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April 2023 by Google user
CVS in Georgetown on 1403 Wisconsin Ave NW has clearly done A LOT to improve the pharmacy!! I live down the street in Georgetown and my experience with this pharmacy was not always the best. Today, I was greeted with the nicest lady pharmacist, who helped me in 20 minutes; made my life SO MUCH EASIER; was an absolute pleasure of a person; went out of her way to be incredibly helpful; and I sincerely hope that you guys keep her for many years to come! I am truly grateful for her help and her efficiency! ❤️✨ God Bless her!!!
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April 2023 by Claudia Dunne
CVS in Georgetown on 1403 Wisconsin Ave NW has clearly done A LOT to improve the pharmacy!! I live down the street in Georgetown and my experience with this pharmacy was not always the best. Today, I was greeted with the nicest lady pharmacist, who helped me in 20 minutes; made my life SO MUCH EASIER; was an absolute pleasure of a person; went out of her way to be incredibly helpful; and I sincerely hope that you guys keep her for many years to come! I am truly grateful for her help and her efficiency! ❤️✨ God Bless her!!!
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October 2022 by Adam A.
Pharmacy technicians have the worst attitude. If you're that unhappy with your job maybe it's time to look for something you do enjoy doing.
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October 2022 by Patricia V.
If I could give a -O I would. Awful customer service. Chewing gum. Sounding as if they just woke up, no energy. If you don't like your job, LEAVE and give way to those people looking for jobs that will take it seriously. They don't transfer the calls, HANG UP on you. You call back and they laugh at your face. They sound like they are in high school. Owners don't want to pay more and have serious people working for them. Such a shame. This country is getting worse by the day.
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September 2022 by Y M.
Pharmacy is the worst. Never staffed, takes weeks to fill prescription even though they say it will be ready in a few days, and are rude to you when you ask them if they have an estimate of when the next medication will be. Originally they said it would take 3 days so I said yes let me put the prescription here, and I had to wait 3 weeks for them to tell me to bring the prescription to a different cvs because they don't have the medication yet. They also never answer the phone. I get that this is a popular CVS because of Georgetown students but the Georgetown community desperately needs a better pharmacy than this one.
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June 2022 by Sam H.
I'm a lay minister with many years of community service experience and I'm also studying theology in grad school. I like to show grace whenever possible, so even when I have to go on Yelp to write about a bad experience, I try to be fair and constructive.But you know, I'm also human.First of all, the employee named Raheem either needs to be re-trained or has to be let go. I don't like calling out employees by name in reviews unless it's for good service but Raheem made me feel so uncomfortable that I'm forced to go public like this in the hope that it will foster change. Until Raheem rung up my merchandise, I had never had a retail experience -- at CVS or other stores -- where I was pressured to accept a subscription. Raheem was giving me the hard sell for the CVS CarePass, by giving me a song and dance about how CVS recognizes that Americans are going through hard times right now and that the company wants to help the community by giving away ten dollars off each total purchase. Blah blah blah.I'm not naive. We've all gone through our fair share of sales pitches for rewards clubs. But Raheem was going for it hard like he was the used care salesman of the CVS world. It was horrific. He wouldn't take No for an answer. He just kept going on and on about things like "But you can take the ten dollars now and cancel tomorrow." And in my head I was thinking, "I don't want to cancel tomorrow. I don't want to do ANYTHING that I DO NOT WANT to do tomorrow."In fact, I was very close to spitting out a lecture about consent.Instead, I just politely smiled and said variations of "no" with increasing firmness. And all the while, my mom was standing next to me, not knowing what to do.What's the moral of this story? That bad customer service experiences happen? Maybe. But the other moral of the story might be that you never know what a customer is going through, so learn to read the room -- or at least try not to make hard sells.You see, the thing is, this CVS is located within a 20 minute walk from MedStar Georgetown. I can only imagine how many people like my mom and I shop there: we are family members of a patient currently hospitalized at MedStar Georgetown. My dad had a stroke and he was helicoptered there from our home hospital in the suburbs to get better treatment. We got a hotel nearby so it would be easier to get to my dad every day during the early stages of his recovery. By the time we were at CVS tonight, we were tired and hungry after a long day of caring for my dad, and we had a lot of merchandise that needed to be rung up.The last thing we needed was Raheem making us feel like crap because we didn't want to accept his offer.While I'm on the subject, I didn't like the way Raheem's coworker -- a man whose name I didn't get, sadly -- scoldingly told me to take all my stuff out of my basket. On the one hand, I understand. But on the other, if you're gonna come at me like that for protocol, maybe you should keep the basket holders closer to the registers. What is the customer supposed to do when you snap at them to take all their stuff out of the basket? Trudge all the way over to the front doors in the middle of a transaction to replace the basket in the one basket holder in the whole store?! Is the cashier going to take the basket back from me after I empty it and place it behind the register? No instruction provided whatsoever. Just take your stuff out. If I wanted this kind of treatment, I would go shopping in the slums of my home country. "Show me your pockets!"I hate writing a review like this in which the antagonists are BIPOC folks. But you know the saying. Not all skin folk are kin folk.Avoid this CVS. Especially when you have loved ones at MedStar Georgetown. You will be demeaned and belittled far beneath whatever medical crisis has already sunk you to your lowest low.
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May 2022 by Megan H.
This is the worst CVS Pharmacy I have ever been to or attempted to contact (and I have picked up perscriptions at a lot of CVS stores). They decide not to fill perscriptions for days and then don't communicate that to customers - or they send you a message saying you need to call them to confirm before they'll fill it and then there's no way to get them to pick up the phone, so you cant get your prescription. (They literally don't pick up the phone most of the time. ) I've been on hold for over an hour (yesterday and today) and no one has picked up the phone either time. They just leave when the pharmacy closes. The staffing is of course the owner or manager's fault, but CVS basically has a monopoly in NW DC and they do not care if they are wasting hours of their customers' time and making it impossible to get prescriptions filled. If you can go to any other pharmacy, it's worth your time to do that.
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April 2022 by mia lovink
Never answer the phone; very limited options to choose from the prompts
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March 2022 by Kathy B.
My experience with this pharmacy in recent months has been horrendous. I used to use it exclusively in the past but will now avoid it at all costs. They often don't have the prescribed medicine in store so you go to the pharmacy and they tell you that it will take several days. That's fine if you can delay taking the medicine for days but if you can't they don't try to help you find it at another of their branches. And if you should need to contact them by phone be prepared to be on hold forever til you give up. A friend spent 5 hours going back and forth to this pharmacy and another CVS nearby where the staff was very nice though I was on hold for at least 30 minutes if not closer to 1hour before my call was answered by the pharmacist. That pharmacist helped to find the medication at a third CVS and I finally got my medication.
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November 2021 by Claire V.
Worst cvs pharmacy ive ever been to. They literally DO NOT pick up the phone. It has happened to me so so many times that when a dr calls in prescriptions they just dont fill them (when they have them in stock). They need more employees. They need a manager to take control of their pharmacy situation.
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October 2021 by S.P. Y.
Terrible customer service by phone. I decided to write this review since I've been holding for 40+ minutes. I have called once every hour for the past four hours, and have yet to reach an actual person in their pharmacy. I have been to this CVS in person at least six times during the pandemic, and its pharmacy is never crowded -- except the first week of Covid vaccines.It has been 50 minutes, and now the phone just went to a busy signal and cut off. This is pathetic customer service.
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June 2019 by A. Camden Walker
Avoid this store at all costs because if you require any help at all: SHRUGS from entire staff AND MANAGER. It's been years and years since I've wanted to warn everyone of this terrible of an experience. I just wanted to buy one thing and I want 20 minutes of my life—and $7– back.
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May 2019 by August W.
Avoid this store at all costs because if you require any help at all: SHRUGS from entire staff AND MANAGER. It's been years and years since I've wanted to warn everyone of this terrible of an experience. I just wanted to buy one thing and I want 20 minutes of my life--and $7- back.
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May 2019 by Alexandra B.
Came in here to get Plan B and snagged a raspberry ice team Snapple because I was thirsty. The Snapple was effective as quenching my thirst. It did its job. The Plan B: not as effective. Taking off two starts for inconsistency.
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January 2019 by Marie-B CDA
Just another CVS pharmacy...Staff is usually very helpful.
