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March 2024 by Meskerem Eshetu
Every thing was smooth. The oprn hours were longer,
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March 2024 by Charlise Randall
Easy move in and out. Reasonable prices. Kind staff.
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March 2024 by Latasha Gaffney
I love that fact that cube doesn’t have stacked storage units and prices are reasonable.
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March 2024 by Nicole Howard
Associate was very knowledgeable. The process was quick and easy.
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March 2024 by Bryan Blankenship
Had a great experience renting at this location. Tuvanna was super helpful and friendly showing us their availability.2/17/24 update: special shout out to Terry for helping us out. Ended up needing more space - Terry was super helpful in prepping a unit that had just become available. Many thanks!!
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January 2024 by Shagun Gupta
Excellent value for the space options and climate control.
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December 2023 by Wendy O
Wonderful service. The woman that helped us (started with a T) could not have kinder or more helpful. Thank you!
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December 2023 by Dieudonné Irakoze
The customer service was excellent.Edit: Tovonna gave me the best costumer service and wanted to make sure that I highlight the fact the she really remembers you as an individual!
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November 2023 by seo woo lee
David is an awesome person who helps. If you need space, definitely stop by asking David
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October 2023 by Tanner Doucet
Have had a storage unit here for years and it has been a nightmare from the beginning. They increased my rent 3 times over the course of 6 months without notifying me (said they had the wrong address on file even though my profile has correct address) which ended up tripling my rent.When I came in to discuss this, the front desk guy was confrontational about it, then charged my credit card for the same transaction three times (was smiling and kept saying to charge it again because it wasn't going through). Tried calling several times with no answer and ended up having to dispute with my credit card company.Just so happens 3/4 of their garage doors were inoperable and there several upset people dealing with that issue at the same time.Save yourself a lot of hassle and find a different storage company to go with that is not intentionally fraudulent.
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October 2023 by Craig
Within minutes of arriving at the facility and parking my motor scooter ? on the Cube Smart property beneath a video camera, someone stole the vehicle. I alerted David, the manager and he immediately stated that cameras are non functional but that if they were, Cube Smart would not share evidence w customers or police unless ordered by Court to do so. Amazingly obnoxious disingenuous and uncooperative.
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September 2023 by Monica Bacican
If I could give this place 0 stars I would. Save yourself the heartbreak and look elsewhere. Our entire unit was infested with mice. There were mouse droppings EVERYWHERE. on our couches. Mattress. On boxes. In bags. It’s absolutely gut wrenching. It smelled horrible and ruined thousands of dollars of our belongings. And their “protection plan” doesn’t cover rodent damage… they classify that as “wear and tear”. This is going to cost us thousands. I would never ever ever recommend storing belongings here. Attached are just some of the photos we took. There was a rat in the loading dock too, where they kept trash out… no wonder mice infested our unit. They are negligent and clearly don’t keep this place clean. This has been a NIGHTMARE.
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August 2023 by Ellen Nadeau
Thanks so much to David at R street location for helping me when I didn’t have my key for my lock! He was helping at a different location but came to help me and quickly cut open the lock for me. Was very nice and patient even though he had a busy day between offices! Thanks David!
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July 2023 by Ellen Gardiner
This facility only does month to month leases so that they can drastically increase the price whenever they want, with only 30 days notice. I was told that a small unit’s standard rate was $300 (wayyyyy more than anyone would pay for 5x8) and so I should be happy my rate was only going up to less than that. This process has felt very bait and switch.Agree with others that Desmond is helpful when you reach him but I’ve often gotten a more surly employee who probably can’t affect this policy, but nonetheless was still not very helpful.Edit in response to business: to be clear, we did call both customer service and the facility to discuss and were unable to resolve this issue.
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June 2023 by Payton Zweifel
This place was awful and the worker on the clock refused to help me as it was my first time at the unit. He laughed at me and refused to help me for his own entertainment and ultimately made me cry as moving is already stressful enough. I won’t be recommending this unit to anyone as that was probably one of the worst customer service experiences I have ever had. I went into the office three times asking for his help nicely and he refused, I didn’t understand what I did for him to be unwilling to help me. He said that if he were to help every college student like me, he would be exhausted by the end of the day! What a crazy idea, because everyone is just refreshed after their day at work. The gentleman who was also helping me move my stuff into the unit went into the office and asked for him to help me and he still refused.
