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June 2023 by King Howe
This is the worst CHASE bank ever and my name is Howard Chase. Smh
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January 2023 by Davell501 (CoasterVision-YouTube)
Quick, friendly and helpful
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September 2021 by Ashley Renfro
Super quick to get in and got helped with no wait time.
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May 2021 by AVI Ta
Outside the country USA it is going to be a big issue for a customer with any accounts you can make any transaction or anything because they have some issue with the IP the only transaction or make any change in the account only in the US but they got a really really problem with the customer service they can't solve any problem if you have any and it's very frustrated I'm really don't recommend this Bank cuz right now I got a really issue and I was in the phone 1 hour and they didn't slove my issue and it's really don't my issue cuz they have a problem with the app so be worried from this bank if I was behavior to do to not put some star so it's going to be zero star, I told the team leader that's I want you close the account she say go ahead, just like that, so this is the customer service also it English, think twice if you ??want to open accounts in this Bank?
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February 2021 by Sheara J.
I have stopped in this location a few times since it opened. Today, I was in need of notary services and gave them a call. They offer notary services for Chase customers and I could walk right in! I stopped by and was promptly greeted (as always). The true 5 star customer service experience came when I was introduced to Jalyn, their Associate Banker and Notary. She was friendly and informative! She made the process smooth and efficient! In a time where everyone is on edge and distant even when it comes to customer service, she was welcoming and helpful! Thanks again Jalyn!
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October 2020 by Michael Gold
My account got locked, I had to bring 2 forms Id to unblock it, Visited this branch, Robin greeted me at the door, called chase and took care of it real fast, Thanks Robin :)
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August 2020 by Jordan Wanamaker Javier
Tried to open an account and deposit over $100k. Said the account was under review and would call me back. Left a message, haven’t heard back. I went to another bank. Thanks Antonio for wasting my time.
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May 2020 by Sharman Warrick
I've visited the N.E. branch several times and the service has always been great. The bank staff are friendly and helpful.
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May 2020 by J 4
Not a good a bank. No customer service for declined transactions four times. No help in DC. Not pandemic related.
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September 2019 by K C.
The staff at this bank are awesome! Definitely went the extra mile to get my situation figured out. Patiently sat with me and made phone calls for almost two hours. Everyone was polite and treated me with respect. Parking lot could be bigger, but this is my only complaint. Big thanks to Maya, Robin, and one other lady (whose name I forgot. Sorry!) Thanks for everything; you guys rock!
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June 2019 by Soheil Hosseini
Great service!
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May 2019 by Cerea Steficek
Had a wonderful customer service experience, Jalyn was incredibly helpful and even though she kept getting the run around on the phone she worked hard to figure out my problem and finally helped me get an answer. I appreciated it so much and she helped in such a way that I didn’t just get kicked back and forth between branches saying different things.
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May 2019 by Halliburton
I never write bad reviews but it makes me sad that poor customer service exists due to the neighborhood in which this Chase bank resides.
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May 2019 by Ady Grocé
Terrible service. The bankers would rather sit in their offices and gossip instead of helping us open an account. Let's just say the service reflects the area this branch is located in :(
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April 2019 by kp90
Amazing Branch. It was the closest one to me and had to make a payment that day. Very helpful customer support inside.
