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January 2024 by Nicole Malloy
The most deceitful company total frauds and liars run....I left State Farm a better company All State tripled the price of my house insurance. After I dropped them, they sent my name to collectors saying I owed them. They are awful, with no integrity.
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January 2024 by Eric Whitaker
I am very pleased - I have four policies rolled together from Allstate for a fair price, rather than in the past, wherein I had to deal with multiple vendors.
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December 2023 by James Harris
I called that office 12 TIMES AND NOBODY ANSWERED THE PHONE TRYING TO GET MY INSURANCE QUOTE...... worst customer service I've ever seen in my life
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November 2023 by Lucia Coleman
My hands handles all my insurance needs.????
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August 2023 by Richard Kraemer
Greg Owens and his staff has served my insurance needs for over 12 years. In that time, I have consistently found them to be courteous, rapidly responsive, and complete in meeting my needs. An excellent firm.
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June 2022 by Mark Guenther
Everything, every concern, every worry is addressed in a simple straightforward way.
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May 2022 by Aleesha Thompson
I have never been with an insurance company that I felt that I mattered, but Mr.Owens at Allstate has changed that. Thank you Mr.Owens and staff for making customer support matter again. You guys rock. Keep up the great work.
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May 2022 by Sonya Young
Rude customer service when I called the office. I was directed to another employee..went to a voicemail. Improving on customer service is needed.
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March 2022 by Rachelle Ellison
Auto adjuster didn't find completely in my favor but he did find it to be 50/50 and I accepted that because I know he has a hard job he was very respectful very thorough and very accommodating
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December 2021 by Verlisa “Squeak” Taylor
Marie Renee Gonzalez, from Allstate, was very professional and patient when I was a potential customer looking for new insurance. Once I signed the contract she did not do what we spoke about (delay the start of my insurance until May 6). Instead my payment was paid in full 3 days later and my current insurance company was notified. She never returns my voicemail or email. So frustrating this makes me want to cancel and go with another company.
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December 2021 by Wanda Murphy
Maria-Renee Gonzales was God-sent. I was switching Homeowners Insurance and wasn't looking forward to the process. Maria was patient, professional and guided me step by step through the process over a five day period. She called on the appointed times and was such a delight to talk to. Thank you Maria-Renee for all your hardwork and dedication.
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December 2021 by Dawn Gambacini
Very knowledgeable, updated our policy very quickly!
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October 2021 by tighe barry
They never are available. Do not answer, do not return calls and sometimes don't even have a message set up. They are cheap I guess, but I should look for a better source for basic insurance needs. There should be a "Public Choice" that is offered by Government. I do not subscribe to the theory of "Government Sucks".
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October 2021 by Roxy Kozyckyj
As a driver who bought their first car and needed advice on what best to get if I am not a daily commuter, I was sold the Milewise policy and completely mislead from the start: from the agent who pitched the policy to me at the beginning, to all the agents thereafter who advised me on the many discrepancies that occurred. My premium was comparable but slightly lower than traditional insurance, but no one communicated that it meant it applied only if you didn't drive at all. What kind of policy is that and why would anyone buy that? I was disappointed every time I called for help or advice, there was never a straightforward answer ever given and I never felt like I was dealing with a knowledgeable agent. In the end, I was charged double my premium and what any traditional policy would have cost. I would not recommend dealing with Allstate or this office.
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July 2021 by Yadira Sanchez
I'm not very happy with the customer service at Allstate. I've been a client of Allstate for years and the times I've needed to connect with someone directly to change information on my account or inquire about my plan I cannot get a hold of my rep or anyone else. I'm considering leaving Allstate and switching to another insurance company with better customer service.