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January 2024 by Tamara Taggart
Came here late Saturday evening for book binding (unbind a book and put a spiral binging on). Anne-Marie was fantastic! Very nice, answered all of my questions, and worked quickly. There was an issue with the machine on the second book—not only did she call around for help, but also offered to reimburse me for the book if she couldn’t fix it. Really great customer service and I will come back again. The store is small and seems to offer the basics.
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August 2023 by thomas holbrook
Perfect service!!!
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May 2023 by Isabella Rosa Guastaferro
I have always used fedex, especially this location, to send bags over to repair in new jersey and I have never had a problem until know. The lady (don't remember her name to report her) did not have the patience to understand me or to walk me through the process of how the shipping works. When I told her to give me my stuff back she just told me I was being rude when clearly I was just stressed and preoccupied and did not understand and walked off to another costumer without addressing the issue. Then she commented on the fact that I am not a native english speaker. Why do you feel the need to say that? That is not the reason for my misunderstanding. Fedex you should train your staff on how to treat costumers with the respect they deserve, no matter the language they speak. Extremely inconsiderate and rude.
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March 2023 by Laura Cuevas
I went to this location Saturday Feb 25, 2023 at 11am and the person that was there had the worst attitude for customer service, didn’t offer me the options to print and was extremely rude, didn’t want to help and throw away my pin drive, also started recording me because I asked to close my personal job and she did not want to do it. I had to leave with my job open. The worst experience ever in a Fedex! Not coming back.
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February 2023 by Laura C.
I went to this location Saturday Feb 25, 2023 at 11am and the person that was there had the worst attitude for customer service, didn't offer me the options to print and was extremely rude, didn't want to help and throw away my pin drive, also started recording me because I asked to close my personal job and she did not want to do it. I had to leave with my job open. The worst experience ever in a Fedex! Not coming back.
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December 2022 by Melinda Estelle
I used this shop for printing and laminating - the staff - Julio and Stephanie were extremely helpful and efficient. Great customer service!!
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May 2022 by Dr Mayaalla MuQaddim Abdullah AlSaud
I had a delivery issues and the staff insured my package would be deliver and I be contacted when it ready….it’s great
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December 2021 by Will W.
Due to Mr. Ramsey's attentive service and keen attention to detail, I had the greatest experience I have ever had with not only FedEx but any shipping service. This man deserves a gold medal.
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December 2021 by Ayebatonye Wabote
The worker Mr. Ramsey made this a very pleasant experience! Recommend this location
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July 2021 by Ibrahim Aburish
I had no issues with this FedEx in DC. While I was there last Thursday, a song I really liked came on the speakers but I haven't been able to find it. It was a song with a female singer that mentions thoughts running through a head.
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July 2021 by Colleen Snow
I wish I could give this a negative star. I’ve never met less friendly employees in my entire life.
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April 2021 by Andy
I had a very positive experience here printing, binding, and shipping some legal briefs. Helpful staff. They helped me print the first and last pages of each brief on green paper, for example.
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September 2020 by Manos Diakoumakis
I came to this store in order to print 2 documents on September 8, 2020, around 10am. There were 2 employees working at the counter and I was the only customer. After about 10 minutes of trying to figure out the printing process, I asked for help. One of the employees came over and told me I did it wrong, punched a few keys and walked away. I felt silly because I still could not figure out how to get the document from my cell phone to the printer. I asked for help again and she put down her cell phone and came to help me - but she was clearly unhappy. I told her that I was sorry to be bothering her but that this was customer service. She raised her hand to my face and told me not to disrespect her. After she left, the printer had an error message and so I had to ask for help a third time. She told the other associate (Nicole) to help me. Nicole was very helpful and I was able to get my job done fairly quickly after that. I don't understand why the other employee had such a negative demeanor - I really felt like I had done something wrong by asking her to help me use the service that they are providing.
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May 2020 by Suze
Agree with other comments. Went in to ask them to please wrap + mail a 12 x 24 x 3 painting. Sullen + hostile staff. When I told them box size I wanted, she said she was boss. But it was my package.I left, wrapped + sent package via post office + for fraction of cost. Never again for this store.
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April 2020 by Kathryn L.
I needed to ship time sensitive media to LA & the customer agent just wasn't present. No hello, welcome or how can I be assisted...noted. I took the lead, stated my need, ensured the shipping was accurate, paid & left. For a prime location, I'd expect better customer service.
