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November 2023 by Fraiden Braithwaite
The facility is always clean and very well maintained. The Jen and the entire staff are friendly, greet me with a smile, and doesn’t mind answering my questions either by phone or in person. The only self storage company I’ve used in this area.
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November 2023 by Darrell Patterson
Mrs/Ms Anguilar is amazing at what she does! Her customer service is unmatched. She goes above and beyond. I’m sending this to let you guys know what excellence you have at 1250 Taylor St. NW, Washington DC 20011
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November 2023 by Hermela Aynalem
Their staff is not only friendly but also highly skilled. I was completely impressed with their professionalism and customer service specially with Jan she goes above and beyond to make her customers satisfied and happy. Thank you so much!!!
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September 2023 by Rachelle Mehdi
Jan, who is the manager at the Extra Space Storage location in Washington, DC on Taylor St NW, is absolutely amazing. She did everything within her power to ensure that I secured a storage unit starting on the date that worked best for me, and at the best discounted promotional rate available. She was so helpful answering all my questions and followed up with me via phone to confirm all my needs were met. I would gladly work with her again. Excellent customer service!
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September 2023 by Des
They will double the price at this location within three months. You will have to be willing to call customer service, possibly speak to an agent who will probably give sub par service and sass, eat the cost, or close out your rental and open a new one using the web rates. I also have a public storage unit and this has never happened, in regards to the hastiness of the price jump, or the percentage rate increase by 50%.** The reply from Extra storage is odd since it was their customer service agent that told me I could close the account and open another the same day. Very odd- like I said be wary of this place and their customer service.
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September 2023 by Austin W.
Just rented a 5x10 unit. I also have a unit in another city. Dion at this location was great! Helpful and nice.
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August 2023 by Kevin Fitzgerald
Moving into and out of storage is never easy, but Jan made the transaction easy and even enjoyable. She was very capable, helped size the storage space we'll need and did it all with a smile. First rate excellent service -- couldn't ask for more.
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August 2023 by Quiara Lessard
Kenny helped me so much. I was calling around to ask prices and things because I’m trying to move closer to my mom and he was very friendly and helped answer all my questions. I appreciate his patience as I’m sure he gets these questions a lot but his positive attitude never wavered I was very appreciative! Thank you Kenny!
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July 2023 by Lydia Cunha
The facilities are great: clean, safe, air conditioned and lots of indoor parking. But what made all the difference was Kenny. He is knowledgeable when it comes to size, insurance needs, etc. On top of it he is very polite, courteous and attentive. Very efficient also, he for us all set up promptly. We were just shopping around for a space but Kenny made us comfortable getting the space. We rented on the spot.
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July 2023 by Jose Salguero
I have several months using this storage at Taylor St NW and, is a nice experience, the place is clean all the time and the staff very friendly and professional. I recently upgraded my unit to a bigger one and they made things very easy for me,I did the change by phone and the lady (the manager I guess) was always trying to do the best thing for me which I really appreciate. I’m sure I’ll use this storage for a long long time :)
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July 2023 by Ben Brandon
Had a great experience with this Extra Space Storage location. The pricing was fair, the customer service was excellent, and the location both the most secure and clean storage facility I've ever used. Will be recommending to others.
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June 2023 by Guthrie Angeles
Very simple process, I showed up to the location, and Jan was available to walk me through two storage unit options I was considering. She answered all my questions and was very helpful. I finalized the unit and payment for rent and insurance that day, and have found the overall experience of accessing the unit to be very easy with the access code. I particularly appreciate that the parking area has a bike rack since I often come to the unit with my bike and trailer.
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June 2023 by Ricardo Diaz
My overall experience has been great thus far. I had so many questions before placing a lease and Janury was kind and friendly answering all my questions and showed me the storage room unit before booking. She also walked me through all the steps multiple times with so much patience so i could feel at ease that this storage room location was the right fit for me. Thanks so much!
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June 2023 by Spencer Bruttig
So far so GREAT.Kenny walked me through the process of renting a space. He was incredibly helpful, personable and kind. Space is clean and feels secure and looked after.
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June 2023 by Victor Kamara
We came in on Sunday just after the opening. The customer Service person was veery helpful. It was easy to get in, unload the items and leave.
