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January 2024 by Ryan Brown
Long time customer. From 5 star to 1 star. New owners…who don’t seem to care about their customers or the employees they inherited. They mark the price up 15 percent and then immediately after getting charged they sneak in a deceptive email about “enhanced security” which means no off hour fab access. Most normal people who work during business hours have to plan a special weekend trip b/w 10-2 on Saturday to get their wine. It was the single most important aspect of why we chose them. Now we are looking for a new storage place.The current employees are amazing and would get 5 stars…but they aren’t making the money, the owners are. That’s why customers and employees seem to be jumping ship
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January 2024 by Jimmy Gardner
I have been a long long time customer with Domain and until today it has been a great experience. My credit card was compromised recently and I am still catching up changing it for auto payments. I didnt realize my Domain account was on it. This my account came past due, not even a. month. The initial notification was marked spam, so I didnt see it. Today I got an email from John threatening to place a lien on my wine if I didnt get the bill paid .... a bill that was due not even 2 weeks ago. amazing terrible customer relationship service
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May 2023 by Tim G
Best wine storage in DC
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January 2023 by Amanda Sauer
We have been using Domaine for almost two years now and have been quite happy with the facilities and service.
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September 2022 by E D
Customer service is zero, non-existent, afterthought.
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May 2022 by Edward Shin
Customer service is zero, non-existent, afterthought.
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April 2021 by Jay Brown
My wife and I used Domaine to store the bulk of our wine and spirit collection while we lived out of the country for a couple of years. Their knack for service, positive dispositions and willingness to make sure we got our money's worth will ensure that we will only use them in the future for our storage needs.
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August 2020 by eric huffman
Just starting to store our wine here. So far so good.
