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September 2023 by Maria M.
Dang! This location isn't what it used to be. What a shame because this CVS was my go-to for toiletries and snacks. However, once the pandemic was in full swing, empty shelves and racks became the norm.Now that the pandemic is officially over, I thought things would get better. Unfortunately, things have gotten worse. Empty shelves and racks still exist. Brand names have been replaced with lots of generic brands. Prices have gone through the roof.And the shoplifting! The shoplifting is out of control at this CVS. On top of that, I haven't seen a security guard here in a good minute. Witnessed four shoplifting incidents in two months. The most recent incident? Watched a shoplifter walk right out the door with a pack of Huggies diapers. What the hell? Talk about brazen and desperate.Anyhoo, I'm glad that CVS is finally putting these shoplifters on notice. Just about everything in this store is under lock and key...toothpaste, deodorant, candles, toilet paper, toilet tissue...you name it.On a good note, this location has a well-stocked pharmacy. Giving an extra star for the friendly employees and self-checkout station.
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August 2023 by Lea L.
Great Customer Service! The lady was very nice. I just needed something quick to drink.
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June 2023 by Bennett L.
This is a loser of a CVS. Dirty, strewn with litter, shelves sparsely stocked. Today I went in and found that there were neither carts nor baskets available. As in ... none. All gone. "How can that be?", I asked the clerk. "I'd have to ask the manager," was the reply. I didn't recognize this clerk ... the turnover of personnel in this store is phenomenal. Nobody stays for long. I have been using this CVS for four years. It has gone from bad to worse. Oh, and if you want to use the pharmacy, make sure you avoid coming during the lunch break the pharmacy staff takes.
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June 2023 by Google user
Impossible to fill a prescription and when they finally did 3 days after I ran out, it was 5.2 times the cost at Walmart. So I transferred it back to Walmart and have to commute an hour one way to pick it up. I'm gonna do CostPlusDrugs as soon as I possibly can
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November 2022 by Karen B.
They were closed by 10pm today despite the sign, automated phone system, and website saying they're open until 11pm.
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October 2022 by Drew Hairston
Worst pharmacy of all time. Staff is rude and constantly late when filling prescriptions. They send out notifications that your prescription is ready to pick up, but I've waited over a week for them to actually get them filled. Every time you go back to ask they tell you to come back in 2 hours, then just close the pharmacy or go on break. Someone needs to fix this. Not everyone has the luxury to wait on drugs. These are people's lives and health you are playing with.
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October 2022 by Andrew Grizzle
The current pharmacist never answers the phone. Even when I'm there they walk by the phone that's constantly ringing. Customer service is lacking. When some people show up, help is offered, there is eye contact and an explanation as to why the prescription is not available etc. With other customers their presence isn't readily acknowledged, there is no eye contact and no effort to explain any follow up questions.
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October 2022 by lucas ciapetta
Did have a lot of problems with lost perscriptions long wait times substitutions insurance issues etc, but the system is challenging so?\\u200d♂️
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September 2022 by Art L.
This is a good store with a helpful staff but they sometimes close early as 10:00 p.m. despite the advertised closing time of 11:00 p.m.
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September 2021 by Kevin D.
Great Customer Service!This CVS is located literally above the "Van Ness" Metro Station & across the street is the Univ. of the District of Columbia. I got my errands done quickly. So quick I don't have photos. Visited CVS (Sept. 7, 2021) mid afternoon.The store well stocked. The customer service is great. Ready to checkout A store associate standing @ the front of the store walked me to the Self Checkout & even offered to scan the item for me. I had a large package of paper towels.I scanned my item, system noted a problem.The sales associate quickly returned resolved the issue. I finished checkout & was on my way.Great customer service.
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September 2021 by Leslie A.
In this country, having a diploma, say pharmacist, does not ensure education and good manners. So it is in this place, after being treated with an attitude of disrespect at the counter by none other than the leader. That in addition to the times when there are only one or two people in attendance and a line waiting. The whole store is a dead place, i never see a Manager, and, amazingly, as per my research, there does not seem to be a District Manager!Be careful with good reviews, they might be years old! CVS has turned into a disgrace, and the 4309 Connecticut, worse.Will now explore Amazon Pharmacy or wait for Wegmans to arrive.
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July 2021 by Dan M.
If you need to buy something from the store, or print photos, then this location is convenient and easy. But if you need the pharmacy, do yourself a favor and avoid them. They are hands down the worst pharmacy I have ever gone to. Due to the location, I have sadly had to endure them for years, and it has consistently been a struggle. I think I need a prescription for the stress that the staff have caused. The two primary issues are (1) inhumanely rude staff (people this nasty have no right to have any job where they deal with customers, let alone a job where you are supposed to assist people through their stressful medical issues); and (2) they purposely under-staff the location at all hours everyday, so you can never reach them. I routinely spend 20 minutes or more on hold for any little thing, and they usually say call back because we're too busy to deal with you right now. Just picking up a prescription is a stress-filled all-day adventure.Then there is the app. They tout the CVS app as a selling point for choosing them over competitors. But when you use it, the CVS app always says you cannot order through the app and need to call the pharmacy. Then when you call, they say you should go to the app. Don't fall for that, though, because then you will be on hold for 20 more minutes when you call back to tell them the app isn't working.They are good for nothing but making lame excuses. I have finally left CVS behind for good and suggest you do the same.
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May 2021 by Marilyn Lantz
I am a regular customer at the Van Ness location and my hat’s off to Dana and his staff. They are friendly, courteous, knowledgeable and one extra kudo for Claudia. She is the greatest!! Thanks Dana; you guys already deliver and are top notch.
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September 2019 by Rob M
Terrible pharmacy. They have a serious problem with their pharmaceutical supply distribution schedule, being out of medications for sometimes weeks at a time. They subject you to unreasonable hold times and they make the fact that they are frequently out of medication your problem.
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January 2019 by Pegah L.
The worse CVS store ever! So incompetent! Pharmacy doesn't open till 10 and when it does they don't answer your call or hang up on you. The store website says they open at 8...Store staff are useless, couldn't be bothered to walk to the back of the store where the pharmacy is. Which I could give this place a zero star.