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January 2024 by Andy McKinley
I’ve consistently had quality service. I’ve been a customer for over 15 years. Capitol Hill Auto has provided routine maintenance and repairs for three different types of cars, both foreign and domestic. The prices are very reasonable.It is a small shop with a dedicated client base. As such, they are usually busy. This isn’t a spot for one hour oil changes. If you’re able to give them 24 hours to complete their work, you won’t be disappointed.
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December 2023 by Sara Beatty
$120/hr for labor is highway robbery. If that’s not enough of a deterrent, I brought my car in for a scheduled oil change and the employees completely ignored me both at drop off and pickup. Then they charged me for 45 minutes of labor for an oil change, which only takes 15 minutes max. When I complained, I was told the extra labor was for an inspection. Any decent mechanic will tell you inspections are complimentary. He tried to tell me they rotated my tires like he was doing me a favor when this is another industry standard, complimentary service. Also, I dropped my car off at 8am and they didn’t even look at it until I emailed and said I was ready to pick it up (around 4pm). When I asked for a partial refund, Chris (who was incredibly rude throughout the entire process) told me that since I didn’t voice my concerns earlier I was out of luck. I have the right to dispute a transaction after the fact, but Chris wouldn’t know customer service if it slapped him across the face.TLDR: a complete ripoff and horrible service.
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December 2023 by Mark Evans (WavyFlix.com)
The guy at the front desk, (Chris I’m assuming) was so charming that he took NEVER acknowledged my presence. I stood there in his office speaking loudly enough for him to hear me and he was so kind that NEVER ONCE SPOKE back or said I’ll be with you in a second. What a GREAT guy! He just mumbled inaudible grunts under his breath!When he finally acknowledge me he was beyond short and to the point, some would interpret it as RUDE and DISMISSIVE, but I know better, I felt honored that I was even seen by a celebrity mechanic! Lucky me! Needless to say I would not spend a dollar of my money w someone like this. I’m not desperate so I got in my car and left, I’ll find another shop that treats its customers like human beings. 1 STAR REVIEW!!!!!!! ⭐️
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November 2023 by Andrew D.
Responsive, trustworthy, most helpul of all the businesses I reached out to. Definitely recommend
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November 2023 by Joshua L.
This place is exceptional. As a woman, I've often been frustrated when calling around for auto repair quotes because I've experienced condescension or unnecessary upselling of services. However, I've NEVER encountered such issues with Chris or anyone at Capitol Hill Auto Service.Chris is incredibly responsive, straightforward, and provides clear explanations. I've been a customer of this shop for several years, and I'll continue to be. While needing car repairs can be a hassle, I never dread going to Capitol Hill Auto Service because I'm confident my car is in capable hands.
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October 2023 by Ben Marcus
What I thought was a minor issue with my car radio turned into a 3-week ordeal where it turned from me-versus-car to me and the mechanics at Capitol Hill Auto versus GM.Chris and Ryan were honest and transparent throughout the whole process. They worked quickly and they were sensitive to my schedule, working to accommodate it the best they could. They were casual and friendly but very knowledgeable. I'm definitely going to then for my next car issue.
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October 2023 by Caleb Bridgwater
Wonderful auto shop and extremely honest and straightforward people. I highly recommend this shop for your car needs, they took care of me through several years and lots of auto work!
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October 2023 by Navnit P.
I was surprised to get their responses so quickly and get the service done in a few days. I would definitely recommend it to my friends and family. Keep up the good job.
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October 2023 by Aurther L.
They gave me a free estimate on a suspension issue (control and sway bar link change) due to wear and tear at 90k miles. The cost was significantly less than a neighboring reputable car shop (which quoted me close to $3He showed me the cost of parts and labor, which I found to be extremely fair and affordable. I appreciated his honesty when I prodded further where they got their parts (a local reputable distributor), while the other competitor wouldn't tell me their distributor.I am so glad that I found this car shop thanks to Yelp and Google reviews. It's a relief to have a mechanic who you can trust in the area. The added bonus with this experience was He being able to do the work before the holidays, and they made sure I was taken care of.I look forward to my next service with them.
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September 2023 by Adam F.
I don't like to leave reviews but I just couldn't get away from it this time. The guys there are friendly enough, but within a year I've had to redo all of their work. I left it with them multiple times and they ended up installing rotors that had to be immediately replaced, a muffler that was too short and just about fell off, and a hit or miss oil change where the car was even telling me the oil hadn't been changed. This was $2,500+ in repairs over a year that I had to have COMPLETELY redone by a different shop. I even went under the car with the second shop and saw it with my own eyes. For context, this is what the muffler ended up looking like. Take your car somewhere else. It's just not worth it here.
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September 2023 by Margarita Stanley
Excellent, quick, reasonably priced service. Beat the price of my usual mechanic by almost $300. Even fixed poor work from a previous job done by someone else for free. Definitely worth a visit.
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September 2023 by abel duguma
These guys are great local car shop. They are capable and priced we well for the work they do. Great value and they have helped me with anything I need on short notice.
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September 2023 by Selçuk Karataş
Great experience both times I’ve gone. Called and was told I could come in right away, dealt with my car as soon as I’ve arrived. Staff is super friendly and quick on what they do.Recommend this garage to anyone!
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September 2023 by ZELİS DEVECİ
Very friendly and professional service. is honest and very helpful. He took the time to explain my car's starter and battery issues and fix it in a day. Very happy with the service.
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September 2023 by Don David
They were able to see us and try our car fixed so fast--and during the last week in December. They found the exact problem and saved our Christmas. Highly recommend and will definitely be going back.
