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March 2025 by Waleed
Do not rely on them. Booked a car, showed up, no car available, no explanation. No fault to the employees obviously, but absolutely trash company. Seriously, don’t depend on them.
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March 2025 by Elga Gruner
It was an excellent experience renting a car from the Enterprise Union Station. My family and I rented a car from here for a week in Feb 2025 for a family vacation down in DC area. The car was clean. Friendly staff and great service. I highly recommend.
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March 2025 by Hanning Deng
I’d like to share some positive feedback about Kevin, a representative at this Enterprise location. There was an initial issue with the volume adjustments in the first vehicle I was given, so I switched vehicles a few times. Kevin was patient, friendly, and always helpful, even offering a free upgrade. He also provided a 25% discount when I returned the vehicle.
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February 2025 by Ram D
I would have given it 1 star if it weren't for Mike Bateman. He is extremely knowledgeable and helpful. The other employee completely messed everything up.
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January 2025 by Zee Ibrahim
I reserved an SUV, but they were out of SUVs for the day. The representative provided subpar service, failing to initially offer the ticket required to exit the parking lot. I had to go back to retrieve it, causing unnecessary inconvenience.
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January 2025 by Grant Miller
Enterprise will reply saying they have no control over anything and I should contact them to discuss the matter. For anyone considering Enterprise in the future, please understand that contacting Enterprise will do nothing other than put you on hold for three hours and then you can leave a complaint and then you’ll never hear from them again. Buyer beware! There is no worse company in the world with worse employees and a complete disregard for customers. There are other agencies inside Union Station: Avis, Hertz, etc. Don’t use Enterprise!
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January 2025 by Greg Mella
I reserved a car with them and confirmed with someone in the physical office that the car would be available and when I showed up. When I did show up, they told me they had no reservation and they had no car. Everyone inside that office is mean spirited and incompetent, as if they take great pride in not helping people
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December 2024 by Ashley Evans
I was told by my insurance that a car would be available but couldn't get ahold of anyone to confirm. The phone rang for 3 minutes with no answer, and then the voicemail was full. I called 7 times with the same result. When I showed up for the rental car, none were available. It would have been nice to know, if only someone answered the phone. Waste of time
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December 2024 by Alvin Kibaara
Absolutely horrible experience with Enterprise union station after renting a car here for my first time. I received a claim notice about a month after my rental end date alleging I had damaged my car which was completely absurd. They sent me photos showing minor dents in different parts of the vehicle (attached photos) and are accusing me for being responsible. I disputed the claim which they were quick to deny. In addition, there was no check or walk around conducted prior to the rental which they said its because that’s not their policy at that branch. They mentioned their policy is to take pictures prior to approving a rental and comparing it to pictures taken after the rental and so I have no defense as I dont have access to the pictures they took prior. I’m currently in the process of disputing the claim but I wanted to share this here to 1) strongly discourage anyone from taking out their rental at the union station branch and 2) take pictures / videos prior to the rental or request a walk around before taking the rental if you have to use the branch. Thanks
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November 2024 by varun reddy
Ask for Mike Bateman. He is the best guy. He helped me out recently with my rental. He gave me the best upgrade. He is patient and very helpful. Real nice guy. Would totally recommend him. great experience
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November 2024 by Mateen K
Reserved a car. Arrived and was told they oversold the cars. Since they didn’t have a car they can’t help. Manager was dismissive and didn’t care. No help reserving at another location or assisting in offering a discount. Associates claimed they tried to call me. No missed calls or emails. Said the phone number had extra digits. The extra digits were the country code to the United States. Customer service is a -0
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October 2024 by David Cruz
Excellent location. Mariia was fantastic and helped me.
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October 2024 by Ryan Bowers
Showed up to pick up my reserved vehicle only to find out they had no cars. Not sure if they know the definition of the word “reservation.”
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October 2024 by June Johnson
The customer service I experienced from Rashawn (sp?), Roland, and Mike were above and beyond. Literal 5-star review because the guys at your Union Station location (99 H St NE, Washington, DC 20002) are wonderful and the reason I will only be using Enterprise from now on. They deployed quick thinking, great attitudes, and kindness toward me on a very stressful day that had started with 2 canceled reservations through Uber Rental/Avis. After dealing with abysmal customer service at Avis, I reached out to Enterprise and reserved a car with no problem.
I was able to make it to NY on time for my panel discussion event, which I would have entirely missed if it had been up to Avis/Uber Rental.
Thank you again!
A forever customer,
June Johnson
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October 2024 by Sarka S
I had hoped to write a positive review about Enterprise, but my experience has been nothing but frustrating.We rented a car on Thursday, September 19th, from Newark Airport at 11:34 PM and returned it on Friday, September 20th, to Union Station, Washington, DC, at 5:45 PM—well within the 24-hour period of our one-day rental. The representative at Union Station confirmed everything was fine and instructed us to leave the car and keys in the dropbox before the office closed at 6:00 PM, which we did. However, when I reviewed the rental agreement sent to my mailbox the next day, I noticed that the return time was incorrectly recorded as Saturday, September 21st, at 6:59 AM, leading to double charges. I immediately called the representative, who assured me he’d made notes and would pass the information along. Unfortunately, things only got worse from there. The local manager contacted me via email but no help whatsoever. When I called again, I was finally given a new update and told to wait another three days. The last update I received, six days ago via email from the local manager, was that they were having technical issues correcting the error due to a system glitch. There’s been no further communication or resolution despite my continued follow-up emails.
I’m extremely disappointed by the lack of customer service and responsiveness from Enterprise in addressing this issue.
