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January 2024 by Felipe Buitrago
I’ve been a client here for a long time, and have aways been happy with the management of my account. Today I came to activate new services, and, as usual, everything worked fine. Sarafina was very nice and effective, as well as the branch manager, she was also very helpful and attentive throughout the whole process, and also Ms Davis was very attentive and supportive when necessary. Keep up the good work!
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December 2023 by Karthikeyan KR
I can see the negative reviews written here.I give a five star rating for the exceptional service provided by the branch manager, Hugh Anderson. This gentleman is just exceptional. He greets every customer with a warm welcome, right at the entrance. Solved my issues on his own immediately. Fantastic!
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December 2023 by rajni verma
Horrible experience. I would not recommend any of my colleague to do any business with Citi bank . Poor experience with customer service. Do not reply to mails and messages. Unilateral decision imposed on customer.Totally horrific.Negative rating.
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July 2023 by Hakan Kaygisiz
Citibank completely fraud don’t even go to this branch I open the citi business account about six months ago and at the time they have a promotion if you deposit a certain amount and maintain 60 days after 60 days wait another 90 days they supposed to deposit the reward to my business account 60 days +120 days already when I went to branch all they said there’s nothing they can do you have to wait. I call the customer service they telling me all this blah. if you are a small business owner, or wanna open the new account with Citibank stay away from because when you have any problem, they’re not capable to fix it.
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March 2023 by Anamaria F
Knowledgeable, fast and friendly service. Highly recommended.
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August 2022 by Daisy M.
Horrible experience. The team of this DuPont Circle branch doesn’t even bother responding to email of their own clients. Even copied management, hoping they would react; but nothing. We ended up calling the Citi phone customer care, who -luckily- was pretty good. I would definitely NOT recommend this branch. ?
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August 2022 by Lollo Lollipop
Horrible experience. The team of this DuPont Circle branch doesn’t even bother responding to email of their own clients. Even copied management, hoping they would react; but nothing. We ended up calling the Citi phone customer care, who -luckily- was pretty good. I would definitely NOT recommend this branch. ?
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July 2022 by Anna Pavlova
OMG! My 70 year old mom was accused of faking checks today that she got from a friend for dog sitting. They were so rude, then after they tried to call the friend (who was asleep out of the country!) they kicked out my mom. This is such discrimination against someone who happened to want cash
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May 2022 by Bigbear Pie
I appreciate the Excellent customer service.Nicole showed how important everyone is to your organization and her outstanding customer service and patience with me was a very refreshing and unexpected experience. She made my day and my time was amazing,thank you Nicole also to the manager!
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June 2021 by Diego Del Pilar
Excelent service. Polite treatment and staff willing to help.
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March 2021 by Nadya M.
The branch manager Hugh Anderson always goes above and beyond to provide quality customer service. Citibank is lucky to have such a dedicated and professional employee.
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October 2020 by Gigi Mathews
Rude customer service - opening and an account starts with questions on the size of your bank balance, so that he can right-size his courtesy. Don't waste your time
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July 2020 by Roma Krylov
Manager don’t pay attention for me and just take another persons to care of !He told me call credit card department to fix my issue!I told him nobody answer me !He call them from the City Bank and again nobody answer me !Even after that situation Manager don’t tell me anything!I am just leave and went to City Bank George Town!This Team always help me out very Well !
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June 2020 by Hamada K
This Citi bank branch has world leading incompetence
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March 2020 by taylor lnu
Worst customer service I have ever experienced from any service business I have done business with.Edward R. Arias-Cochran the Asst. Branch Manager is straight-up rude and condescending. He gives zero frick about customer service.May Al Najjar has poor knowledge about their services from exchanging currency to opening a checking account.I would give a 0 star rating if I could.
