-
November 2023 by Natalie Poitevien
If you want to live in a roach and mice infested building - this is the building for you. I have had to pay 2 separate extermination companies to handle my pest issues and management refuses to reimburse me even though since I moved in over a year and a half ago I have put in about 20 service requests for pest issues and they do the bare minimum to resolve it. Maintenance and management team is lazy and inconsiderate of your things. If I complain about the pest issue, they simply tell me that I live in an old building “what should I expext?” On multiple occasions the maintenance team ruins my things when they come in to fix something. For example they unclogged my dishwasher and got dirty water all over my kitchen rug. They dropped bleach on my bathroom rug when cleaning mold off the ceiling. Recently when more mold grew in my bathroom, they painted the ceiling and dropped paint on multiple items in my bathroom. Like why can’t they just move the items first? Because they’re LAZY. Avoid this place at all costs if you want to deal with things like this. Oh and expect roaches to greet you in the lobby and elevator as you’re walking to your apartment.
-
November 2023 by ellyn sanguedolce
As a long term resident at Connecticut Heights, I am grateful for our amazing concierge Bernell and our fabulous office staff! Nathan, Lawrence, Rashad and Shayna are always available for any support and needs. The leasing office is always helpful and prompt in communication responses. Between the new concierge and the leasing office team, I would highly recommend Connecticut Heights. I have enjoyed the community vibe that both the concierge Bernell, and the leasing office have worked hard to create.
-
August 2023 by Michelle Price
Bernell is just about the most amazing concierge we’ve ever encountered. I sent my only child across the country and her first person to person connection was with Bernell, she just took fantastic care and consideration of her. She continues to just be such a helpful person just has really done her job to the highest level. We’re so impressed and thankful to her. If you move here you will have a great staff to made the transition seamless and easy. Big big thank you to Bernell!
-
August 2023 by Жазира Аби
We lived one year in this apartment with children. We needed come back in our country and we left this apartment.There is a swimming pool, a gym, a Offices for work . There are schools nearby, which was very convenient for us. I liked that neighborhood. Responsive staff. I recommend this apartment for all. Thank you so much for this apartment and for all who worked there ( Hassan, Stefan, Nathan and ets.) We will miss a lot ? ???
-
May 2023 by Benjamin Franco
#Team#1 I recently moved and I have already prove the quality of service provided, from a small gesture of feeling welcome to asking for help like door lock out. And neighbors seen to be kind therefore we all share and feel those vibes. Like any place nothing is perfect buy at least I think they are trying to do the best to keep things running! Our leasing agent Nathan and concierge Bernell 5stars too! Thanks for every answers and help!
-
May 2023 by Dina Bakranova
I love this place! The complex is safe, cute and quiet. Different stores and two metro stations within 20 mins. Nathan and Shanna are amazing to work with. They are very supportive and ready to help others. Thank you for this!The office staff is always polite, patient and positive when I get my packages.We loved pool and gym here. It is sad to leave it.
-
May 2023 by Tobi
The team at Connecticut Heights Apartments is just awesome. They are always ready to support you and ensure your stay is enjoyable and comfortable. Even when life throws the unexpected at you, the team will work with you as you find solutions. From the time I arrived many years ago, pregnant and with a two and a half year old child, we have been privileged to always call our Apartment "Home". Thank you Connecticut Heights.
-
May 2023 by Marc Cunningham
Excellent concierge team! Bernell is the best!! Extremely professional and always helpful with a smile. The leasing team is helpful as well. Nate and Lawrence are very responsive and try to exceed expectations all the time. Rashad and Shaina keep things smooth. Walter and the maintenance team are very friendly, professional and most importantly good at their job. The leadership team has the place running great.
-
May 2023 by Mary
I love living here. The complex is quiet and the neighborhood is great. The location is perfect and walkable to many restaurants and store and two metro stations within 20 mins. Nathan R. is amazing to work with. Nathan went above and beyond durning my leasing process.Maintenance issues are resolved in a timely manner. The office staff is always polite and courteous when I get my packages.The gym is great. And I’m excited for the pool to open.
-
May 2023 by Zach Bogan
I’ve lived here for 3 years and the concierge’s have always been pleasant and nice. Burnell is one of my favorites! She always has a smile on her face and I enjoy our chats whenever I’m in the lobby.Nathan in the office is always willing to help with any questions I have for amenities. He’s a great guy and I’m glad to know I can reach out to him for help without feeling like a burden.Stephan with maintenance and the whole team are always working around the building and fixing problems in the apartments. He’s a friendly guy and I enjoy chatting with him and seeing him around
-
May 2023 by Courtney Konkel
Would love to give 4.5 stars. I’ve been a resident for almost 3 years. Overall great community and awesome staff, especially Bernell, she is absolute best concierge! Had a few maintenance issues which they were quick to respond and resolve. The pool is a great in the summer, just wish it opened earlier than noon. Disappointed in the rent increase this year, but seems to be consistent with the area.
-
May 2023 by Julie Anne Harris
I lived here for a few years. Overall a good experience. Utilities are included, there is a pool, the price is reasonable, parking is available for an extra charge, and the staff and maintenance are reliable. They will fix any issues quickly. Negatives are it is a little far from the metro and grocery shopping, though the bus does run right down connecticut. Nothing really special, but it is a fair deal at a fair price, which for apartments is all I ask.
-
May 2023 by Hallie Veteto
Abysmal customer service. As someone who works in the industry I am shocked at how residents are treated at this property. Beware of attempted illegal entries, misinformation and general unhelpfulness. The apartments are fine, bugs and noise are a constant problems for everyone. Common areas are dingy and almost never really clean. Cockroaches in the laundry rooms, people come in and out with zero filter. Some amenities listed online do not exist or belong to other nearby buildings. You’d better hope you never have an issue as you will be on your own and be disrespected and lied to the whole way through.
-
March 2023 by Madison H.
Connecticut Heights is a friendly apartment complex. The leasing office is very friendly and is always there to answer your questions. The concierge staff has been helpful regarding packages. However - I need to give a huge shoutout to the service team especially Walter. Walter has helped me with multiple service requests and has gone above and beyond!
-
March 2023 by S. I.
Community is great, parking is great, Utilities included, staff extremely pleasant, maintenance responds rather quickly, neighbors are quiet, building is clean, although the unit is old with a modern looking lobby, they have a gym, pool, fitness center, conference room/study space...the only con is they have roaches. That is the only reason I am moving. I literally kill roaches every day now...wasn't this bad at first smh. Went from zero, to a few, to every day now. It's sickening and disgusting, especially when they are in my fridge. House is immaculate and barely have any furniture in here so its definitely not due to any fault of mine. Not sure what changed but I'm over it and ready to go. Staff have tried what they can, sticky pads, extermination, etc...it's out of their control but still disgusting to say the least. 2 more months and I'm gone. Thankful that it started getting bad as I am nearing the end of my lease and I wasn't dealing with this in the beginning. It could also be because I live near the trash chute as well. Who knows. I feel like moving here is a gamble, as any apartment is. You can never tell beforehand if a place will have roaches or not and maybe not every resident is experiencing this so, the choice is yours. It's more good things than bad but the bad is major for me so that's why I gave them a 3.
