-
March 2024 by E. Xplosion
This location has INSUFFICIENT PACKING SUPPLIES with only Large sized FedEx boxes. I paid for included shipping in a bubble mailer and the employee replaced my order with a large box, doubling the cost of my shipping in a charge they unilaterally made to my account almost a week later. Since FedEx removed email support for eBay accounts there is no recourse. When I called the location to have them fix their own mistake I was told to contact the customer support which already won’t help me.
-
February 2024 by Alaura Lavender
Staff were friendly and helpful!
-
January 2024 by Michael Barluk
Always outstanding service. Not understanding the negative reviews. I find the staff consistently helpful, always professional and all about trouble shooting. I've been using their services for a decade now. Kudos to the team!
-
November 2023 by Calvin Caudill
Easiest shipping experience I could’ve imagined. Brought package and shipping label and kind staff did everything very efficiently.
-
November 2023 by Natalia Semenova
The staff is polite but is not trained to perform their duties. I came to this location to send a package to Canada. The employee didn't provide me with a correct commercial invoice. As a result, the paperwork was rejected at FedEx Beltsville facility and they just dropped my box in the middle of the street in DC when I was already in Canada, waiting for my box to arrive. I opened a support case, but never heard anything back. So I lost the money I paid for the shipment and I lost my valuable items.
-
November 2023 by Eliza
Very friendly and helpful folks. Best place for FedEx shipping in the neighborhood.
-
September 2023 by Russell Vea
Friendly fast service!
-
August 2023 by Farah Ahmad
worst costumer service ever.I use the self serve print and scan, there are always issues and the staff is so indifferent, rude and unhelpful whatsoever
-
July 2023 by J Castillo
Just went here to return an item and the woman at the counter was in such a bad mood. I will try to go to another location next time.
-
June 2023 by Amelia
Have always had a pleasant experience here
-
April 2023 by Eric Behna
Went right at closing last week- staff member Nevaeh was EXTREMELY helpful even though it was very busy and she was all alone with no help. She went out of her way to find the best shipping option for me to send a last minute birthday gift. Thank you!
-
December 2022 by Eric F
Immature staff; not focused on their work. Big mistake made on my credit card - then charged twice. Customer service a joke!
-
December 2022 by Jonathan Bruck
Production/Location Coordinators: there’s no parking near this. Please choose a different location.
-
November 2022 by Debby P.
The 3 star rating is an average of the awful 1 star service I received and the 5 star help the manager gave me.An inept and rude employee tried to charge me over $800 for regular black and white copying. She did not tell me she would charge a $150 rush fee and typed in the wrong code. She would not check the bill and threw out what she had printed (all 500 sheets) and make me print them again for 36 cents a sheet rather than the $1.55 she was trying to charge me.I took the business card and emailed the manager with the details and he got back to me immediately. He said that DC makes it hard to discipline, much less fire, people regardless of how rude or incompetent they are. He appreciated the email because now he had documentation he could use.My suggestion is that you go there, and if you have problems take the card and email the manager with the names of the employees and what they did. That way they can warn employees and take appropriate action if they do not improve.
-
October 2022 by Amanda A.
Stay away from this location. Employees are super rude and give you the wrong information. When you complain they yell at you in the store. I was just trying to get a return envelope. The first guy gave me the wrong information and then disappeared. When I went to his colleague to complain he started yelling at me in the store complaining about me!!! This is ridiculous service and I hope everyone in this location gets fired for how they behave with customers.
