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February 2024 by Andrew I.
Nobody was there and door locked in the middle of the day
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February 2024 by Reshida Kingsbury
Wasted my time coming here...First... the tiny FedEx "closet" is located on the lower level of the JW Marriott. You will not find it without asking a few people once inside the hotel. Then... you're told the hotel charges a "handling fee" to accept your package. Capitalism at it's finest.
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December 2023 by Sabrina Norbert
OMG Robert and Tiara were outstanding!!! Jeezzzz they raised the customer service bar to the highest level!! Love it!!! Jamal and Alleiah were also great! Can’t thank them enough for far exceeding my expectations!
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September 2023 by Dov Friedman
Don't go here. They charge extra fees because they're in the hotel. Theft.
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September 2022 by Ross Bradford
Ridiculous they charge some sort of additional handling fee for dropping off prepackages items.
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June 2022 by Ilsa C
I cannot thank Robert and Tiara enough for the help they provided. I was constantly bothering them with last minute requests and they took my frantic-ness with grace and helped me with professionalism and a bit of humor. Thank you both so much!
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June 2021 by Xavier Barraza
Does not exist
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March 2020 by Matthew Przybylski
Zero stars if possible. I attended a conference and had my boxes shipped UPS yet FedEx charged a "handling" fee of $155 to essentially move the boxes from the hotel lobby to the booth we had. I can't imagine what the others exhibitors needed to pay since it was based on weight. Then after, I got a separate charge from FedEx for $10 for, after a dozen calls, no idea what for. I then needed to dispute the charge directly with Credit Card company. I truly feel the "handling" fee to cart boxes from curb to booth is borderline extortion as we were unaware of the fees until after it was invoiced to us.
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November 2019 by D. Spriggs
$10 surcharge for being in the JW Marriott.
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September 2019 by Monica Schpallir
I couldn’t find the store.
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August 2019 by karen hansz
Small location in lower level of shopping center, a little hard to find, but the wonderful customer service and very helpful staff more than made up for the location. They quickly and efficiently helped us ship out two huge heavy boxes after a trade show. Thanks Lisa and her crew for taking such good care of us! We left with smiles on our faces :)
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February 2019 by Bingying Wu
Difficult to find the location and charges a handling fee for package with shipping labels drop offs
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January 2019 by Christine J.
This is the worst fedex facility I've ever been to. I had a friend ship a package here over the holidays to be held so nothing would happen to it. On top of charging an arm and a leg for shipping. When I arrived at the facility they told me it would be a 15$ fee to pick up. 1. The fee was never mentioned to my friend that shipped it which is completely immoral and 2. Because I had been in the hospital and the package was there a couple days longer than expected the charge increased from 10 to 15 dollars. These people have no compassion and are just trying to squeeze every last dime out of people. NEVER GO TO THIS FEDEX LOCATION!!!!!
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November 2018 by Jennifer Hausner
Amazing customer service! Christine was great. She was helpful on the phone and knowledgeable and assisted me throughout the entire print job that was a 24 hour turnaround. I was very impressed and my client was happy! Thank you so much!
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September 2018 by Matthew Lightner
Didn't use it. Wanted an extra $10 for handling on top of the shipping charge and in addition to a packaging charge. What? No thanks.