-
March 2024 by Meg Greer
The pharmacy used to be great but the place is understaffed so people are rushed and rude.
-
March 2024 by Luna Lavender
They have always been rude and slow but my last time there I was actually disgusted! A woman was biting off her acrylics/gels while helping people. And I mean hands deep in the mouth. Of course I didn't get my prescription because they said it will be a hour after coming In 3 separate times earlier every time my doctor called it in. NEVER GO HERE
-
February 2024 by A Jimenez
Is there a negative star? Simply stated to work there you must be rude and unprofessional.
-
January 2024 by Martha D.
Pharmacy has not gotten any better. Customer service is lacking. Rude telephone and face to face interactions. Apparently the Pharmacist continues to allow this behavior according to previous yelp reviews. It appears the Spring Valley/American University community is starting to take their business to other pharmacies outside the community because of the poor interactions and service received here.
-
December 2023 by Joan Silver Lowe
Took over a week to get a simple Rx filled. Impossible to contact them by phone. Can't even leave a voicemail. Even doctors and CVS Customer Service can't get them to pick up the phone. This used to be my go-to neighborhood pharmacy, but I now have to go elsewhere. Don't let your doctor send a Rx here unless you are prepared to make multiple in-person trips to the location to get information.
-
October 2023 by Lisa Gilpatric
This pharmacy used to be my favorite. It’s gone downhill and fast. What happened to pharmacy management is dreadful. Will need to change if things don’t improve.
-
October 2023 by Hugh Barrett
Always seem to be out of basic things. Went in for greeting cards and wrapping paper. The display was abysmal. No wrapping paper at all and no one to help. This is my neighborhood store and the experience is consistently disappointing despite the renovation.
-
September 2023 by Michael Mitsanas
The pharmacy is chronically understaffed. Routine prescription refills often take days to process.
-
September 2023 by Elle Cee
This used to be one of my fav CVS. Convenient near my job, and they always had my meds and customer service was A+. Last year or so, it's been downhill. My doctor will send them my prescription sometimes 2 weeks in advance, but whenever I call they 'never' have anything. Have to speak to a pharmacist every single month because they don't look at my script until I call. Today I have been trying to reach them about my Meds, and the phone rang for 20 mins. No one picked up. Called back 30 mins later, someone picked up after 2 mins, then she put me on hold and never came back. Left me on hold for 10 mins. Now it's been 4 hours later, called after 5 mins of the phone ringing, someone answered and hung up. And this has been happening on a monthly occurrence.
-
September 2023 by Cesca Thorne
Absolutely terrible cvs. They are so understaffed which causes them to not care at all about customers. I had to come twice yesterday because the first time I was told it would be ready in 1 hour. Then I come back and tell me that they won’t have it until 4pm tomorrow. I am now here again and they still don’t have it. My well being and health is impacted by the way they run their business. Find another pharmacy
-
September 2023 by Sungjun Hong
The old woman putting on hijab(I don't care what it is. She is just disgusting) are very impolite to customers. She volumed up voice from the beginning. She is mad at her work by default. She asked me to sign in to the cvs without informing it charges me 5 dollars every month. Yes I will get 10 dollars coupon but it is another thing. She violated the rule.
-
September 2023 by irina whittaker
I don’t have a wors experience with pharmacy lake in CVS in Massachusetts Ave .Very bed costumer service, I was waiting for my mom medications 4 hours. After 4 hours no baby knows what is going on.
-
September 2023 by Bryan Lennon
Had a prescription called in 8 days ago and it wasn't ready for pickup because the rude person who answered the phone said they are "short-staffed and have been for months". Seeya!
-
August 2023 by Nicholas Lefevre
The one star refers to the pharmacy operation. This has been my CVS for years but in recent months the pharmacy operation has collapsed. There appears to be one person who works hard. The rest spend their time gabbing. The lines are extremely long because there is only one person working.
-
May 2023 by Jacob Poliskin
worst customer service ever. not one pharmacist picks up the phone. nobody open to helping. its wild. probably going to start going to walgreens from now on.
