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March 2024 by B G
Units are not true to size. I reserved a 5x5 unit and it is a 5x4 unit. So beware. I would suggest asking to see a unit and measuring to make sure you get what you pay for.
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March 2024 by Kimberly Bargas
The unit was clean and the bag with my key and information was nice. The map was a little confusing but we finally figured it out.
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March 2024 by Sophia Kwon
My unit was infested by rodents and my stored items were damaged. It was traumatic to say the least. I was still charged an additional $40 cleaning fee since I had left some items that were extensively rodent-damaged in the unit when I vacated.Furthermore, security is questionable - you need an access code for the gate but after that, the building can be accessed without a code through the side door and the elevators also do not ask for a code to access your floor. Would not recommend.
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March 2024 by Dori
Awesome staff easy access and easy to get to storage clean and convenient location
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January 2024 by Mike Jones
The staff was friendly, but this facility is in need of maintenance and repairs.1. The HVAC system is not working properly - the 3rd floor where my unit was located has been blowing cold air for a while in the middle of winter. This week it felt like 35 degrees inside when it was 50 outside. When I'm paying for a "climate controlled" unit, an arctic climate is not what I had in mind.2. Mice. I found droppings and food crumbs and chewed up candy wrappers in my unit.3. The side rollup door on the parking ramp never works automatically, and I would often find it wide open - not very secure.4. The metal stairs to the north building are severely rusted and will one day collapse and injure someone.For the price I was paying, $153.70/ month for a 5x5 unit, with all these deficiencies in the facilities, I am now renting a 10x15 unit at Extra Space, a much cleaner and much more secure facility.
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January 2024 by Gustavo Yahuitl
Good and safe
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December 2023 by Noreen Schertler
Robert was very helpful with me today first time there and I needed some assistance
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December 2023 by Billie Davis
This season has been a tough season for sure, but Marco and Robert did their best to try to assist. They were patient, communicative and so helpful. Grateful for their kindness and customer service.
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November 2023 by Edwige Mendouga
The facility is clean. Marco and Rob are amazing to work with. I would strongly recommend. The facility is located on Georgia Avenue and Upshur st NW
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October 2023 by Lera Popova
Great experience! Marco took excellent care of me. Sign up was a breeze, I received my unit in no time along with instructions and a lock. Looking forward to using the storage until I get my own apartment in the city.
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October 2023 by T V
I have been using Cubesmart for about six months now and have no complaints. During registration, Robert provided great assistance. He was friendly and helpful in setting up the code and initial setup.Recently, I had a minor billing issue and Marco, the general manager, promptly responded to me. He provided a solution and resolved the issue on the same day.Overall, I am satisfied with the excellent service provided by both Robert and Marco. I will refer my friends to this facility.
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October 2023 by Navo
The guy that help me was extremely respectful and professional. I reserve a unit for a particular size, once he should me the unit I decided to change the unit size. He had no problem showing me the new unit and getting me everything I needed. Plus I checked their prices against the other storage facility around the corner from them and Cubesmart's price was around $45 dollars lower. My advice to anyone who needs storage space check out Cubesmart!!
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October 2023 by Anna Ebiasah
It was my first time using self storage services.Even though staff wasn't physically available the customer service was amazing.Also they have a QR code scanner system on front of building to register/confirm reservation!It was a great learning experience I will never forget no more throwing away furniture or important items I have acquired due to moving
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September 2023 by Benjamin Adams
I found the staff to be friendly, knowledgeable and efficient. The facility to be clean, well maintained and orderly.I look forward to a long term relationship.
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August 2023 by Jasjit Hundal
Marco was the best! He was quick, nice and helpful to us - we were all so appreciative!!
