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November 2023 by Bayard Brewin
AVOID. Attempted to charge me $28 for a shipping box that was included in my trade-in return. Sullen and inflexible. Third time I’ve seen staff this way. Not returning.
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November 2023 by Lauren C Mills
I had to print 100s of pages last min on Friday and the woman at the print center was such a gem. She prioritized my order - it was done 15 min after I called (!!) - and she was unbelievably kind. she made my whole week & I will def be returning for all my printing needs.
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November 2023 by Mae Mae Optimistic
It’s less crowded, staff are friendly and helpful… the self-service printer is so easy! My favorite printing place!
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September 2023 by Chef DerriqK
Nicole has outstanding customer service standards. She went above and beyond with me and several other customers. Although it was busy, she made eye contact and addresses each customer as we entered the location. Very attentive and cordial personality!Kudos Nicole for Shining On Behalf of FedExBest, Chef Derriqk Kitt ~
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August 2023 by Sally Cox
The last two times I have been to this location the service has been terribly slow. Today it was slow and the representative was relatively new (which is fine) but she was surly and not particularly interested in providing any customer service. What confidence do you have when the representative says there is a 90% chance we will not find your account if you do not have the number? FedEx, you can do better.
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July 2023 by Bridget Hink
Got ignored then got yell towards while I was at counter. Sorry I came here.
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April 2023 by Sabrina
Nicole shouldn’t be working with customers if she’s troubled attending to customers’ needs. Her demeanor was bothersome. She claimed I didn’t have an order to pick up. I wanted passport pictures taken for a personal project and she took a terrible picture of me (was talking at the time) when I wouldn’t go into detail. I had to request that my picture be taken twice. I am hoping that my experience today isn’t typical for everyone who has interacted with this employee.
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April 2023 by Ruby DeFina
I dread coming here, but it’s the closest FedEx location to me (why aren’t there more?). I have never spent less than 10 minutes waiting in line. The staff seems friendly enough but regardless of if there’s 1 person working or 5 people working, the wait time is the same.
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The woman at the shipping counter is rude and incommunicative, and the service at this Fed Ex location is awful. I will never use this store again - nor will my company or any of my friends - until the woman at the shipping counter is gone.
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February 2023 by Alaa Ibrahim
If i can give them zero stars i willThe worst costumer service ever I have seen they are so rude really rudeToday I went to this store to print a shipping labelThe lady in the front desk told me she don’t know how they print thatThen she left to vacuum the storeI asked the other Lady if she can show how to print it she told me to go print it by my selfI don’t know how to do thatWhen I started to print it she told me that they have to close the store and I must go even she won’t let me finish what I startedMy kids was so mad by the way she was talking I never recommend anyone to visit this location
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June 2022 by Missy Cook
Last time I went to this location, they had a "closed for 20 minutes" sign up at lunch time during normal operating hours. After 20 minutes, the man who finally opened the door was incredibly rude to the pack of us waiting outside. Today, I went in for help packing and shipping something ground, and the pricing they gave me seemed unreasonably high. Went down the street to UPS and shipped it for 1/3 the price of what I was told at this FedEx. I've had much better service at a FedEx downtown.
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June 2022 by Mike Reardon
If your hours state open until 8pm, it is unreasonble to be upset that you closed by 745....emergencies happen but leave a note directing to drop box or other options.
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January 2022 by dwayne gulley
Beyond excellent service by Terri and team. She did an amazing job in keeping my business over the past year or so. She personally recommended her team securing the job and providing the final product. I will definitely come back for more business as she and fedex gained a loyal business customer.
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September 2021 by Erin Patricia Doherty
The gentleman who works behind the counter in Friendship Heights (Wisconsin Avenue, NW) is always so nice and quick to help and explain how things work if, for example, the printer is jammed and something needs to be printed behind the desk, etc. He also opened on time when I went at 8 a.m. on a weekday, so I was able to get back home and log onto my own computer for telework. Everyone else has provided good service as well.
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July 2021 by Bari S.
Their posted hours indicate they close at 10pm. We pulled up just before eight and they wouldn't let us in. Please update your hours on Yelp!
