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November 2023 by Gia Shine
I have never had a customer service experience go as smoothly as it did with Juan and Marty. They did everything in their power to ensure that I was taken care of and I’m grateful that they were able to help me out today. Thank you
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May 2023 by K Ro
Why is the atm outside ALWAYS broken!!????
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April 2023 by Josie applewhite
From the time I walk in I got nothing but professional services my banker has helped me safe with his plan I love this bank.
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October 2022 by Nicholas Behr
Bad customer service as everyone else has stated. Waited 15 minutes just to add my name to the service list. Waited another 30 with no assistance and only 1 person was ahead of me the whole time. All I needed to do was sign a paper in front of a bank official. Not to mention the front attendant was not helpful or friendly.
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October 2022 by Gianny Brito
ATM by the street,the most part of the time is not working
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September 2022 by footclan2k2
The customer service is no good. They are pretty rude.
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May 2022 by Abel Abate
Very bad customer service
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December 2021 by Karen A.
This post is solely to compliment two employees at the 14th & U St. Branch of Capital One Bank. The location is not really good for withdrawing large sums. A lot goes on in that area. But I absolutely have to commend Jazsmin (spelling) Brown and Robin Vilorio, they are the stars at this location. I always look forward to seeing them and they always recognize me and give a friendly welcome. I never thought that I could have a pleasant and amusing time in a bank, but I do whenever Jazmin and Robin are there. Jazmin and Robin are both efficient, professional, friendly, knowledgeabl, and welcoming. They are excellent employees and nice people. Please thank them for me and let them know that people DO notice those who excel and make a difference.
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December 2021 by UFO
Weird bank I tried to cash 1500$ check at u street location. Teller said he has to call someone . He refused to cash .I told him I have been cashing this check over 10 years . He probably thought I don’t look person who can make 1500$ a week ?. I went to my regular k street location. They cashed it . CraZy bank. I will never open account with capital one even if it cost 0$ bank teller needs mental check up
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September 2021 by Kirstin Morgan
Arrived at 9am this morning, which is the opening time on the sign on the door, to find the Branch's Security Guard and 6 people waiting to get in. We all waited for over 20 minutes until almost 9:30am. NO ONE EVER SHOWED UP to open the branch! Returned later that day at 1pm and found a sticker on the door saying branch is CLOSED FOR NOW????? Just terrific customer service all around
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September 2021 by Wei Wu
I wish I could give them zero. I am the customers Capital One. have a document to be notarized. I called this branch early this week and the staff answered my phone told me to come here on the following Friday before 12pm. I took a day off for Friday and came to this location at 11:30am. Then the staff told me they don’t do notarizing, they only take care withopening business accounts.Terrible service! Unbelievable it’s Capital One! Never had bad experience before until this!
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June 2021 by Sergio Galindo
Been here three times and always terrible service. Considering of changing to Wells Fargo crossing the street
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April 2021 by Princess F
I went into the branch yesterday and was given a hard time for no reason (well we know the real reason). Nonetheless the guy behind the counter asks for my address on file and I gave it to him. He goes to tell me that’s not the address on file and I informed him it was. I proceeded to tell him I come here all the time and I never have been told my address was incorrect. He then says well “they” may know you but I don’t and the address you gave me is wrong. So I pulled up my account on my phone to look for myself (without showing him) because why in the world would my address be different. Of course he lied but if I couldn’t verify my address on file why would you allow me to withdraw hundreds of dollars from an account? Hmmm get better employees these ppl here are disgusting.
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February 2021 by Eli
Horrible and very deceptive customer service at this location. Either go to a different bank or close your Bank Account and proceed to a more professional and accommodating Bank
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January 2021 by La'Kendrick Allen
Customer service lacking.