-
September 2023 by Keon Gordon
Poor customer service. Staff not responsive to the needs of its clients and are not very knowledgeable
-
November 2022 by Imtiaz ul Haq
Carmen Ferrufino is incredibly incompetent. Went in to open a credit card. She literally had ONE job: copy my details from my driving license to the application. She got my name wrong. Then she told me she cannot correct it and I have to fix it myself through their helpline. I've lost hours of my time on their frustrating helpline. I would have been better off just applying online for a credit card.
-
July 2022 by Rahul Tilva
Abysmal customer service. I went to convert some unused Pounds, from a trip to the UK, to Dollars and then deposit them in my Citi checking account. The clerk, who initially didn’t know how to do that, asked a colleague who told her it would be a $30 fee on top of the exchange rate, and would take 30 days, despite Citi’s website stating it was a $5 fee (free for Citigold accounts or transactions over $1000) and no mention of a 30 day timeframe. The clerk didn’t even bother to look up my account, ask how much I was converting/depositing, or assist in any other way. Just a blank stare after I told her that was incorrect and made no sense. Absolutely useless. I just walked out and won’t be using this branch again.
-
June 2022 by Jenni Meng
This location is the BEST!! they are alwayssuper helpful and friendly bt today Peter was especially amazing and made my day! Thanks for the great customer service!
-
May 2019 by Zack P
If Citibank can't cash a check drawn on a Citibank account then why would you bank at Citibank? Reminds me of the time I went to Starbucks and they said they were out of coffee.
-
January 2018 by Dan C.
Incredibly slow branch during the middle of the day. Needs to be staffed better. Came in to make a deposit at the teller window for a new account opened. Took about 15 minutes - only one teller open. They had one manager and a personal banker that didn't have a cash box and were unable to accept check deposits either. I let them know about my private banking relationship with them and they still were unable to help. That's why I like Bank of America better. In-branch banking experience at Bank of America is better imo. Citibank teller was apologetic, but let's try to exceed customer expectations and not be in a position where you have to apologize. Disclaimer: I worked at Bank of America in my past life so I may be biased. dmo out
-
January 2014 by Arianna Jolie
Great bank
