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October 2024 by JV LG
This is THE best chase branch in all of DC!!!! Just try them!!!! The staff is super friendly, smile and they are professional. I have been coming here for years now, the location is awesome and there is an amazing amount of space inside the branch to chill and conduct your business. Tonya, Max and Tito are always ready to help in any way possible! You can even get foreign currency here which is really awesome. The FX is a little more expensive than ordering through BofA but the normal since you can just walk in and ask for GBP or EUR etc. Thank you to everyone at this branch, it is honestly what has made me use Chase versus others!!!!!
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September 2024 by Azul Ceu
Temporarily closed. Only figured when I arrived. :/
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September 2024 by Addison Hosner
Worthless. Door won’t open with a Chase card, multiple people tried. AVOID.
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June 2024 by V L
Supper helpful and friendly staff, they helped me open an account and request a credit card
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April 2024 by Michelle Johnson
Staff is friendly, nice, helpful, and good patient.
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December 2023 by Jenny Barket
I don't know what everyone else experienced but my trip today was great. Super friendly and helpful team.
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June 2023 by Debra S.
Nice people but minimum service. The problem with Chase overall is that no one seems to take responsibility when things go wrong for a client. Then... where is the help? Nowhere. No person has control. The computers have control. I'm tired of people shrugging their shoulders. Who is in charge when a client is stuck?
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October 2022 by Yeti Thomas
Very unprofessional. They make funny eye contact when I walked in not knowing I have a Business account with Chase.
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January 2022 by Victoria Pena
Service was amazing at this location! I was having some card trouble and the representatives were wonderful about my situation and so patient too. The staff is very friendly and polite. It’s too bad I’m only a visitor and not from the area. I would definitely come here again next time I’m visiting.
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December 2021 by Captain National Express
Aahh, this is perfect for a long fitted choice. This place it's huge. Super Fashionablely Successful They have the biggest Financial Banking Opportunity in the universe. I totally reccomend this place to be in the officiall corporation. MAGNIFICENT. Welcome to the Community Program. This is the host, everyone is here for details, here is the Instructions for the event. Chase is the Financal Opperation Bank that is convenient in Northwest city of Washington District. It's a outstanding effort they're performing in the customer banking assistance.(Review Moment) When in the fun tour, I took a look at the area and plan to check it out. Then as I entered, one guy welcomed me to the place. I great him too. He introduced himself. Hamed and I introduce myself who I am to him and he ask what I wanted. I answered the task then he wanted me to wait in the chair. The fineature is very much like the hotel or home which is great. Couple minutes later, I ask if there's a restroom available he said they unavailable plus they're close.oh alright. 6 minutes later I mate a guy who is the coolest supervisor Mr Clanton for the back we have a great time plus Hamed and I become very close friends.The service is fun to be there unlike any other branch. 100% Satisfaction Guaranteed. They've been very helpful for Professional Service. In make perfectly sure I got everything I want to take charge for the future of my cooperation keep track on every dedicated guidelines in order to keep every records stay balanced and well controlled confidentially. No matter what it is they can take care of it faster than the original session of it. No problematic issues, no doubt. Everything is officially admitted without any mistakes involved. Can they do it ? Yes, Indeed. Do they actually help people in need ? Sure they can help. They're 100% professionally trained to help customers with any difficulties they have and assistance for recommend advice. This guide is the ultimate example for the upcoming schedule of the important solution in the Financial Suggestion. Prove the, Commit it, and they'll be always a Confident and Decent Journey. As always, Kingdom of Modern Express.
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May 2020 by Ping 2020
Service is poor. They don’t make any extra effort or willing to walk an extra mile to deliver the service. It started with the top. The branch manager Berta Alfaro is a bad example. Don’t bank with Chase. Go to TD Bank, which is far more friendlier and nicer.
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January 2020 by Ángel Ramón Pérez Menéndez
They should hire better team. They never know anything... go to the web, call the number... I’ve been client in NY for years and here in DC is terrible service. Unprofessional
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November 2019 by Tim Smith
Bizarre branch of Chase, no access to a bank teller. Have taken a banking system that works and made it slow, inconvenient and a waste of their customer’s time.
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November 2019 by Shari Barnes
Either wait for the rest of the DC branches to open or choose another bank altogether. I made two "appointments" which is really not appointments. They put your name in a black book and they are supposed to call and confirm the appointment. But guess what? No one calls you to confirm and you end up showing up anyway with no one to assist you. The only true services available are through the ATM. I saw one customer depositing a check, she had to sit down and complete her transaction amongst other customers sitting right by her. This is lack of privacy.
I truly doubt I will be a customer for long, I will keep the minimum required and eventually close my account. If you are looking for a savings account try Discover Savings which has over 1% yield, Chase only has .001% yup you read that correctly.
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November 2019 by Hansol Kim
Unorganized and the staffs are very unprofessional
