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October 2025 by hanny
Good service. On time delivery. Thank you
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September 2025 by Danielle Hastings
My order was placed and was given 3 different dates and I was without my medication for 3 days. They seemed like it was no issues for me to be without my medication. I will definitely be looking for an alternative pharmacy.
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July 2025 by shay hastings
Absolutely the worst customer service and experience I’ve ever had. Unfortunately due to my insurance I have to use this god awful company. They have messed up so many thing and my medication is now late the second time because of errors on their end. What an absolute nightmare.
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July 2025 by ghost script
Won't even let me change the address you're sending it to without going through one of your Personnel. That's the dumbest thing I've ever seen.
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July 2025 by Christina Rickman
Wouldn’t rely on them in future. I am on specialized fertility medication that need to be taken at very specific times and my order from CVS Specialty never showed up. I ordered it on July 7th for next day arrival July 8th. They didn’t even call or notify me that it wouldn’t be making it in time, I had to go check the app myself to look for tracking updates. It could have completely messed up my IVF cycle. Thankfully SMP Pharmacy does same day shipping, I had to pay out of pocket for it but their reliability over CVS was worth it.
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February 2024 by Lisa Runner
Why do they ask how many doses you have remaining when they don't care. They just send it on their schedule anyway. They don't care if you run out. They are horrible!Wish I could leave zero stars.
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November 2023 by Michelle C
CVS Specialty is a nightmare to work with as a patient. Every single time I have called for an update, it was like starting all over and as if no one took any notes during my previous calls. I would constantly be transferred to different people who had to start from the beginning as well. My doctor's office has had the same experience. I was even once told after going back and forth with CVS Specialty, my insurance, and my doctor's office for weeks that I was suddenly "out of network," which wasn't even true at all. The rep kept apologizing for their "embarrassing" mistakes...which is a kind way of putting how incompetent the entire system is. Good lord. Shape up, CVS Specialty. It's not like people's health is on the line or anything!
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October 2023 by Michelle Criqui
CVS Specialty is a nightmare to work with as a patient. Every single time I have called for an update, it was like starting all over and as if no one took any notes during my previous calls. I would constantly be transferred to different people who had to start from the beginning as well. My doctor's office has had the same experience. I was even once told after going back and forth with CVS Specialty, my insurance, and my doctor's office for weeks that I was suddenly "out of network," which wasn't even true at all. The rep kept apologizing for their "embarrassing" mistakes...which is a kind way of putting how incompetent the entire system is. Good lord. Shape up, CVS Specialty. It's not like people's health is on the line or anything!
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October 2023 by Nuri Cevik
Well organized,there should be more people to assist
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October 2023 by France-Marie Lima
Brandon is so fantastic. Three words to describe him would be professional, patient and fantastic! Thank you Brandon!
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August 2023 by Jessica Brown
Cvs pharmacy is a nightmare. They caused significant delays in a very important prescription I needed. There was a lot of back and forth between me, the doctor’s office, the insurance, and CVS pharmacy. All confusion, miscommunication, and misinformation was caused by CVS pharmacy. I highly recommend using another pharmacy service. Every time I called, I got a different story. The whole experience was mentally taxing and completely unnecessary. The staff at the doctor’s office stated that they always have issues with cvs pharmacy and not other pharmacy companies.
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March 2023 by Henry Fuller
CVS is unresponsive. I have been working to get meds that are time sensitive and they fail each time and blame everyone but do not address the issues. This is why people fall out of care and are not compliant with meds. I will be filing a report again.
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February 2023 by Anonymous J
Brandon is so fantastic. Three words to describe him would be professional, patient and fantastic! Thank you Brandon!
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January 2023 by France-Marie Vincent
Brandon is so fantastic. Three words to describe him would be professional, patient and fantastic! Thank you Brandon!
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November 2022 by Courtney K.
I really hope this review is being written in the correct place and I'm so sorry if it's not but over the last 2 days, I've had nothing but the most wonderful, validating experiences with the CVS Specialty Pharmacy.My doctor's office has been putting off my reproductive health care for months on end. I finally had a conference call with the office manager there and a CVS rep to check on the status of ordering a prescription for me. The rep was nothing but kind and was quick to get a pharmacist on the phone to answer a couple of questions I had. The pharmacist was also amazing - she completely validated my thoughts and confirmed that my doctor's office had LIED to me. (The office manager then attempted to contradict EVERYTHING the pharmacist had *just* told us, in an attempt to confuse me. It did not work.)I called back by myself not long after and spoke with Amber, who informed me of the options I had regarding this order. I was trying to change the delivery address so I would no longer have to deal with this doctor's office ever again, but unfortunately that couldn't be done. She was super kind in telling me that I could either have them call to change the delivery address (since they placed the order), or I could cancel the order entirely and have a new one placed by my future new provider.Today, I decided to follow through on the second option. Today, I spoke with Aubrey, who had me in tears in the best possible way in less than 5 minutes on the phone. Aubrey is the absolute sweetest woman and I hope nothing but amazing things come her way for all the kind things she said to me. She completely empathized with my position, without me even really saying anything beyond "I will no longer be using them as my primary care physician". Aubrey heard the pain in my voice and she was the angel that I needed in my corner. Thank you Aubrey. I will never forget your kindness today. <3
