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August 2023 by Stefan Modrich
Have other people experienced being treated dismissively and with condescension and then hung up on in the middle of a question here? Doesn’t seem like a great way to treat a customer, but what do I know?
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August 2023 by Khadija Aisha J.
This is one of the best banks I have ever been to. I had a business account with Chase Bank. The service is always excellent. You receive water, folders, and printed statements - all at no charge. I am HOH as the H Street Corridor coincides with Gallaudet University and a lot of people do not understand the HOH community. I am also DeafBlind, this bank has excellent accessibility.
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January 2023 by June Freeman
Discrimination on deaf elderly woman, they refused to provide me after those attempts1. Cancel my appt due to VRI technical problem2 they owned an interpreters while I couldn’t have an accessible3. The banker refused to accept my requests by written on the piece of paper4. Making an appt in ahead of 2-3 weeks (delaying)I lost my identity as a deafApril 30, 2021
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December 2022 by Ariel Johnson
I should have read the reviews, but how hard can it be to be a decent human and do the basics of your job. I go in Saturday to order Mexican pesos for an upcoming trip on Thanksgiving. It takes two business days. I know this because I've been a Chase Customer for 15 years, and have been traveling to Mexico regularly for at least half that amount of time. The person who serves me is friendly and has an ASL interpreter (this will be important later). I should have received a call on Tuesday about my pesos coming in. I did not. I call early Wednesday morning at 9am, only to be told, "do you have your receipt? Are you sure you ordered from this branch?" What was your teller's name? We can't find your money" What idiotic questions. Why would I remember my teller's name, and no, I didn't keep the receipt. The receipt is the withdrawal from my account, which is clearly present. I try to describe who took care of me. I describe him as deaf/hard of hearing, white male, with a blonde ASL interpreter. I would have gone on to say, late 20s, early thirties, etc. But, I didn't get a chance because the woman on the phone cuts me off multiple times and gets increasingly disrespectful and rude. Says my description is unhelpful because she doesn't work there regularly. Keep in mind, the money is already withdrawn from my account and they have no proof an order was made. I was friendly enough to the woman on the phone, but when she started to get an attitude, I corrected her and advised that her behavior was uncalled for an error THEY MADE. She hangs up on me. So now, I'm without the currency I need, and I need to figure out how to get a refund processed from them. Disgusting behavior by this branch. Incompetent, rude, ignorant people. Go literally anywhere else.
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October 2022 by As Farr
Almost no private area, not enough bankers not a good location for service beyond basic teller services
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August 2022 by Marianne Taylor
My one year history with Chase has been one thing and the next. My debit card has needed to be replaced 4 times. Am tired of calling, being on hold, transferred, disconnected and hearing apologies from many employeesAny more and I will leave ChaseMy blood pressure can't take it
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June 2022 by Kita
Worst possible customer service. I will continue going up NW for my banking needs with Chase.
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April 2022 by Sin Cere
Unprofessional, unhelpful, faulty atm I went to deposit money yesterday Into the atm in the middle of the three inside branch as I deposited the money the atm made weird noises took my money without release and went out of service, after telling the banker or young lady who was there what happened they were unable to do anything but tell me to call number on back of my card and make a claim to get my own money back that was inside the atm because they claimed to not have access to their own atms in my opinion that’s is stupid for example I went to Mid Atlantic credit union and the same happened the bank manager grabbed a key tried to find it couldn’t I was credited I’n 2 hours after they did find it in the atm Chase could not do anything which in my opinion confirmed their lack in customer service lack
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February 2022 by Jon Acker
Unprofessional. Discriminate if you are black. I asked to open a free business account and was told I needed to put down at least $1000 because they did not want to waist their time. As if they did not believe I had a legitimate business. I went to another better branch where I was accepted in NW because H st was a waist of my time.
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January 2022 by C Ark
After hours doors did not unlock for me. One of very few times when I needed to use an ATM. Had to pay at a nearby ATM
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May 2021 by Jaclyn Schmidt
I love that they hire hard of hearing/deaf and those with ASL as their primary language, while still keeping the location easy to use for us with “standard” hearing. This isn’t necessarily a rating of Chase as a whole since I don’t use them much being in finance myself, but they made getting a cashiers check easy at this location. 5 stars for this H St. Chase.
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February 2021 by Ben Edwards
This location is great, and their ASL accessibility should be the norm. That said, Chase unilaterally closed my account with no notice, held my money for months, and initially refused to provide any explanation of what was going on. I ultimately received no final, clear explanation of why my account was permanently closed, and they refused to release my funds to me until I explained the mysterious, biweekly direct deposit I was receiving, suspiciously labeled "Fed Sal". Avoid Chase at all costs.
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February 2021 by Chad Taylor
Love the fact this branch is accessible to ASL consumers like me. Finally, I can speak to a banker in my native language!
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September 2020 by Jibril Jaha
My first experience with a banker was unprofessional. She was in a middle of call making a doctors appointment that had nothing to do with my business being there. I had to wait 15 minutes just to have them cash my check. If it wasn’t for the phone call she was in the middle of, she could have made the transaction quicker.
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July 2020 by Mark J. Koenig
Good location and very helpful!
