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March 2024 by Flo Pe
I have an excellent credit score & income, I am a former City Bank client and credit card client and got declined for an Amercian Airlines credit card because I have "too much unused credit compared to my credit lines...". Clearly City doesn't want to do business with clients like me, so my money will 100% go somewhere else. I would advise you to stay away as well.
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December 2023 by Ashraf Beshir
One of the worst citibank branches if is not the worst. It seems all the tellers take a break at the same time that happens when every time I go to this branch .
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October 2022 by Reina Guzman
Citi Bank is a terrible bank. I have a credit card account with this bank. Citi Bank was suppose to send me a refund check. They credited my account instead of sending me my refund check. Do not use this bank they thieves.
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April 2022 by Linda Hernández
(Translated by Google) I give them one star because I have an account with them and a few months ago I was getting money from an application and just yesterday they took out 280 pesos and told me that they cannot help because they are purchases that were made with my card, something that I never did. so i lost 280 pains ?(Original)Les doy una estrella por yo tengo cuenta con ellos y ase meses me estaba sacando dinero de una aplicación y ayer mismo mes sacaron 280 dolores y me dijeron que no pueden alludar porq son compras que isieron con mi tarjeta cosa que yo en ningún momento lo Ise así que perdí 280 dolores ?
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March 2022 by Chakuallday R.
I've been in Citibank customer for at least 14 years maybe even more I'm very big on customer service and I've been treated like garbage other Citibank branches but the one on 14th St. they've been awesome. And I actually have a little bit of a crush on one of the bank tellers she's always very polite patient understanding outstanding always very respectful etc. I recommend this location.
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September 2021 by Luis Reyes
I came to open a new bank account at 3241 14th St NW Washington DC 20010 location at 10:30 am on 9/4/2021. I asked to book a appointment or get in the waiting list. Edwin Bonilla NMLS ID 1183898 (Personal banker) told there was not list to just sit in one of the cubicles and someone would be there shortly. After an hour passed another employee told me that Edwin would be going on his lunch break and he and all the other Personal bankers wouldn't be able to see us until maybe after 1pm. Because they have appointments, I am livid that he said there was no list or appointments. This is by far the worst customer service I have ever encountered by Citi bank. I want to put in a formal complaint against Edwin Bonilla. And want a regional manager to contact me. My name is Luis Reyes I am a loyal customer since 2008. I have never experienced such poor customer relations by any employee from Citi bank and want to make sure no other customer get mistreated by Edwin Bonilla.
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September 2021 by Luis R.
I came to open a new bank account at 3241 14th St NW Washington DC 20010 location at 10:30 am. I asked to book a appointment or get in the waiting list. Edwin Bonilla NMLS ID 1183898 (Personal banker) told there was not list to just sit in one of the cubicles and someone would be there shortly. After an hour passed another employee told me that Edwin would be going on his lunch break and he and all the other Personal bankers wouldn't be able to see us until maybe after 1pm. Because they have appointments, I am livid that he said there was no list or appointments. This is by far the worst customer service I have ever encountered by Citi bank. I want to put in a formal complaint against Edwin Bonilla. And want a regional manager to contact me. My name is Luis Reyes and I am a loyal customer since 2008. I have never experienced such poor customer relations by any employee from Citi bank and want to make sure no other customer get mistreated by Edwin Bonilla. I hope this review helps anyone to avoid this location and the poor customer service displayed by Edwin Bonilla.
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April 2021 by Don Kelly
Tried to open checking and credit card account. They spelled name wrong and sen't credit card to wrong address. 15 calls later and two return visits address is still wrong.
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October 2020 by Regina Welch
Excellent customer service from Julissa . She’s always friendly and professional. Always service with a smile , during these times every smile counts.
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May 2020 by Eduardo M.
I trusted Citibank and this is what I get. My checking account was hacked and Citibank is holding my funds for 60 days until the investigation is completed. It's not my fault your security system failed.
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May 2018 by Mary W.
If I could give zero stars, I would. I'm writing this review as I sit here waiting to speak with a representative after we've been in here 5 times in the past few weeks. Every single time we've come in, we have worked with a representative who either couldn't answer our questions or worse, gave us incorrect information. We needed to set up a business account near our office at a bank which is open on Saturdays (for 4 hours only, of course) which is the only reason we chose this location. If you don't have to come here, I would recommend staying far away. Especially if you need a business account. Or if you like your representatives to be incompetent, untrained, and extremely slow, this is your place. At one point I was having to walk the representative through her job and the application on her computer. Train your people!!
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September 2017 by Mary tewan
Terrible customer service they hold 1 customer almost 45 sec just for withdrawal or deposit
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July 2017 by Unknown U.
This branch is the worse; the customer service is horrible. I had to sit for 30 min before seeing anyone to help me open my account. The Spanish woman in the first cubicle took FOREVER; she talks way too much for no reason.
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April 2017 by Dolores Almudéver
When I entered the office, Saturday morning, the line was very long. I thought I was going to be there waiting forever. Not at all. In 6-8 minutes the 8 people line was gone. They offered me an excellent, fast service. Great staff.
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January 2017 by Scott Pearson
Nice people
