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April 2024 by David G.
The manager, Paul, is a dick. Very snark and rude, would recommend trying a different location.
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March 2024 by B B.
Overcharged for my shirt. Completely skeevy. Save yourself the embarrassment and go across the hall to Brooks Brothers.
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December 2023 by Timothy H.
Have been purchasing their shirts online for a few years now. Great fit, very nice quality, quick service. Very pleased.
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November 2023 by Jon J.
Worst customer service. Paul and Lloyd are very unprofessional, short fused and have zero patience. They lack communication skills and always seemed annoyed, they'd rather argue with the customer than assist the customer. Just overall bad experience at this store unfortunately. Big fan of Charles Tyrwhitt though, will keep shopping with the company, they have an excellent over the phone service and online shopping experience but never again at this store.
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November 2023 by Samuel Chang
I would echo others’ comments on the sizing and tailoring for suits, which was inconsistent and a bit disappointing for the trousers in particular.
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October 2023 by Charlie VanDeMark
Despite the intermittent downpours, I found myself at this location today, having waited until the last day of a promotion. It was then that Kyle D, an exceptional associate, came to my aid. He diligently searched for the items I needed and went above and beyond by double wrapping my new belt in a fabric case before placing it in a paper bag, ensuring its protection from the rain.
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October 2023 by Lulu Lemon
Eric was very pleasant and made a price adjustment super easy! Tyson corner store made it way too difficult!
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August 2023 by Bradley Hoffman
World-Class Service - I Would Give More Stars if the Option Existed.I visited on a Sunday, and Paul was very friendly, helpful, thorough, and efficient.Update: I didn't have a chance to pick up my new suit until a week after it was sent for alterations, but the employees couldn't find it. After the store employees tracked it down, it turned out it had mistakenly been delivered to the wrong store by the tailor in a little bit of a mixup. Because I needed the suit the next morning and wouldn't be able to return to the store before then, the tailor retrieved my suit from the incorrect store and delivered it to my hotel room door that evening. The dogged determination to figure out what happened and the corrective measure taken by the tailor to get my suit to me ontime were just world-class service.
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March 2023 by Graham Higgins
Kyle took great care of me and was great to chat with. Great shirts and suits.
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January 2023 by John Drake
I have ordered several custom button down shirts. The ability to select custom sleeve and neck sizes a great help. Having a shirt with the appropriate sleeve lengths makes for a cleaner and more stylish look! Recently, I purchased several of the Murino wool sweaters, they are great for a casual night out in cool weather. I also got the Field Jacket to wear for mid weather conditions, I love it! Shipping has never been an issue.
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August 2022 by Shelby M.
Went in for a black suit on short notice but found out that they didn't have any in stock. Nick did an outstanding job finding the best solution that ensured I would have the right size suit tailored in time for the wedding. When the suit came in, Lloyd did an excellent job taking my measurements and ensuring that the fit was correct/what I wanted. His attention to detail gave me confidence that I was spending my money in the right place. Would definitely return!
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August 2022 by Kyle Clahane
The most disappointing customer service experience I've had in quite a while.I came to the storefront after being impressed by the quality and fit of shirts I'd found online. I came in intending to leave with pants to match, but left empty handed and disappointed! The staff were on their phones, and didn't even look up when I asked a question about fit and sizing. I had to figure out where things were on my own...and when I tried on a pair that then didn't fit, a clerk across the room suggested I just order it online because they didn't have classic in the store. Totally fine--but the point of coming in was to get guidance and see what worked in-person. I figured I'd try again with a blazer, only to find that they didn't have my size. Again, I had to find an associate who wasn't busy playing candy crush, to ask about a blazer and size/fit/price (because NOTHING in the store had a price tag???). His response was "I usually have to guess...$399, maybe $499?" Definitely not the shopping experience that's going to keep brick and mortar storefronts open.
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July 2022 by Desa Sealy
Great quality, great selection and great service. Wish they still made women's shirts!
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March 2022 by Emilio Carter
I love CT, my wardrobe is almost 70% of this brand. The stores ambiance and staff that is knowledgeable on what to wear keeps me coming back!
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January 2022 by Alexis Houndje
The guy I met there on Dec. 20th 2022 was not friendly. I believe that he need to understand a lot of things about customer service.
