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November 2023 by Dorothy Hamilton
Provide bathroom fixtures for remodel of your bathroom. You have to find your own contractor.
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July 2023 by Jen (Jen)
The employees and consultants here have no people manners. The young lady at the front desk didn’t even acknowledge us until my mother greeted her. We passed consultants while looking around and they turned their heads. There was a consultant in a yellow dress that was laughing hysterically, had no professional etiquette. I definitely wouldn’t rely on their expertise. I got the feeling we weren’t their “type” of clientele they were looking for.
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December 2022 by wendy
This place is the absolute worst. The "consultants" are a joke. They know nothing but pretend to be experts. They ordered the wrong items several times. They recommended a faucet that is very expensive, and looks absolutely horrible. It shows every water stain as if it is a beacon in the dark. Every water stain shines brighter than I have even seen on a faucet. It is so ugly that I have to replace it. I wasted $1000. Fergusons refused to do anything, even though their consultant recommended this faucet and did not tell me that the finish was more likely to show water stains than any other finish ever known to mankind. They told me to deal with the manufacturer, who, after months of phone calls and emails, agreed to let me buy a new faucet from them. I am not making this up!!! Fergusons represents that their consultants have some knowledge, but they are just salespeople with no knowledge or experience. And they deal with the worst manufacturers. Horrible experience from start to finish. I implore you to learn from my experience, and go any place other than Fergusons.
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December 2022 by Wendy B.
I would give negative stars if that were possible. This place is the worst. Their "consultants" are glorified salespeople with no knowledge of what they are selling. Fergusons represents that these salespeople have some actual knowledge of the products and manufacturers. Twice the "consultants" ordered the wrong products. I then had to return them and re-order. And in order to get refunds for their mistakes, I had to use build.com, which took days to refund my money after the products were returned to their store. They recommended bathroom fixtures that were very expensive and turned out to be unusable. The water staining on the powder room faucet that they recommended is so bad that I have to replace it. The water staining makes the faucet look so ugly that it is embarrassing. When I complained, the manager told me just wipe the water stains off. How is that a solution for a powder room faucet that gets constant use from family and guests? I would not have purchased this faucet if the "consultant" had not recommended it. The consultant also recommended the finish that I chose, and never mentioned that this finish would show water staind more than other finishes. Fergusons told me to talk to the manufacturer about my compliant., The manufacturer then tried to sell me a new faucet to replace the one that I was unhappy with. I am not making this up. I paid over $700 for this faucet, and the solution recommended was to buy another one. Fergusons does not stand behind the products that are purchased at the recommendation of their salespeople. And steers customers to products from horrible companies. And makes it very difficult to process refunds when their salespeople make mistakes in ordering. Unless you have no other option, DO NOT DEAL WITH THIS COMPANY! The only time I would ever suggest you buy bathroom fixtures from Fergusons is if every other seller of such items in the entire world shuts down, and there is literally no other option.
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December 2022 by Taylor Lovett
I used Ferguson to buy a lot of fixtures for our bathroom remodel in Bethesda. It was a nightmare for the most part. Wrong items sent, broken items sent, items missing pieces, and more. Their people constantly assure you things will be made right meanwhile my time is continually wasted. We are still going back and forth to this day about a vanity touch up kit they were supposed to send me. They have sent it twice so far each time with the wrong color. I would not use this business again.
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January 2022 by Wendy Molina
We loved working with Jan Zhuge. She is a great kitchen designer.
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December 2021 by Seth K.
Stay away! This company uses Build.com and R&L to ship. R&L delivered a damaged box and the driver refused to talk to us, drove away while we protested. After repeated attempts to resolve the issue including conversations with senior managers at both Ferguson and R&L we still have the damaged box on our porch a week later and we receive about 7 calls per day from R&L to deliver more. It has been a nightmare of incompetence and buck passing.
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November 2020 by Allyson Raabe
As far as I could tell, they have a limited selection, mostly priced at full retail, offer little if any valuable design advice, and do not install. I went primarily to look for a bathtub, as I'd really like to see a bathtub before buying it and assumed that a kitchen and bath "Gallery" would have many options, but I was wrong. My bathtub space is probably the most common size there is, but they had only a single option for that size. I have a clear idea of the design I want so really wasn't interested in design "advice," but what I overhead was pretty terrible. A couple was advised to choose a bathroom sink faucet first and then to pick everything else to match. Umm, so forget what kind of shower head you want and need (type, pressure, ahem, legal flow restrictions) and just pick it to match the vanity faucet? That seems crazy, backwards, and potentially code noncompliant. Plus, "matchy matchy" is not design in my opinion. They do have a number of faucet options and a trip there before buying something online would probably help you avoid some annoying online returns, but I think you could find most if not all of what they sell for less through a simple Google search. If you have no idea how to do a Google search or compare prices, then you are probably their ideal customer.
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September 2020 by Brandt Jenkins
Had a great experience with online support from Brienna Sawyer! She helped me pick out a great shower head for my bathroom that I really enjoy!
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July 2020 by Charrese Edwards
I took the time to go into the Fergusons over on Wisconsin where I met with one of the sales people named Tempe. I spent a couple of hours in there looking for several items and making selections, Tempe said she would get back to me by the next day at the latest with some quotes. I did not hear from her so I followed up a few days later with an email, she didn’t respond so I called and left a message, she didn’t respond so I called and spoke to somebody else and she said that she would get Tempe to respond and she still never did. Not exactly what I call good customer service.I drove all the way out to the Rockville store and met with the sales person there, Dixon, and had a fantastic experience. Ferguson should be happy that I just didn’t decide to go somewhere else completely based on the extremely poor service that I got from the Wisconsin Ave store.
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April 2020 by Jennifer Golden
EDIT/UPDATE: Upped stars to 3 from 1 but can't go higher until I actually experience their services. After the store replied to my review on here and asked that I email them, I did. The manager of the store showed great concern over my experience and seemed quite sincere. Also, many, many, many neighbors on nextdoor dot com voiced their opinions that what I experienced was absolutely not the norm for them. Given most people love to complain and less to praise...having so many take the time to voice praise - I suspect this experience was a fluke.Beautiful showroom, limited refrigerators to look at Totally ignored. I'm in the market for high end refrigerators. Spent a lot of time hovering around the subzero and Gaggenau appliances and was completely ignored. Even asked the front reception when I arrived where the refrigerators are. No even said hi, we'll be right with you. I'll spend my $30k elsewhere, they clearly don't need my business and I'm certainly not going to beg to give it to them.
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March 2020 by mt mtm
Brienna Sawyer has very naturally become our main contact at Ferguson (Friendship Hgts, DC), and we consider ourselves most fortunate. Being in the midst of renovations, Brienna has been patient in listening to our needs and offering constructive solutions, including researching items that may work for us. She has not only been enthusiastic with helping us in the showroom but over the phone and via email as well. We are so appreciative of all of her kind and thorough assistance!
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February 2020 by Lisa Olson
Brianna was very helpful, friendly, and patient in assisting with the selection of a bathroom faucet. Velina offered a very pleasant welcome at the door and quickly assigned a staff person to help me with my selection.
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January 2020 by Hanna chakarji
Better prices than you would expect, I was looking for a light for my bathroom, one thatgoes on the wall. Found some beautiful chrome polished triple light. Was the same price as the junk on eBay.They did not have it in stock at Bethesda but they did have it in Richmond, I paid for it at around 3 PM and it was at my home the next day.Awesome place very high-quality items.
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December 2019 by mikki freidkin
Excellent experience. I’ve been working on building a home and I have found Fergusonto have an exceptional selection at fair prices.Their entire staff is amazingly helpful and knowledgeable. I have had Andrew Thompson helping me most frequently. He has the patience of a saint and works hard to get methe best item for my lifestyle.He also has never forgotten to take advantage of promotions that can save me money.If I could give him 10 stars I would.
