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December 2025 by Amy Hilton
Des & Miss D could not be any kinder! They were tremendously helpful to me, and I cannot thank them enough!
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December 2025 by Nataliya Lakiza
Professional, friendly stuff, trying to accomodate all clients' needs
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October 2024 by Fei Xie
Great storage facility with excellent service. I had a fantastic experience working with the manager, Desmond. He is by far the best storage manager I’ve ever worked with, always professional and attentive to customer needs.
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October 2024 by Liz N
Everything is automated, which is good. Location needs to have signage showing what units are on which floor. Wasted a lot of time trying to find my unit.
The employee at the front desk has the worst customer service...totally ignored me when I offered a "good morning". Looks like he is actually miserable working there. Every time I came down to make a request (e.g. scissors to cut open the provided lock), he gave me this look like I was bothering him.
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October 2024 by Moses Babatunde
It was not a pleasant experience. Forced to sign up for insurance despite the fact that insurance booklet stated that insurance is not a must for storage. Also, my rate was increased without notifying me properly in order for me to move out before the rate increased date. I was told that an email was sent out to me, which I did not get. I requested that the email be forwarded to me, but it did not happen despite the fact that I called several times to follow up.
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August 2024 by Clint White
Skyrocketing rent and rat droppings— super cool place. The staff were friendly when employed, but the business runs about the way you’d expect with rat droppings everywhere.
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August 2024 by marquitta phillips
Preston, Ebony, and Des at the New York Ave. location are amazing! They are delightful and always happy to help in any way they can. So thankful I found this location to fulfill my storage needs. Very secure and clean.
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August 2024 by Will Williams
The property Manager Ebony at CubeSmart on New York Ave and their staff is amazing.
Had an unfortunate timing error on my end with a delivery I expected to receive and Ebony handled it phenomenally, took the delivery for me and stacked some heavy boxes and by the time I arrived all I had to do was take the carts to my unit!
Thank you so much! Hopefully you see this!
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August 2024 by Darlene Brown
The manager Dez was awesome! He took the time to work with me! Best customer service EVER!
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August 2024 by Nyah spencer
The employees here were phenomenal. They helped me in every aspect and were very accommodating. Thank you again! Totally recommend ! (Des, Ebony, and Mason)
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July 2024 by james mceachern
Great customer service
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July 2024 by Karen McLaughlin
I'm delighted to leave another glowing review for Desmond and Cubesmart. As a long-time customer, I've known Desmond for years and witnessed his exceptional ability to turn around a storage facility. I've recently experienced his professionalism again with his coworker Ebony, who exudes great personability and professionalism.
If you're seeking excellent storage near the Beltway and downtown, this location is highly recommended. It's a clean facility with a fantastic staff.
However, the corporation needs to work on its prices!
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July 2024 by Kristin B
A mouse problem has taken root and it never ends. The staff here is great, the location is ideal, and we were happy for a long time - now we are on our THIRD unit in approx 18 months (all different floors) and every single one has gotten mice. We only store plastic bins and paint cans in ours and they are still in there, nibbling away the paint labels for nests! I’m so annoyed to leave but until they get their pests under control, don’t rent a unit here.
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July 2024 by Noemi Espinoza
Super clean and the agent Des was exceptionally helpful
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July 2024 by Amanda Seligman
I read the reviews for this CubeSmart location. The reviews noted how helpful Des and staff were amazing so I gave it go. They lived up to their reviews! They made the process seamless and enjoyable! I would absolutely recommend using this facility!
