parts needed to get changed and replaced. They have a phenomenal team I totally recommend this place to any one.Services: Painting
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April 2023 by Elizabeth Rihani
Capital Certified Collision did an impeccable job repairing body damage that my car got in a collision. The process start to finish was seamless, went much faster than they initially told me to expect, and my car looks like new. They even made sure the interior was dusted and wiped down before giving it back to me. Argentina was a delight to work with, and she communicated at each step of the process without me having to follow up. Would do business here again.Service: Body & Trim
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April 2023 by Kevin Campbell
Great Team!! Great Service. Excellent communication by initiating the phone calls to keep updated every time a part was ordered, the delivery time, and when installed and completed. Great finished product. Ensured all my needs were met. Will come back if any service is needed again. Highly recommend!!!!Service: Steering & suspension repair
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April 2023 by Tamela Gilkes
I had a great experience! The customer service was "top-notch"and my Mercedes GLK came back looking like nothing had everhappened. I would highly recommend Capital Certified Collision for any body repairs!!Service: Body & Trim
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April 2023 by Erin Quinn
Great experience getting our car fixed here. Updated us with progress as it was being fixed, and also seamlessly helped us get a rental car while ours was being repaired.
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January 2023 by mark miller
DO NOT DO BUSINESS HERE. One of their employees damaged my truck on purpose by throwing the gate against it. They admitted fault and did not deny the allegations. We actually witnessed it. We asked for their business insurance to fix the damage and they refused to share it with us but offered to fix it with them and "Keep it quite" as Shawn said. Shawn is an employee that lies and covers his buddies. I refused their offer and still havent heard from them. Shady business for sure. Do yourself a favor and deal with honest people instead of liars.
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October 2022 by Sean Hendershot
Good repair job. Friendly, helpful staff. Left the car interior a little dirty.
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July 2022 by Jenna Hampton
I was involved in a simple fender bender about 2 months ago. I brought it here and they made me leave my car for the whole process of estimating the damage, ordering the parts, waiting for the parts, and fixing the car. It took them over a month to fix the car and I had to call consistently to make sure they were working on it. They didn't give me an estimated pick up day until I begged them for one and got my insurance adjuster involved. Then, on the day I was supposed to get the car back they had a break in. Someone smashed the glass on my car window. Because my car is newer, they had to order replacement glass from a dealership. The glass is on National back order so I still don't have my car back and they are back to not giving me an estimate of when to pick it up. So, I could be without a car for 2-3 months of more because of a simple fender bender. DO NOT recommend this place.
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July 2022 by ASK Dee Fair
AVOID THIS PLACE AT ALL COSTS! I used them years ago with decent service...NOT NOW! TOOK MY VEHICLE THERE FOR A SCRATCH ON THE BUMPER BECAUSE I'M SELLING THE TRUCK..TOOK IT IN ON A MONDAY..WAS PROMISED IT WOULD BE READY FRIDAY...MY VEHICLE WAS READY THE FOLLOWING WEDNESDAY..NO CALLS EXPLAINING THE DELAY...I HAD TO CALL..I WAS ADVISED THEY HAD BIGGER JOBS...SO WHY LIE IF YOU COULDN'T DO IT IN A TIMELY MANNER...NO ANSWERING MACHINE THE PHONE JUST RINGS...THIS IS A 3RD WORLD SHOP YOU SEE IN ANOTHER COUNTRY...NO CUSTOMER SERVICE WHEN I CALLED WEDNESDAY THE FEMALE RECEPTIONIST SAID SHE WAS JUST ABOUT TO CALL ME...YEAH RIGHT...EVEN IF YOUR INSURANCE IS PAYING GO ELSEWHERE...THIS PLACE IS TRASH..ASK DEE FAIR COMMON SENSE 101/YOU TUBE.
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June 2022 by Joanna R.
The body work that they did on my car was great and was done quickly. However, six weeks after picking up my car, I received an unpaid parking violation notice with an added fine for lateness. My car was ticked while in their possession. No one told me nor did they pay ticket. I called them immediately to get the issue resolved. My calls have been dodged and emails go unresponded. Promises of follow up have not been fulfilled and it is now over a week after my initial outreach.
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June 2022 by Jenna H.
I was involved in a simple fender bender about 2 months ago. I brought it here and they made me leave my car for the whole process of estimating the damage, ordering the parts, waiting for the parts, and fixing the car. It took them over a month to fix the car and I had to call consistently to make sure they were working on it. They didn't give me an estimated pick up day until I begged them for one and got my insurance adjuster involved. Then, on the day I was supposed to get the car back they had a break in. Someone smashed the glass on my car window. Because my car is newer, they had to order replacement glass from a dealership. The glass is on National back order so I still don't have my car back and they are back to not giving me an estimate of when to pick it up. So, I could be without a car for 2-3 months of more because of a simple fender bender. DO NOT recommend this place.
