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February 2024 by Egor Malkov
I had a good experience with Farragut Medical & Travel Care. The staff went very efficient and helpful. My appointment went pretty smoothly. Dr. Bergstrom was very kind and attentive. I really like the absence of any hidden/unexpected costs: I actually paid the $ amount I was told when I made an appointment by phone. Thank you!
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February 2024 by Morgan
I'm writing this review in connection with my mother's visit to this practice ahead of her trip to Cote d'Ivoire and Nigeria. My mother's GP was unavailable when she called for travel advice, so the nurse directed her to this travel clinic. They advised my mom that she needed SEVEN vaccines ahead of her trip. To be clear, she only needed one, but they took advantage of the fact that she didn't know any better. They administered all seven of the vaccines on the same day, which is so ludicrous I am still reeling at the thought. Obviously it's not unheard of to administer multiple vaccines at once, but knowing that (1) they were not all necessary, (2) she would be traveling for over 24 hours shortly thereafter, putting her body under additional stress, and (3) charging her for seven instead of just the one means they brought in over $1,000 instead of just $200, the choice to subject her to that many at once seems DEEPLY UNETHICAL. The deluge left her feverish with flu-like symptoms for the entirety of her time there and she is only just making a full recovery, days after her return to the U.S.. I'm not trying to sound like an anti-vaxxer as we are militant about getting our annual shots, but I am incredibly unimpressed. Medical care comes with a degree of trust.I am giving this place the courtesy of two stars only because it was relatively easy for my mother to make an appointment here in a tight window and they were very flexible with timing. Of course, I imagine it's easy to be flexible when you're banking on a significant pay day.
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December 2023 by J
Rudely rescheduled me with less than 24 hours notice without any alternatives that day.Update: after traveling all the way down, the civil surgeons refused to see me after confronting me about the 1* review.
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November 2023 by Annslee Bottoms
I had an awful experience at Farragut Medical and Travel Care. They were disorganized. They misread my vaccine history, and then up charged me because of their mistake of misreading my vaccine history. They have a clause stating there is an increased consultation fee if you don’t get a vaccine during your appointment, and because they misread my vaccine history, which I submitted before my consultation, I was ineligible for the vaccine I had planned to get. I was the one who pointed out this error as I was reading over my patient rights and the nurse was getting ready to stick me with the needle. I could’ve been seriously hurt and sick! Instead of apologizing for their error, Farragut Medical and Travel Care charged me an extra $65 for not getting the shot which I medically was ineligible for, and management came into the room to blame me for the situation. I did not raise my voice, cause a scene, or fuss, but I was so disappointed with how management lacked accountability. Additionally, they had poor communication between the front desk and the medical staff, as they had no clue what had happened to me and tried to charge me many different prices before settling on the up charge. I also had to ask multiple times for accurate and complete documents before leaving. The doctor didn’t even date my yellow card. They were not compassionate of my situation, and I would not recommend this establishment to anyone.
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October 2023 by ΚΩΣΤΑΣ ΚΟΥΣΜΑΝΗΣ
Worst place been ever !! The doctor started yelling at me while I was calm and when I asked her to low her voice she shouted at me like don’t talk to me like that and she kicked me out of the room…. That’s what it is over there. People who don’t respect their clients..Book an appointment with your own risk!!
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September 2023 by Nils Hünerfürst
Finally a good place to have Yellow fever and Rabies vaccine available. Appointment process was easy and team was super professional.
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July 2023 by Paxton Helms
I have been going to this practice for 18 years, originally for travel shots and now for primary care. Wonderful people, easy to get an appointment, thoughtful and prompt follow up on labs and the like. It feels like concierge medicine without the annual fee. Cannot recommend highly enough.
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June 2023 by Lena Al-Marzoog
Surprised by the negative reviews. The front desk staff was very nice. I was able to make an appointment very quickly and there was basically no wait time at the appointment. The doctor was very practical, efficient and willing to answer any questions. There were no “hidden costs”… I paid exactly the amount they said I would owe when I inquired about costs at the time of making the appointment.
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March 2023 by Shenlu Xu
Extremely rude receptionists ruined our visit. They refused to also let my husband come in the clinic, citing a policy they couldn’t even locate or show us, while our toddler was scared crying in the room. The office manager is the worst person you will meet in your life and a racist. The doctor was literally reading from the CDC website. They also charge a $145 “appointment fee” no matter what and they don’t take ANY insurance. We ended up leaving because we don’t trust this place or anyone working here. Avoid at all cost!Update: Unbelievable. If you want a provider with ZERO integrity. this is the place for you. See their response below. They basically shoved my husband out when he tried to call me to find out what was happening after he heard our kiddo crying. No one was talking “loudly” other than the three grumpy receptionists who couldn’t even explain their “policy”. And who were the “other patients” you were “helping”? We were the only people there the whole time. Of course he would be angry after you treated him with disrespect and verbally insulted him.We made the right decision to leave. We ended up going to another clinic with friendly staff and reasonable pricing. Don’t get scammed by these people!
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September 2022 by camease cunningham
over priced vaccaine's. I don't recommend going here. They also messed up my other covid test by giving me the wrong patient test results
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September 2022 by Bryan Blankenship
I’ve been to this office several times over the last few years and they are so helpful. Dr. Bergstrom knows all of the details about international travel and took such great care to explain and recommend precautions we should take in advance of a safari trip. I’d highly recommend them!
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September 2022 by Ashley Hurd
Wasn’t here for me but with someone else. Just witnessed second hand the treatment given to staff. To gossip to other employees about another employee and your suppose to be the leader of your employees is very unprofessional. Not a team work environment & it just put a bad taste about the type of business you are running.
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July 2022 by Nick Thiros
Would only use this place as a last resort - and do not under any circumstances talk to them on the phone. Even if you speak with them for less than 60 seconds (e.g., to book the appointment), they will charge you over $100 for a "doctor visit" that cannot be reimbursed by insurance. And they will refuse under any circumstance to reverse the charge. Sad to see folks taking advantage of a public health crisis for extortionEdit: The snarky, condescending and unproductive reply you see below (presumably by the office manager who may just be the most rude person I have ever interacted with in my life) should tell you everything you need to know about this place. I had no problem paying $175 for a covid test - I did have a problem getting sneakily charged an additional $125 for a 60 second phone call to schedule my appointment with absolutely no warning that I would be charged
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June 2022 by Chelsea G.
Super fast and easy! The woman who answers the phone was nice and very accommodating. They were able to schedule me within hours that same day. I was seen right away with no wait. They gave me all the vaccines and prescriptions I needed. I called back and was disconnected while on hold and they called me back right away. They are kind, fast and will definitely provide you with what you need for your trips. The only error was they *need to update their fax number* There were 3 different numbers. The one they told me, the one they typed in my email and the one on their website are all varied by one number. I was not able to have my doctor send them my immunization records. Outside of this fabulous. Will use again
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June 2022 by Brian Clayton
My wife and I have been here three times to be seen for skin cancer screening/ follow up .. each time we wait over an hour in the waiting room with no explanation. I understand emergencies occur but obviously this is an office that over schedules to optimize income regardless of courtesy to the patient. If you have an appointment here, block out at least 2 hours to finish
