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April 2025 by Monique Snow
I've been banking with Citibank for some years now. I opened my account at the Minnesota Ave Citibank location but I always use the drive through teller at the Capitol Hill Citibank location. Numerous trips back and forth to the Capitol Hill location since December and the teller machine is not working, or it's not dispensing money or it can't read checks deposited and ejects back out.
I went to the Capitol Hill teller Saturday, April 12th to deposit two checks. The machine kept saying it could not read the checks. I vae deposited these checks before so they are in fact legit checks from a company.
When I've called the Capitol Hill location on numerous times, I never can get someone to answer the calls.
What is wrong with the drive up teller machine? Why has it been having issues since before December 2024?and why can't I get a human being at this branch to answer the phone? I should not have to drive 40min to another drive through Citibabk teller to deposit checks or money.
The issues need to be resolved expeditiously. I have mobility issues and it's an inconvenience and waste of my gas.
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September 2024 by Max Able
I don't normally write reviews but they did their job very poorly. I wanted to close ONE of my accounts and it stated that night that it was closed. About 5 days later, it's back open and overdrawn by $400??? They keep telling me it was because of pending transactions. I do not have any overdraft plans on my account and the balance was $0 when closing it. Not sure what they're trying to do here but BEWARE. It seems like scheme. Also as bankers, they are supposed to inform customers that they cannot close an account until the pending transactions are cleared. They did not do this
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March 2024 by K S
I initially wrote a review complaining about a wrong rate applied which really bothered me. Citibank reached out to me and fixed the issue. Thank goodness! Now I like them again
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February 2024 by Joel S.
The worst service possible. ATM's dispensed $100 bills, not convenient when shopping locally. One teller if not around you're out of luck. It seems the two "bankers" sitting at their desks are not qualified to assist. The concept of customer service is alien to this group.
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July 2023 by Kyle D
DO. NOT. BANK. HERE. They are not releasing a wire for the purchase of a home because the money is sitting with their "compliance department" and now my home offer is in jeopardy with me legally responsible. No one at the branch can give me any information and they just keep referencing this black box of a department as if they are not all a part of the same bank. Literally useless - take your money elsewhere.
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December 2021 by C L
Totally incompetent, sleepy banking center. Don't waste your time here - go to another location. The Relationship Manager (Agnes) opened the wrong type of account for me after I'd been sitting there for hours waiting. She didn't ask her superiors for guidance, resulting in me spending literally months trying to get it fixed with the Assistant Vice President (David) who also still made me come in-person for them to fix THEIR mistake, after I'd been there twice already. Poor communication, a lot of my time spent trying to chase them down, and on phone with customer service trying to get clear answers.
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December 2021 by Fan
Very helpful branch manager. Will go out of his way to address your concern and business needs. I appreciate you, Sir.
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April 2021 by Zombie2020
Very helpful branch manager. Will go out of his way to address your concern and business needs. I appreciate you, Sir.
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April 2021 by C Elle
Totally incompetent, sleepy banking center. Don't waste your time here - go to another location. The Relationship Manager (Agnes) opened the wrong type of account for me after I'd been sitting there for hours waiting. She didn't ask her superiors for guidance, resulting in me spending literally months trying to get it fixed with the Assistant Vice President (David) who also still made me come in-person for them to fix THEIR mistake, after I'd been there twice already. Poor communication, a lot of my time spent trying to chase them down, and on phone with customer service trying to get clear answers.
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August 2020 by Sergei Kulaev
This place is the worst. Super slow service.
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August 2020 by Jessie Ma
Raul Coronado is a awesome person who is friendly and help a deaf people.
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May 2020 by Pete S
Really bad service, no follow through and inaccurate guidance given.
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November 2019 by Sergei Koulayev
This place is the worst. Super slow service.
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August 2019 by Jie Ma
Raul Coronado is a awesome person who is friendly and help a deaf people.
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January 2019 by Carmine N.
Bad customer service can never get anyone to answer the phone. I been with Citibank for many years and the last few has gone downhill. Looking at usaa now.
