Long lines at rush times and not great customer service.
August 2018
They're always out of most bagels by midday, and rarely have lox. Coffee is great, but a bagel shop should generally have a reasonable supply of bagels in my opinion. Staff are friendly though, and they usually get my order right.
August 2016
THE place to get bagels and coffee every morning. Get the Turkey Cheese Melt or any of the coffee cakes. My only gripe is the service, but they're efficient. My orders are usually correct and the staff members are very rushed.