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March 2024 by Woody lin
Very dirty and rude, the employees need to be
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March 2024 by Angelie Raghoo
Worst customer service ever I admit cold stone have the best ice cream but the cashier here was very rude and refuse to speak to customer when asked a question she just ignores you and gives a lot of attitude and also overpriced
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February 2024 by Nhi Le
Overpriced terrible service. They slapped $16 tag on a small box of ice cream then markdown for $5 on too good to go. Really old ice cream. Stay away.
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February 2024 by Veronica L (Roni)
My family was visiting this location for the first time. They enjoyed the vanilla milkshake and butter pecan ice cream cone. My brother was visiting, so it was special to enjoy a sweet treat and see the Nats in action last summer!Dietary restrictions: This location did not have frozen yogurt.
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January 2024 by Cerra andrews
I just went to Cold Stone in the Navy Yard 1/19/2024 and after I purchased my ice cream The cashier told me they didn’t have any spoons but the taste testing spoonsO well you can refund me my $9.75, what I look like eating a Love It with a tester spoon??♀️??♀️??♀️??♀️this is why I don’t come out in public CUSTOMER SERVICE IS AT AN ALL TIME LOW …. Who manage that place and the cashier told me I had to wait til the manager get there tomorrow to get my refund ??♀️??♀️??♀️…. Like What!!!!!!the hardest job is being a Christian I promise I wanted to flip Cold Stone tonight #JesusSavestoTheUtmostThe workers act like they didn’t want to be there literally asking customer “are you ready to order” how about How may I help you??
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January 2024 by Andre Holland
Ice cream was on point.
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January 2024 by Camila TOV
Amazing! My ice cream is so good!!I recommend for kids and adults!!
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December 2023 by Yasmeen Dossa
the evening employees are so rude for no reason. my friends and i walked in and they gave us the fattest eye rolls and sighed loudly as soon as we started ordering. clearly i’m not the only one who felt this way. management should really read these reviews and do something but i guess they just aren’t bothered.
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December 2023 by Beau Dobson
Ordered online and it was closed.
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October 2023 by Fabiola A
Poor customer service, will not be back
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October 2023 by Sean H.
I can't believe I'm reviewing an ice cream shop, but here it goes. We're a far cry from the days of Cold Stone employees singing and dancing when receiving a tip at the company's Half Street location (and, for what it's worth, why was that a thing? Cold Stone should pay the employees a living wage, there shouldn't be cause for celebration for giving people a tip.... I digress). I've had two rough experiences at this location. Most recently, they completely butchered my custom cake order for my girlfriend's birthday. I didn't request anything over the top: just some simple flavors and a short custom message. Online, I was told when I should pick it up given some needed prep. Unfortunately, the cake wasn't ready and I was told I could pick something out of the freezer. The two guys working at the front were apologetic and nice in helping customize it to some extent, but management clearly lost track of the order, didn't relay that to the people at the front, and didn't get me anything close to what I asked for. For $36, one should expect more. What's worse was my first experience here: three people working at the front berated and laughed at a customer next to me for wanting oreos in her cookies and cream ice cream. The customer was disappointed she got something that was more a swirl than traditional cookies and cream, and she asked them if they could add oreos to it. You would think that the customer asked the Cold Stone employees if they were capable of ending world hunger: she was laughed out of the room and extremely disrespected. It was pretty crazy to watch considering how reasonable the ask was. Thank gosh I ordered mint chip and it came with the chips. TLDR: go to Kilwins down the road, @ColdStone please give me some credit/refund for my custom cake, and thanks to the guys working the night of 10/23 for doing their best.
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October 2023 by Ismail Ulger
10/05/2023 store workers so rude and 3 time i say hello they didn’t give to me hi :)) ok don’t worry i never come to your store no more because you’re want like that
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October 2023 by Delena Sermon
Customer service is mediocre, and it should be deeply sanitized weekly.
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September 2023 by Thaddeus Gros
Just left this spot; I get a wait, but dang was sis at the front rude lol. I understand stuff gets busy even to the point of where you can’t greet or talk to me, but she deliberately ignored me and the other driver in the store. Went to the other side of the counter to take orders from other guests. Yeah they were here first, but how much energy does it take to tell someone to hold on a second you’ll be right with them. Dang just stank energy all around. Waited 10 minutes to even speak to someone; another guy who was making orders and not taking them. Only to find out yall ain’t even make the order yet. Being late on an order isn’t a big deal I could cancel and be on my way, but in order for me to do that you have to talk to me first. The driver next to me was literally waving at her, and still got ignored; HE WAS HEARING IMPAIRED. Kind of a wild experience; please carry yourself better. For in person patrons save yourself the pain and just go to the store for a tub of ice cream instead.
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September 2023 by Nathan Charway
Staff is rude, uncaring, uninviting. No professionalism or customer service. Its like they picked them up off the street and offered them a job. Worst cold stone I have ever been to. They dont even know how to chop the ice-cream right. She mixed it so much it started melting before i walked out the door. Corporate should really look into this location and the staff it hires.