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February 2024 by Ivan Dervishi
Customer service is very bad. Employees just stand there waiting for customers to leave instead of helping anyone
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February 2024 by Maylin Jue
If you have a scheduled prescription, don't expect them to actually use that information in advance. I had a prescription where I was out of medication and scheduled for refill today and need to be on. I received a message at 3:55 pm that they were out of stock and had to order it. I called (after holding) and asked if they can do a partial refill and they can't and said I had to call other pharmacies. I asked if they can please look up if other CVS's have this in stock, and was put on hold and had to re-explain the entire issue to someone and finally got some CVS locations out of them. Luckily, the first CVS pharmacy i called in Tenleytown actually picked up, pulled over the prescription, and refilled it immediately. On my way home, I stopped by this CVS to ask how this happened, and the pharmacist was completely unapologetic and says they just pull down the list for the day and do not looked at scheduled prescriptions in advance. She kept emphasizing how many prescriptions they fill and clearly did not care one bit that they screwed me over with such a poor process.
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January 2024 by Jam Jam
Sloppy, Inadequate, and Sub-Par.It’s truly a sad testament when the nicest associate was the Self-Checkout Machine. If you’re going to treat travelers as if they’re social pariahs, then at least have developed loss prevention who know what isle the products are in AND associates who don’t wave you off- especially after you inform them that you’re seeing is impaired due to breaking your glasses.A FEW of the Opportunities missed:- The chance to offer exceptional customer service by offering me a basket or offering to place my items at the register through a closed ended question.- The chance to upsell me by showing me where the reading glasses are AND/OR offering to personally assist me the duration of my visit.And just to be slightly petty, this location doesn’t have ANY Product in stock so I don’t know what they think anyones going to steal! I’m sorry but I don’t need to steal your 12 boxes of Trojan Magnum Condoms… Do better by being better.
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January 2024 by Yolanda Jones
MY EXPERIENCE WAS WONDERFUL
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December 2023 by Hyo Lee
Overall, I had awful experiences in their pharmacy. When they are out of supply for a prescribed medication, they'd send me to other location, where I'd find out that they are out of supplies too. When I ask the staff to transfer my prescription so that I could receive the medication at other location, they would tell me that they will do it and then I would realize they actually hadn't when I get to that other location. Not only are they very unhelpful and ineffective, they are also unwilling to help. I am astonished by their blatant lack of respect for my time and medical needs.
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December 2023 by Josh R
Pharmacy: everyone including the pharmacist seems miserable, resulting in all customer interactions being miserable. If you have any issue there is no help on their end to get it fixed. They just tell you they can’t help you. They also told me something wasn’t covered by insurance and had to pay out of pocket. I asked them to check again, they pushed back saying it’s not but I insisted, had to wait while they took their time and lo and behold it was $45 cheaper. All the while with a terrible attitude. Retail sucks, I get it, but the reality is you reap what you sow, try to provide some customer service. Prescriptions NEVER READY.
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December 2023 by Mabe Garcia
Honestly a mess! Boxes all over the store at prime time day for buying on Sat! I asked for help to look for eye solution, the lady was having a conversation and couldn’t be bothered. The store was a mess! Unruly and chaotic. Recommend upper regional managers check on this location. Not worth going if the whole store has things on the floor.
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November 2023 by Jess Turner
there’s newer staff which i’m happy about but they all have the same habits: they watch you like a hound. it’s saddening because the newer staff are friendly (except the women, who only greet people they think won’t steal) but they all seem to focus on the fact that people steal which, no one can control and they don’t have consistent security which CVS can afford. it’s not their job to hound people they literally do it willingly but it just becomes harassment because what are you going to do? CVS has so much money and insurance on top of that and to that fact, maybe i should just steal if you treat me as such. this is my neighborhood store but i’ve been taking my extended walk to up to Target for my hair products
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September 2023 by Jeriann Hayes
Hard to find anything to buy at this store-the shelves are so empty, it’s hard to tell if they were just robbed blind, or just really bad at keeping decent inventory. Prices are super high, best to skip it and have WM deliver.
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August 2023 by Queen Bee
If I could give the people back in the pharmacy a negative 1,00000000 I would. They were so hateful to me and just rude!!! The lady up in the front of the pharmacy was awesome she was very polite and had manners. I was in there this morning 8/7/23 at 9:15 am. So please check your staff that was working an address their behavior!
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July 2023 by Joshua Hopkins
Good store. Clean, plenty of stock. Self check out is very easy. Automatic doors at the entrance doesn't open all the way so be careful.
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July 2023 by Harper
Good store. Clean, plenty of stock. Self check out is very easy. Automatic doors at the entrance doesn't open all the way so be careful.
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May 2023 by Daynesha Johnson
The Ladies Who Worked at the Pharmacy on 4-21-23 are the rudest workers I’ve ever encountered, I got there at 1:10 and had to wait while there was a couple of people ahead of me , so while talking to one of the ladies another customer comes up and the lady in the white jacket just closes the gate at 1:25 because they were going on lunch at 1:30 like literally closed the gate in our face as the other lady still had my insurance card so I’m literally talking to the lady behind the gate ! It was rude and very unprofessional.
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March 2023 by Kirsten Quinn
If you have the ability to go to any other pharmacy, I urge you to choose that pharmacy over this one. Two different prescriptions of mine (necessary daily prescriptions) were withheld by this pharmacy on multiple occasions. I suffered the impact of not having these medications and the pharmacist offered no solutions or sympathies. It’s been a horrible experience, a demeaning experience, and one that has left my health in a worse position than before. Despite authorization from my doctor and my insurance provider, this CVS unilaterally decided they would not give me my medicine.Do not use this pharmacy. They treat customers horribly and put them in dangerous positions by withholding necessary medication.
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March 2023 by Kat
This pharmacy is terrible. The pharmacists cannot be reached by phone ever. Refills are hit and miss. Sometimes my filled meds have gone missing?? Do not in any way expect speed, reliability or friendliness. The employees do not care and cvs doesn’t care about its employees.
