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December 2023 by Blanca B.
Don't come to this Costco unless you looking to be treated rudely. First problem we had was at the self-checkout. We were informed that we can't make separate transactions under one membership, which is understandable. We told the lady to take the one item I needed out. For some reason she calls another employee to have her come and just argue with my husband when we already agreed on it and didn't want to buy the item, said we could cancel our membership if we had a problem. .THEN we were waiting for our pizzas to come out and of course we had an another male employee named Darrick come and push our cart out his way without asking us to just move aside. My husband clearly asked why he had to do that and this man starts making a fist at him and walked away. What in the world is wrong with these people. Been coming here but that's changing. I would never hire such unprofessional people.
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November 2023 by JC Farley
3 hours after my appointment time and my car is still being worked on
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October 2023 by Gabrielle H.
The service is always great here. I could not find the Welch's fruit snacks and I guess that was a sign that my kids didn't need any.
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September 2023 by Kiah R.
This location has alcohol, I suggest going during the week because the weekend is too crowded at this location. The parking lot is also chaos in this shopping center so just be prepared.
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September 2023 by Amanda C.
We were there around 3:00 PM on 9/2/23 Saturday. We went to the membership counter to try to purchase a gold star membership. This guy was very aggressive. He tried to convince us to get the executive membership instead of the gold star membership. He won't take no for answer and started to insult us. He was very rude and obsessed. He eventually sent us to the check out cashier to purchase the membership and we don't know why so we left without purchasing the membership. His behavior really turned us off and we just do not want to deal with it anymore.
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June 2023 by Michael Kim
This location is an absolute disaster! Unless you like to waste your time, think about using a different location for your tire needs. I went last week for a tire rotation and tire repair. Took them over 2 hours to get my car done only to find out that they didn't even fix the nail in my tire. Decided to give them one more chance so I scheduled again for the tire repair only. Appointment time was 1:45pm and I arrived at 12:30pm to give them plenty of time. I was still sitting there at 3pm and they haven't even touched my car! The front desk girl, Chiquita, has a very unfriendly could care less attitude and there's no urgency or effort to make their customers happy. I ended up taking my keys and leaving without getting my tire fixed. What a waste of 2 1/2 hours of my time that I will never get back. This location needs a serious overhaul of management and staff. I will never schedule at this location again.
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March 2023 by Izaak Earnhardt
Very slow. Arrived on time for the first appt of the day at 10am. They didn’t start on the car until 10:45 and took another 45 minutes after that. Will not be returning to this location.
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January 2023 by Sharon Shalvi
This location has terrible customer service, which surprised me since I’ve never had an issue with any other Costco tire center. The employees were helpful enough when I first took my car in after a flat. They said the tire needed to be replaced and they would order a new one. Didn’t hear anything for three weeks and every time I called I was put on hold and then hung up on. Finally called customer service who told me there was no record of the tire having been ordered?! So unprofessional, I really regretted going to this location.
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January 2023 by John C.
Prices for alcohol is the absolute best in the DC area. However they need to train their staff better. For the first time in my life I had a Costco staff lecturing my wife and I on how we cut the line except for the fact that we didn't. When we explained to her that we weren't cutting the line, she just brushed us off. Also that staff member also proceeded to reprimand the person who she accused us of cutting because he had a question on the self checkout. How this person even get a job at Costco is beyond me.
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December 2022 by Raffy C.
I was coming from Bowie from a visiting family and dropped by this Costco location. I took advantage of the low price, 0.50 cents cheaper than Virginia, so I filled up my tank. That's awesome!!!!
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November 2022 by Jason H.
I love Costco so much, but I feel torn about this location. On the one hand, they sell liquor here for a good price. On the other hand though, it gets so crowded on weekends that it almost becomes a gridlock of shopping carts inside. It's a great place to save money on groceries and liquor if you can brave the chaos.
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November 2022 by Ceelo Rock
Great place to get your tires but they don't offer wheel alignments , so after you get your new tires, you need to find a Greta place for wheel alignment.
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October 2022 by Kensey R.
The Good - You may purchase liquor here. The Ugly - The lines are out of control! They need to do a better job at managing them. Parking lot - There is only one way out of the parking lot - who was the design genius! - With all the residences already built, and those expected in the area, it's only going to worsen. Lastly, the entrance to the gas station was also not a good design. Drivers are exiting Route 50 and coming against a stop sign that allows you to make a right onto the gas station - whose traffic backs up, continue forward to access the one Costco parking lot entrance or continue to the rest of the shopping area. I gave it two stars because I expect more of Costco. - You are almost giving a Walmart execution and feel. - That is not good comparison. Horrible! Sad!
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October 2022 by Tyra
I would give this tire center a zero if I could. I dropped off my car at 10am for two tire replacements on the driver side due to flats. It’s now 7:30pm and my car still isn’t done. I gave this service center a call at 5:30pm to ask if my vehicle was ready and Kevin answered the phone and he stated that my car was indeed ready.So, I called a Lyft and left work early to go get my car. I went to the service desk and they gave me my keys. Then, I walked to my car and saw that the two tires that were supposed to be replaced, were not replaced at all!! So, I had to go back into Costco and give them my key back so they could actually do their job!I am currently still waiting for my car. It’s been here for over 8 hours. Which is ridiculous! It shouldn’t take 8 hours to replace to flat tires! They should not have lied to me either about my car being ready.
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October 2022 by Meyer Taffel
A heads up for future customers - booking an appointment does not mean there is an available bay for your car at that time.I booked an 11am appointment a week out and then had to wait several hours for service.