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October 2025 by Jelani Murray
I came to this branch with a business checking and personal credit dilemma. Peter Brown was a GREAT help and pleasure to
Work with. I was frustrated after calling the customer service # twice and speaking to a representative with no resolution. Peter was knowledgeable of the bank and processes and provided multiple solutions to my multi-part dilemma. Thank you Peter
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July 2025 by Alessandro J. Montaño
The lights make the street look so ugly... Talk about visual pollution. Acting like they own M Street. Or even Georgetown for that matter...
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January 2025 by Alyssa Brown
Sara was very rude and gave horrible service. Employees should also be given a talk about hygiene as she also smelled horrible. I assumed it’s a custom to have good hygiene in a professional setting.
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December 2024 by Lermanator /-\\
Really great experience and friendly time. If you want the best service I highly recommend you ask for Ryan, was in an out with no issue and he’s very friendly.
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October 2024 by A p
Not being able to use the ATM outside of business hours is insane work
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September 2024 by Vasily Rusanov
No ATM access on Sundays.
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July 2024 by Faiza Eusman
Terrible service, I was expecting my debit card in the mail and waited for two weeks and found out it was NEVER printed!!! plus the bad customer service by the workers in that branch. I would avoid it in the future.
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June 2024 by Gloria Smith
Sara at the Georgetown office is wonderful and does her best.
Chase in general is very disappointing. I was a First Republic client for 30 years and their customer service was the best.
I’ve spent so much time on the phone talking to customer service which really doesn’t exist at Chase. I think they are too big to offer service. Their employees have no connection to the clients. It’s just a job.
I knew I would miss First Republic service, but I never realized how much until now.
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January 2024 by Mary Richardson
DO NOT VISIT THIS BRANCH. The customer service is horrible! Nobody is trained to do simple tasks. The BRANCH MANAGER Alfred is very rude. They do not care about its customers. I’ve been a Chase business client for years and the service that i recently received or lack there of made me strongly consider closing the account and taking my business elsewhere.
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September 2023 by Nicholas Cordero
I am disgusted and disappointed in the service provided at this chase branch. I was a victim of a fraudulent job posting to steal my identity. Luckily, I caught it early enough that all they got was my drivers license, but it is still very scary to even be on that path, and scary I had progressed so far on it. The chase branch manager, when I explained the situation, victim blamed me and said she was unable to do anything until my identity was already stolen. I suggested she cancel the deposit of my first check, as it had not yet cleared, and she said she could not. I requested she look into the company that provided me the fraudulent check, and she said she could not even do that. She suggested I call customer service despite my already having made the trip to the branch. What a waste of time. I asked her if she could contact customer service on my behalf since I had already explained everything to her, and she said no, stating she had a meeting soon. When I tell you my blood was boiling…. She even had the audacity to say that by signing and depositing a fraudulent check, I had committed fraud myself. Apparently she doesn’t know the first thing about fraud, because it’s not fraud if you don’t know the check is dirty. I was a victim, and she made me feel like the perpetrator. Do not make the same mistake I did by going here: they can’t do anything, they’ll tell you to call customer service, and will make you feel like ****.
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April 2023 by Dhruv Gupta
Bad customer service. Go to the Chase on P St instead. It’s a 5 min walk. They took 10 min to do the job which this branch took 45 mins for and still couldn’t get done successfully
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March 2023 by Sam Donin
Terrible bank, not this branch specifically but they clearly don’t care about customers, even ones with business and personal accounts
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October 2022 by Mohammad Rafiq
Invest today Save for tomorrow
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September 2022 by Javier Rivera
This staff don’t know what they’re doing and they always sitting down. And for financial purposes they don’t even help you. Truly disappointing.
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July 2022 by Simon Moskovitz
I’ve been a client for years and can’t get anybody on the phone.
