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January 2024 by Jane
The store itself and its manager are friendly. The pharmacy is unbelievably disorganized. They will put you on hold for an hour, put you on hold indefinitely in hopes you just hang up. They told me my drug was being processed and when I walked down to get it they said it was out of stock. They said it would definitely be in stock the next day. I was late to work in order to pick it up and it still wasn’t there. Beyond poor communication and thoughtlessness. They simply do not care.
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November 2023 by Jason Williams
My local CVS is the A-team when it comes to frontline medical care. I’ve never had an issue that they couldn’t resolve.
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October 2023 by Spencer Gardner
Increadibly well run and well stocked. The pharmacists and assistants are also friendly and helpful.
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August 2023 by Beth Lefever
This pharmacy is always well run and the pharmacists are helpful. Excellent customer service. They facilitate prescription refills as a bonus. I have not had better in 5 states.
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August 2023 by Google user
This pharmacy is always well run and the pharmacists are helpful. Excellent customer service. They facilitate prescription refills as a bonus. I have not had better in 5 states.
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June 2023 by Cathy S.
I love the Pharmacy and staff. I have always received great service. They are all professional, courteous, respectful.
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February 2023 by Gail B.
This CVS is beside a metro stop. It has your typical CVS inventory. If you scan your CVS card or enter your phone number, you will get a 20 foot printout of coupons. The pharmacy line was steady and long, even after 5:30pm. It is a decent location. Street parking is challenging.
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April 2020 by Chris Deveraux
This store works well as a corner shop, but fails as a neighborhood pharmacy.They are perpetually unable to fill our family's prescriptions on time. I receive automated text messages when my prescriptions are filled, sometimes weeks after my doctor submits them. When I show up the day I receive the message or the day after, they pharmacist tells me that some of my medications are expired or unavailable.If I call the number from the text message CVS connects me to a useless automated phone menu that eventually calls the pharmacy location. Call wait times in the early afternoon on a weekday take 30 minutes or more.The pharmacy staff seem exasperated and irritable, and in their defense, there is usually no more than one or two people on duty during most weekdays. This means that when you call, you may get put on hold for them to handle a customer, and so you have to wait again listening to the same three minutes of CVS ads repeated constantly, or your call gets dropped and you have to go to the back of the call queue.It's not fair to blame this location for the corporate consolidation of health care in our country, but this store is a prime example of the problem with faceless companies in our communities. My problem is not that the CVS staff make mistakes or that their stores seem understaffed and overwhelmed.They simply don't care.
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October 2019 by Hard Rocker
Very convenient location.
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May 2019 by Madhu R.
The red headed woman who works at the pharmacy is incredibly rude. Just a really terrible attitude for no apparent reason. She also gave preference to the white people waiting and seemed to be annoyed to serve the people of color.
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January 2019 by zhg w
Guys are so nice!
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January 2018 by Wilson B.
Two things brought me into this particular CVS. Me being thirsty and the building itself. I have been on an Art Deco kick as of late and that has lead me to try to spot the buildings in D.C. that encompass the style. MPD headquarters and the Hecht's building are two of the more exemplary examples. Outside of grandiose edifices like those, D.C. has plenty of apartment buildings, store fronts and commercial strips that capture Art Deco motifs, some more subtly than others. Using HistoryQuest I found out that the building was built in 1936 with a Jarrett C. White as the architect, no George Santmyers but he'll do. For my thirst, I bought a Trumino protein drink. It was clear and not too pricey. I like that there were plenty of self-checkout machines but this particular day, they were all Card Only. Oh well, in and out and a building admired.
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December 2017 by Ted F.
Like all CVS pharmacies in the greater DC area, this one is an insulting mess to the residents of DC, understaffed with long lines. But this one is particularly bad because their shelves are perpetually empty. I've been to this one four times for basic OTC cold medicine and supplies that stupid DC nanny staters require to be dispensed by a pharmacist. And I'm literally 0-for-4 because each time CVS is out of stock. It's 2017: how hard is it for a national chain to have computer-managed inventory? I finally complained to management and they blamed corporate HQ and said that it's a continuing problem. So I know not to go to this location until Amazon or Walmart buys CVS, fires the deadwood and makes it work.
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November 2017 by Sue S.
To be fair, I generally have a check-out issue with every CVS, every time. So perhaps the fault lies more with the corporate system than the individual location. (No, it's NOT me. I simply want the discounts I am entitled to, those that show up in my app but somehow fail to make it to the cash register.) Similarly, I do not find many CVS employees--anywhere--to be the friendliest. Again, I am thinking this is a corporate issue, as employee satisfaction seems dismally low. Having said that, this particular location, though on the smaller side with more limited hours, is my favorite in the area, a necessary evil because the savings CVS sometimes offers makes the trip bearable. It is always clean, there are plenty of staff to help and the layout makes things easy to find quickly. I like the location as it's a nice, uncrowded walk over the bridge and there are no professional panhandlers in front of the building harassing you for change. (After living in the District for awhile, you learn to tell the difference between the truly homeless, whom we like to help, and those who consider conning to be their job.) Because it is a smaller store, they don't carry pet products and sale items sell out quickly. A few employees in the store are super nice and friendly (particularly those working the floor), others not so much and there is one manager who seems to be a nightmare to work with. It was bad enough that she treated a customer (me) like a criminal who was trying to pull a fast one on the company, but to the cashier who had no control over the check-out issue, she was abominable. I actually apologized to the cashier for "causing" the problem because I felt so bad for how the manager had spoken to her. During my most recent visit, the check-out system stopped working altogether in the middle of my transaction and they had to move me to the next register. The couple checking out next to me was having an issue as well. It took at least 10 minutes to check each of us out. First world problems, to be sure.
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September 2017 by Tone L.
Katongo is the slowest cashier on earth and has zero personality counting out a $5 bill and 54 cents took a full 2 mins I got things to do so I will skip this pharmacy