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September 2025 by Bridget Shea Westfall
I want to give a huge shout out to Diamond at FedEx Kinko’s at Federal Center SW in DC for going above and beyond to make sure my next-day express package actually arrived next day.
I was in a serious bind: my agency’s mailroom had already tried and failed to send this notarized package multiple times, and I had personally sent it twice from another FedEx location, only to have it returned both times as undeliverable (the mailman in the small town in Texas went as far as to call me personally). The organization I was working with was about to lose a sale if I couldn’t get this paperwork delivered ASAP.
Diamond immediately understood the urgency. She explained the timing of the day’s last pickup, the projected delivery times for different scenarios, and what would happen if I waited until the next morning. When I told her it was time-sensitive and needed to be delivered today, she didn’t just shrug, she got to work.
Diamond personally called multiple FedEx locations—K St. NE, Eastern Market, and two in Alexandria—to find one that could still get my package out in time and fit with my schedule so I could still pick up my son from aftercare. Thanks to her help, I was able to metro to Eastern Market, drop off my package, and by the time I was home, I already had tracking updates and an estimated delivery window.
Diamond was compassionate, a true problem-solver, and an outstanding example of customer service in action. She didn’t have to help me the way she did, but she did and I’m so grateful. In this environment and economy, you can't afford to lose a sale or have bad customer experience. FedEx Kinkos is lucky to have her and because of her, I will be a returning customer!
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September 2025 by Michael Bennett
Diamond and Anita are fantastic to work with!
My company places a large, complex print order for a series of DC events each year. We had issues with other unrelated print shops in the past, and we were lucky to work with Diamond and the team for the first time last year. Now, we will go out of our way to work with her whenever we can!
Diamond is a clear communicator, prompt and incredibly detail-oriented with our many print sizes/materials/orders. The whole staff is kind and welcoming. The prints are quick and good quality. We'll be back! Thanks again.
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August 2025 by Luis Aparicio
The staff helped me and I got the copies very fast
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May 2025 by PJV
Horrible female employee who calls customers liars when she doesn’t want to
Help them. Avoid!!
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May 2025 by Ak
RUDE AND LAZY!!!
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December 2024 by John Clemente
This FedEx shipping center is the best. I had a really good experience with the staff!
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November 2024 by Shanzida Alam
Ms. Anita is the BEST customer service professional I've ever met. I will be back at this Fedex simply because she is amazing and helped me get packages to the correct address. She genuinely brightens peoples days. Wishing her all the success
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September 2024 by Eric Smith
Diamond and Anita provided excellent customer service, and were very professional, helpful, and knowledgeable. They worked with us to troubleshoot and were able to meet our needs. They are gems and deserve all the accolades, supports, bonuses, and good things as stellar representatives of FedEx.
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August 2024 by Thanh Ngo
I rarely review anything via Google Map, however Anita she made my day and her energy was no bound, which she went beyond and her enerygy is what we need in customer service or simply human interaction. She NEEDS a promotion folks
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August 2024 by Hunter Fleming
Anita brightens my day every time I visit this location! I have to visit weekly for work and I look forward to dropping off at FedEx!
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August 2024 by Christian Walker
Anita is an angel! Some of the best customer service I’ve ever experienced. She went above and beyond to assist me with packing a foldable bike. She was creative and thoughtful. She brightened our day with her wonderful energy and sense of humor. She’s an incredible ambassador of the Fedex brand. Thank you!
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August 2024 by Peter Melgren
Business card prints came out great. I was in and out in 1 minute to pick up, and in that one minute the woman helping me was exceedingly friendly and welcoming
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July 2024 by Gareth R. Collins
Lovely positive energy from the woman who helped us on otherwise stressful and rushed.
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July 2024 by Freya H
Anita made my morning during my return drop off!
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March 2024 by ga bby
Awesome customer service :)
