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November 2023 by Alianna R.
I have always loved the service at Comfort One and have bought quite a few shoes there over the years. They really do have the nicest staff. However, they really need to start paying better attention to the quality of the brands they sell. At the high price point of their shoes a customer has a right to expect quality, not shoes sold as "genuine leather" that start peeling a few months after purchase, as has happened to me twice in the last few years. To their credit, the salesperson offered me a refund the first time it happened but I had already binned the shoes and declined. Now that it's happened again, I am afraid to ever purchase "leather" shoes there again. I've had decent luck with their non-leather shoes and their durability is about average for modern shoes. They have lots of attractive and very comfortable shoes, but they need to take a hard look at their suppliers.
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October 2023 by Roberta Geier
Brad was spectacular! He was very professional and took the time needed to find the perfect shoe for me. My experience was very enjoyable. This was my second visit to this location and the other sales people showed equal dedication to a job well done. I will most certainly be back!
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September 2023 by Sebastian Jongerius
Brad was very helpful and kind enough to give me a replacement pair of On cloudrunner shoes after the pair i bought from them 3.5 months ago got a shear tear (probably due to a manufacturing defect) in the inside fabric of the right shoe. Now im ready for my half marathon next week :)
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September 2023 by C. H. Yao
I'm always down to support a local business. Their foot scan machine is incredibly comprehensive and gives a lot of good info that you can take with you. Brad was very knowledgeable and explained what the scan's results meant (my partner needed inserts to combat diff arch sizes). He also patiently helped my partner try on a variety of shoe sizes and styles. It was just a friendly atmosphere with great customer service!
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September 2023 by Gideon Blum
I don't know that much about shoes, so I decided to go here to get a new pair. I usually go through three to four pairs of shoes a year, so I was looking for something more durable. The staff was very helpful, and stood by while I tried on not only five but six pairs of shoes. The pair I wear now have lasted more than 8 months, which is unheard of based on all the walking I do. Would highly recommend!!
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September 2023 by Paulo Gaspar Rodrigues
Excellent service, nice brands of very comfortable shoes even for someone that requires large sizes.
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September 2023 by Roseann Rice
Steven was great to work with. He took his time and was able to guide me to the correct types of shoes for my needs. I couldn't be happier with my purchase and the personalized service. Thank you.
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July 2023 by Hannah R
Wonderful service and recommendations from the staff member who helped us. We felt very confident walking out in the shoes we purchased. Thank you so much!
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July 2023 by Jenelle Haas
Great service when selecting and purchasing initially but when I had to make a return it was quick and easy but barley got a hello, sorry didn’t work out…etc just some common pleasantries is a normal expectation, it was like a passive aggressive attitude because I needed to return them. I would hope for the same pleasantries as when some one is purchasing same as when they need to return.
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June 2023 by Calen Mims
Should NOT be an authorized Birkenstock store. Attempted to get my Birkenstock sandals repaired here and after a LONG delay (more than three months due to the tape on the sandals that you see in the photos), they returned the sandals in worse condition (what is up with the tape??!), overcharged me, and tried to sell me expensive “cork protection” spray when I voiced my displeasure with the result. The sandals have since broken again due extremely poor quality repair (glue). I assure you I will not be returning and will not recommend to others. Comfort one shoes, you owe me a new pair of Birkenstocks.
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May 2023 by BT
Very beautiful and unique shoes if you value comfort and style.
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March 2023 by Stacey Hunter
Absolutely love this place! Great service, reliable and interested in getting you the right pair of shoes.I used to visit when I lived in DC, and was back on a recent trip. I wore a hole through my sole (I walk a lot!) and needed another pair of boots right away, they made a great suggestion and had socks in stock (mine were soaking wet). Saved my trip!
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March 2023 by RM
Just a high-quality local shoe store, with particular emphasis on Birkenstocks, Blundstones, Ons, and other Euro-type shoes. Helpful and knowledgeable staff and good on-site inventory.Have come here twice, once to buy Birks and once to buy boots, and had a good experience each time (and they remembered my last visit). They also have a useful machine on-site that can analyze your arch and recommend orthotics.
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March 2023 by Dean Iacopelli
Great customer service. The store manager is completely committed to ensuring customer service is a priority. Highly recommend this store.
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February 2023 by Dean I.
Great customer service! Definitely recommend. The manager is completely committed to customer service.
