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April 2023 by Yi Wu
Christine Polo is genuinely nice and helpful. She’s an asset to the bank.
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April 2021 by Lily AL
Great manager! Very friendly, attentive and efficient team. They go above above and beyond to help. Very warm atmosphere. Thank you all!
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October 2019 by Maggie Q.
Usually the bank tellers are super. Today a new guy and what a rude person. He can go.
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March 2019 by Tarun H.
When I withdrew a substantial sum from this branch 2 years ago, I still had over $5000 in the account. I asked if there will be any fee with my balance and was told "no", since I still had a good sum of money left. 2 years later, I noticed I was charged a $25 "monthly service fee" every month. That's over $600! What service were they providing me in an account I don't use much, I don't know. Keeping and profiting from my money? When I called Citibank, they said "read the terms of service" and "you should check your balance, you are responsible." The thieving organization tells me that I should've spotted their theft! They have power to take money but not return money. Anyway, they lost my business.
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November 2018 by Chad Cramer
We had been to several banks trying to get notary service and were refused several times even at our own bank. We stumbled upon this Citi branch and they were extremely helpful. They not only provided the notary service they went above and beyond to help us out. Thank you so much Andrae and Nana and the rest of the team.
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May 2018 by David E.
The customer service at this branch needs some work. I occasionally will come in to this branch to exchange some loose change for a dollar. I never have more than a dollar change or more than 10 pennies, so I don't think I'm being unreasonable. There is also rarely a line in this branch so it's not like the tellers are busy doing anything else. When I ask them to exchange some money they look at me like I'm inconveniencing them. Now they supposedly have a policy where you need your atm card just to get a dollar for some change. Wells Fargo, across the street on the other hand, are very cheery and welcoming when I go there.
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September 2017 by M K.
At no point should you ever consider utilizing this branch for anything. The customer service is awful even to customers. Employees are absent and don't provide any service when they are there.
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June 2017 by Lance S.
Professional and extremely polite. A pleasure to visit this branch. Competitors please take note of their customer service!
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March 2016 by Eric Silverman
I have had very good experiences with Citibank
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December 2015 by Dorothy Austin
The bank actually closes at 4:00pm. Google has it wrong and I am told they won't change it.
